This page is good and trustworthy, i had som slow service but that's ok, and that's the reasone I can not give 5/5

First Of All, When I Ordered The APACHE PACKAGE 9 From Amazon, I Chose To Have it By My Birthday and It Came 2 Days Early as I live 4 Hours Away From Them and That is a Thing that they do good! But Unfortunately, The ViBox LTD Company sent The Computer and in The Cooler Master K350 Box but The Micro-Star International Basic Processor(In Japan worth about 1000-3000 yen) I Found That The CPU Fell on top of the GPU Cooler Fan as they Rushed It. Fortunately, There was an internal GPU so I used That. I sent it Back and I hadn't heard anything from them and I'm Trying to get a hold of them. (Please Note That My Birthday Was on the 31/08 so this info is coming from an intelligent 12 year old!) Overall I think That They are Half-Reliable and You Can Only Trust Them If They Don't Rush It or Don't Use Novices and Complete Amateurs To Build Them. Even My Dad's Build is cheaper But A Bit More Reliable As He has An Acer Processor That sits on the bottom on the interior of the Box.

A few months after purchasing a pc from vibox my psu failed, to be fair to them their customer service was quite good and they fitted a new one and sent pc back to me in a few days but then 2 days ago only half a year on, my new psu they fitted failed but this time was causing an element of danger, it exploded!! I turned on my pc ready to play some games like it was meant to then smelt burning and heard crackling. I left pc for a day and then tried pc again to check it wasnt a fluke then it happened, my psu exploded and tripped the trip board in our house. To sum up they offer decent customer service but build pcs with very low quality parts that I feel should not be sold to a consumer.

Came a couple days late, don't know much about computers so not certain how much of this is related to the PC itself. I decided to install windows 7 on it instead of windows 8, had an error message and couldn't boot 10 minutes into installation at the first attempt, contacted Vibox after this and their customer service was, the second attempt was fine. When I was installing the drivers I had 2 errors from the D drive (they were being installed on the C drive), third time it worked, a lot of the time I have to put the CD/DVD in the drive several times before it'll actually do anything, the LED light on the side of the case also doesn't work, however apart from that everything's working as it should, graphics are fairly good, able to run Skyrim on high settings fairly easily, probably couldn't have got anything better for the price I paid (£280), but still slightly concerned about the CD/DVD drive playing up a lot.

