The company representative did a great job answering questions and was very knowledgeable of company services provided. He looked at multiple processes to provide the parts we required. Always had great service with this company! The representative did a formal meeting to discuss our current issue and discuss project requirements and fast!!!

As per my last order, customer support was amazing. Hannah helped me to solve an issue with logistics and algo parts came with super quality as expected. I am supper happy for the support and service given. I will now increase the number of parts for my next order as I know quality and service is always behind this company.

Part threads did not follow drawing

Easy quote process, excellent communication (Thanks DC!), great quality parts and on time! Thanks!

Good products, fast delivery. We had some issues with the colour, but that was resolved with really good customer service.

very reliable , on time shipping , fair pricing

parts came with very low quality and get broken. they claim they use nylon12 material but they used something very fragile. they don't accept claims. waste of time and money-------------UPDATE THEY RESOLVE THE ISSUE BY MONEY REFUND

3 out of 5 parts of 1000 parts received had significant defects and had to be scrapped and I was offered only a 10% discount on the whole order, and replacements were refused.

Products seem properly made, Customer Service pointed out the mistakes I made on my order before I'd even placed it. Production and shipping was way quicker than expected.

Trustworthy company. Delivers what is ordered, with very high quality and on time.

The entire experience working with Hubs has been superb. I have used them for several of my projects and they have continually impressed me. Top notch service and quality of workmanship. I have referred Hubs to a colleague and he is equally impressed. I highly recommend Hubs for your next project

I use hubs FDM printed pieces since the beginning of my PhD in 2021 and back then, I never had any problem. However, my 2 last orders came with significant defects and i was unable to use the product. When I tried to talk with Hubs representatives to resolve the problem and deliver new and perfect pieces they send me to a costumer help website that informs I could only complain during the 5 days after order arrival. Sorry, but that doesn’t make sense once I could only notice the defects when I actually used the product for the first time. Because the last defect was related with the porosity of the material. There were big pores that could be visualized in the surface of the piece. The pieces are used as part of a fluidic device, so it’s impossible to use properly if there’s big pores in it. Hope this complain will be useful to improve hubs manufacturing. Thank you. Best, Iasmim Orge

I have been working with HUBS for a while on a patented design, the company is great to work with.

Constructive: I cannot PAY my Orders, as a. 3D Security VISA is not supported b. MY Bank (ING) is not listed in Payment providers c. PAYPAL is not offered d. ... What on earth? Completely destroyed my christmas plans :-(

- good customer service, - delivered expected quantity - packaged safely as requested - delivered on time

Very good experience with Hubs! Customer service would be at the top! Hubs works quickly and closely with you to get your parts ready on time. Always eager to help you sort out quotes as well! The web portal also makes getting a quote very easy and enjoyable. :D

I had a glitch in my file and Hub's support team contacted me to fix the issue. Issue was resolved promptly, and finished product was exceptional!

EDIT: After posting this review I received very prompt and helpful service. I'm still unhappy about what it took to get anywhere, but at least the issue was caught and addressed properly in the end. Original review below -------------- Generally Awful & Dishonest...they used to be good! Been using hubs for years now and historically been pretty happy with the level of service. Last few orders however have been getting from bad to worse Firstly: Dishonesty - we paid for the "slightly faster" service, and ended getting slower than the slowest. Delays happen.. sure, but their tracking system indicated that it was both shipped and delivered on the same day, one day BEFORE I emailed to ask where it was, and they told me the courier hadn't picked up on time. So it hadn't been shipped, but customer support still told me to go check with a neighbour (presumably on the off chance teleportation had become a reality) Then.. We received the parts and they were just terrible. I used to get better prints from a mk1 prusa on the wrong settings. After sending pictures, our borderline useless customer support rep, informed me that this was the level of quality I should have been expecting, and that they didn't see anything wrong with parts that: - Were 2% out in dimensional terms - Had holes in what was a flat, straight wall, - Bobbles, scratches and defects all over (all parts suffered these issues) I was then offered a 5% discount for the lateness. Lol. They then continued to request I send 60 pictures of the plastic trash that was delivered to us, so they could reprint more plastic for us to put in the bin. We lost the customer sale (late and unacceptable quality), and are still waiting for some form of recompense, that doesn't involve printing more useless garbage. There would have been a time that I would have expected a full refund, called it water under the bridge and tried my luck again with hubs next time, but this experience has been so awful I've actually felt the need to spend my time writing a review. After several thousand spent here, we won't be coming back

Every company screws up eventually! and a lot depends on how they recover from the screw up, I think Hubs have growing pains and a lot of inexperience people that try there best. You might think I'm full of BS but I have been designing products since 1971 so over 50 years, and I have dealt with a lot of companies. I prefer to deal with one person. The " Customer account manager" but a lot of companies have stopped doing this and I think it's big mistake.

I had the part remade twice. Both times the part had a different issue that made it non-functional. This happens almost every time I order something.