Really annoying company to deal with and poor communication between all the different people attempting to contact you. This all starts with wanting to view a property. I have a specific move in date. I call the company asking before I view, I need to know if my move-in date is possible. It’s April- why would I waste my time if they don’t want to rent for June? They REFUSED to tell me if the landlord would entertain the idea and said I had to submit an app first. So, as a real estate agent I found the owner contact info myself and went straight to the source. The owner was comfortable with a June move in date, so I scheduled a tour. After two emails, one phone call, and over ten texts, I was able to view the property. With my photo of the door locked I included an explanation of why I was not interested. I kept getting texts asking if I was interested followed by an onslaught of phone calls the following day. I sent screenshots of my original message to the multiple other texts asking if I wanted to apply, and I’ve now blocked their numbers. Landlords DO NOT use this company!! They are terrible!! This review is on one of MANY bad experiences with them.

Great customer service and response time.

Stop Spamming: I have already told them I am not interested in using their service, my listing is off of craigslist, still they spam me every week.

Excellent and speedy service

Excellent service I appreciate ur service all ur onerent team!!

The overall experience was great, productive and friendly. They were always concerned, proactive and answered all my questions without issue.

If I new how onerent worked how they need to call the owner for everything to fix and the owner’s don’t have money to fix the problem onerent should fix it and then charge the owner I been renting a house for 2 months and I been having a lot of issues since I moved in this will be the first and the last time I will use onerent

Working with Onerent makes the process of looking for a place easy. They are very responsive through text and email and calls. I have had less desirable experiences with people I see in person. I have not seen one individual - everything was done via my phone. From booking the self viewing to signing the lease. Right now, in our new Covid world we live in. This process is most fitting. Sending Virtual Hugs to the Onerent Team! S. Wesley - California

With Onerent, you get the strength and backing of a large and established company combined with personalized service and very reasonable pricing. They have well-defined business processes. As a landlord, I have a peace of mind that someone is managing my properties leveraging collective experience gained in many different markets. I can now always tell my tenant: "Please reach out to my property management company to resolve any issues you may have." Moreover, they are offering credits out of their own pocket to my new tenant to help with the Covid-19 situation. Thank you for that!

This is my 3th year with Onerent. Maintenance is straightforward. I request maintenance on it's website, schedule vendor/handyman visit, done, and rate my feedback. I don't need to worry about anything. Always receive professional service.

I am so pleased. The photos were awesome. Timely and reliable information.

I know longer have to worry about the stress with managing my rentals. One rent is professional reliable and straight forward. They do a excellent job at Managing.

Move out inspection had pictures of someone else's property. Very unorganized company and always transfers you over to other departments.

They walked me through the process step by step, always calling and making sure I understand and am comfortable with everything. Always had the feeling that they are doing everything with my best interest in mind. Will be adding more properties soon.

Working with Onerent has been stressful. Every since Onerent took over the property I live in, it has not been easy. The agony of asking the maintenance team for help with issues. Next door neighbor was harassing me and Onerent did not help me. I had to cry and beg a whole lot of incompetent Onerent maintenance team members for a month before they closed up crawling spaces the neighbor was using to antagonize me. I have no ideal what Onerent manages. They have no real power to help. If you ask for maintenance they can not decide what to do even in emergency situations with out talking to the owners. Your neighbors can Falange the property and Onerent can not even talk to them to not do construction. They would not let me talk to a manager several times; Purposely putting me on hold for 40 minutes. They sent me countless unprofessional handymen - who show up late or never and do not do a decent job. This company is a joke. You are in for disappointment and rude awakening.

Excellent support , prompt response and follow up

All of my concerns were addressed and taken care of. It is nice to be able to have a property management company that puts their renters first and does everything possible to resolve whatever issues arise. Thank you.

As others have said, incredibly poor service and extremely disorganized. The guy showed up 25 minutes late for a showing but then didn't have the key to get into the apartment. He said he would be 15 minutes to go get the key, but then after that time he failed to retrieve the key. All-in-all an hour wasted waiting and I didn't even get to see the unit! Incredibly disrespectful.

if i could give them 0 stars i would. Their service is unacceptable! I am a tenant, and i have raised a ticket with them regarding a leak in my refrigerator in early January. They would constantly email me saying that they are waiting to hear back from the owner.. blah blah blah.. and i should just put a catch for the leak in the meantime. Fast forward to Covid 19, and them using it as an excuse for the delay! and now i'm in the middle of this lockdown and my freezer finally gave out on me, i had to throw away $350 worth of food because of their incompetence and not finding a way to replace my refrigerator in a timely manner! IT TOOK 4 MONTHS! I ended up having to buy a refrigerator online with my own card out of desperation. IT IS UNACCEPTABLE SERVICE and every single time i speak with a representative i feel like shooting myself cause speaking to a robot would probably be more fruitful. This was just the last straw with them. there is not enough space on here to say how they handled the leak of the AC unit and having no AC in the middle of the summer heat cause of them, or the leak of the garbage disposal and them sending home the plumber who was already in our house cause they couldn't give him the go signal to continue on his work on a SATURDAY because they, yet again, DIDN'T HEAR FROM THE OWNER. I am so sick and tired of their apologies that don't yield to ANY IMPROVEMENTS! and the repetitiveness of the same mistakes! ITS RIDICULOUS! THEY ARE RIDICULOUS!

Was perfect. I didn't have to meet anyone in person. The whole process was very smooth. Got to view the home leisurely without pressure of anyone present. Follow up was great. They negotiated a reduced rent than was originally listed. Also got to take advantage of great promo that Onerent exclusively has--- reduced rent for first 6 mos. Was a great experience all around