I ordered from Vibox Ltd through Amazon.co.uk on 20th April 2014 and two days later I received an email from Amazon to say that my order had been dispatched and to expect it to be delivered between 28th April and 1st May. 1st May came and there was no PC in sight so I emailed Vibox to ask about the whereabouts of my PC. The next day (Friday 2nd May) Vibox emailed me informing me that my PC was in the QC stage and that they were hopeful for my PC to be dispatched that evening ready for delivery over the weekend. Three days later, after the bank holiday weekend I emailed Vibox again to ask where my PC was as I had still not received it. That same day they replied telling me that it appeared my PC was not dispatched on the Friday evening as planned and that they would check once back in the office on Tuesday. On Tuesday I emailed Vibox asking if anyone had had a chance to look into my order and got a reply that same day telling me that all issues with my PC had been resolved (What issues? These had not been mentioned before!) and that my PC would be on test all afternoon before they sent it out to me that evening. My PC arrived the next day (Wednesday 7th May) six days after the estimated delivery date. Now you may think that's not too bad as I did get the PC and it was only six days late; however, on the second day of having my PC it started to have graphics problems. I emailed Vibox the next day and they replied with solutions and things for me to try but unfortunately they did not work and they arranged to pick the PC up on Wednesday 14th May. A week passed and I had heard nothing so on 20th May I emailed Vibox to ask what was happening, I got no reply and so I emailed again on 21st May. I got a reply to my second email which told me that the engineers were working to locate the problem and that I would be kept up to date. Three days later on 24th May I emailed Vibox as I had not been kept up to date and had heard nothing about the PC I had sent back to them for repair. On 24th May I received a voicemail message asking about a PC password, unfortunately they were not clear about which password they required (I thought they meant the password to log onto the PC and they meant my Windows Live login info), then their engineer was off sick during this time and it took until 28th May and me getting Amazon.co.uk involved for me to get any further with Vibox and finding out when I would get my PC back in working order. On 2nd June I received a call from Vibox informing me that the graphics card had been replaced and the cooling system had been improved as it was overheating (so why are they selling a near £800 PC on Amazon with a less than adequate cooling system?). I was then told that after more testing it would be sent out to me the next day. The next day I was told that my PC was working absolutely fine, that the temperatures were reasonably low and that it would be sent out for delivery on 4th June. I was also told that a new cooling fan had been added to the top. The PC arrived on 4th June (remember this PC was ordered on 20th April and was supposed to be with me on 1st May at the latest) I took it out of the packaging and immediately noticed that they had sent it back to me without the power cable, Windows 8.1 disc and all the other info that originally came with it. I also noticed that there was no longer a fan attached to the side of the PC, there was a fan attached to the top and there was also a loose fan hanging from a wire rattling around inside the tower. I immediately emailed Vibox and asked that the PC be collected and refunded. Arrangements were made and the PC was collected on 11th June and I received my refund on 17th June. Phew!! I was told that I would also be emailed vouchers for three games but this never happened (looking at other reviews this has happened before). What I found interesting was that when the PC arrived with me for the second time it had a new label on it which read “Important Notice, We advise you retain all packaging, This includes: Inner box & foam inserts, outer box & foam inserts, In the unlikely event that this product may need to be returned, charges from £30 will apply for replacement packaging (mainland UK) (other locations will cost more)”. On a positive note the Vibox team were polite in both emails and during phone calls. Would I recommend Vibox to a friend? Not a chance.

Well where to start.....Firstly I ordered the item through Amazon I took a week or so to make up my mind and even consulted a pc technician friend about specs and reliability of the components. He was very impressed at what I was getting for the price The item I purchased was a vibox complete 7 4.0GHz AMD FX Eight-Core, Latest, High Performance, Super Gaming PC, Desktop USB3.0 Computer (New 4.0GHz AMD FX 8350 Fast Eight-Core with 16gb ram 2tb hdd and radeon sapphire r9 290. Now upon researching I decided to go for this computer. I purchased item and was waiting for dispatch. 2 days after purchase I went into my Amazon account to find the red gaming case had turned to green. Quite strange I thought so clicked on my order to find this 3.4GHz Intel i5 4670k Quad-Core, Processor (Turbo Speed 3.8GHz) 16GB of DDR3 1600Mhz RAM 1000GB (1TB) Hard Drive Storage Space Nvidia Geforce GTX 760 2GB Dedicated Advanced Graphics Card and was priced £699.99. £300 cheaper than what I had purchased and lower spec so this was my first concern. I rang vibox and explained the situation, I was then told that the one I was now viewing was the newer model to what I had purchased. On if that's the case why we're the comments on the new machine exactly the same as the comments on the old machine and dated back to 2012???? To that I never did get a reply but again was told it's just the newer version of what I had brought and that I had nothing to worry about as what I ordered was still on the way. I explained that it didn't make sense as I can not give a fair review/comment on what I purchased as every trace of it had vanished from not only amazon but also Google. Even the links I had sent to my friend only redirected me to the "newer" model. In my eyes this wasn't right as they were expecting me to comment on a product I never brought and have no knowledge of function....that is the whole point of the comment system on amazon to which it seems they are making false claims to a computer that some people may have never even brought. They sell something then substitute the product leaving the comments in place.....false advertising at its finest. As someone who uses the comment system to a certain extent to know whether the purchase im making is a good idea then i feel this is very misleading. Some might ask why im complaining if my spec was higher, simple, because i can not give a fair review on the item i purchased and the comments from this computer are not applicable if they were the same for the one i purchased so people like yourselves are made to feel you are buying a good computer when in actual fact only maybe one of the reviews is relevant. Now for the PC itself, it was packaged well and looked very nice, was fast and did all i needed it to do game-wiseUntil 3 hours after setting upoh no a blue screen..hmmmmm now that shouldn't happen should it. reinstalled software via Vibox advice 2 hours after that a further 2 blue screens, maybe it was what i was doing, i think not first time i was playing a game so possibly, the further 2 times i was browsing the web. now for the first day to get 3 blue screens signals trouble straight away. i again contacted Vibox and again was asked about reinstalling software in all honesty i couldn't be bothered if its a non-starter you get rid so said i just wanted to return and get a refund and possibly order a different model, to which they were happy to agree to. During the conversation though i was asked to remove my original comment from this item about it not being the one i paid for and in a moment of me not thinking straight even though comments were valid i agreed(probably why it looks like they have amazing feedback) so 5 days later i requested to return the PC, and lo and behold whilst removing information from computer it suffered a further 3 blue screens in the space of an hour.oh joy. So PC went the next day and was informed once received refund would be processed after PC was looked over, fine i was even going to order a different model to see if that would help but no the saga continues. Only 2 customer service agents helped me and were polite, but one just wasn't having a good day and made the whole thing even worse, upon asking about information they had provided me as being incorrect i was told it wasn't incorrect they had just hoped to do things quicker than planned, im sorry i don't live on your hopes if you have a policy stick to it. i was expecting a refund to be done today and then show up in my account 3 days later, but now today im being told it would take 5 days to process and then another 3 days for amazon to then process it, no no no that isn't what i was told yesterday my dear the refund came through the same day so amazing how it would have taken 8 days, i was even told i had a go at the same person more than once and had the phone hung up on me, im sorry challenging information you wrongly informed me of isn't having a go, if you get it wrong don't try and blame me. they are quick to take your money then wash their hands if anything should go wrong i should have looked closer at the negative comments and not so much at the good ones as someone else had pretty much exactly the same experience i had and was told exactly the same thing about newer model being advertised, so the discontinued a product twice in the space of a few months, please. i shall not be ordering from them again as they clearly don't teach the staff very well and the engineers that build the computers don't look like they know what they are doing, upon opening the package I heard something rattling inside, I phoned vibox and was asked if I had opened it...no....then told open it up and look to see what it is.....again....no I'm not a computer repair expert so am not risking breaking a computer I just paid almost £1000 for. So was told it might be a screw or a loose component use the computer and if it runs on nothing to worry about. ARE YOU SEROIUS. even technical support had me sit on the phone while they goggled another problem i had with an adapter for the computer, training is an integral part of technical support in case you hadn't realized. This is the worst company I have had the misfortune of dealing with. Like I said only 2 of the staff I dealt with were helpful and I commend them as I'm sure with how bad quality the pcs are they must deal with a lot of complaints. I have now ordered a pc from Admi and waiting it's arrival mine may be an isolated incident (looking at other reviews I seriously doubt it) so I can't say this is how they operate all of the time but it was enough for me to not even try to recommend them to anyone

i a m verry happy i have a Vibox pc,and the assistance are verry fast to helping with any problem about pc,thanks a lot VIBOX

A Commando Red Gaming PC was purchased from Vibox for my grandson well over a year ago and is still going strong despite being used 24/7. It has subsequently received some minor mechanical damage to both the cabinet's side panels so I approached Vibox regarding replacements. The most immediate and probably the most cost effective solution was to order a new cabinet and use those side panels, which I agreed to. I was astounded by the service, the cabinet arriving by carrier within a couple of days. My grandson got his shiny new red-lit side panels, whilst I was so impressed by the cabinet's design, that I rebuilt my own computer parts into the case, repaired the old panels, et voila, I now own a very impressive looking Vibox "clone" myself. The original Vibox computer was exceptionally good value for money containing quality components, fast, OC'd to 4.4GHz with 16Gb of RAM. I have no complaints regarding Vibox and would recommend them. Steve Miller OAP

At the beginning of December I placed an order for a custom built gaming PC. Never having done anything like this before I was a bit lost in all the technical jargon, but with the Build Your Own PC process on the Vibox website I was easily able to work my way through. I phoned the company a couple of times to see if they could see a problem with the specs I was looking at and each time I spoke to incredibly friendly and helpful members of staff who guided me through anything I had missed, without talking down to me. Despite this order being right in the Christmas rush and the fact that I didn't bother paying to guarantee delivery before Christmas day, the computer arrived two days before Christmas all set up and ready to go! Throughout the entire process I felt well looked after and like the people at Vibox were doing their best to get me what was right for me. When the mouse I ordered was out of stock, they sent me another FOC so that I wouldn't be stuck whilst I waited for the one I ordered to arrive. A fantastic company with friendly staff who really know what they're talking about and don't mind explaining the technology to someone who has no clue what they're doing! I will definitely be back when I need an upgrade or some new accessories :)

I bought a custom Vibox PC just before the Christmas (2013) and I was very pleased with the computer, then after a while of intense gaming, I started getting BSOD (Blue screen of death) with a WHEA_UNCORRECTABLE_ERROR. After searching around for ages to find a solution, I had to ask a friend who is more experienced in computers than me and we entered the computers Motherboard bios, there where 2 rather major problems. One being the CPU CLEARLY wasn't tested properly with a 4.4GHz overclock I bought for the PC. When using Prime95 for no less than 7 seconds 3 times over again, the computer bottlenecked and done it's usual WHEA_UNCORRECTABLE_ERROR and now I'm having to stick with a 4.0GHz overclock. (if they had tested thoroughly (as they say they do for free) with a decent CPU stress program, they would realise that my system wasn't good for shipping. If I had not fixed this problem, I could have seen the end of my CPU and possibly more major components) Second being, the RAM wasn't set up properly. I bought 1866 MHz RAM and when they set the RAM to the 1866 MHz in the bios, they didn't change the profile for the RAM that Corsair give when buying 1866MHz RAM to work smoothly, they also give you the cheap RAM and not the good kind.(I have C10 RAM, I'm confident the good kind of RAM is C9). The ram not being configured properly with the right profile could also have been the issue for the WHEA_UNCORRECTABLE_ERROR Now that those issues are fixed, I am able to fully run my system with no problems, however there is still a little more. I have noticed that when my case arrived, I had no front 3.5 drive bay for the CD/Blueray player, so now I have to buy one my self if I ever decide to remove my CD/Blueray player, I also noticed recently that I wasn't given the fan for the top of my Corsair 650D, so if I am ever going to get rid of my h100i (doubt it) I will have to buy a new 200mm fan. I recently noticed that the inbuilt fan speed controller on the Corsair 650D, at the top of the hot swap bay doesn't seem to be working from what I see. I am not sure who is in fault here, Vibox, or the delivery service, but They also got my address wrong, so my delivery was being taken away 3-4 times each day without me really knowing until I phoned up the warehouse to say what my real address was. The lady I spoke to a number of times on the phone about my computer was very kind and clam and helpful, I did struggle to understand her a few times as she slowly lowered her voice when saying a long sentence and spoke rather to fast. Overall, You can go with this company if you wish, I am not going to say not to as that's just unfair, but I would be a little cautious and do alot of testing when you receive your PC to check for their rather (by the looks and sounds of it) inexperienced building computer ways.

Amazing speedy service either by phone or email polite professional service and nothing to to them is to much

Amazing overall, very quick fast and good quality computer! Merry Christmas!

Bought a Vibox Agility desktop through e bay, it arrived within 3 days. Worked fine for 2 days then power supply unit failed, called customer services, no arguments offered to collect or forward replacement power unit for me to fit, I chose the latter, which was forwarded by Courier to arrive Christmas Eve - I never expected such rapid service so close to Christmas. It now works fine. I expected loads of issues in trying to get this repaired, particularly so close to Christmas, this Company really suprised me. Strongly reccommended

I personaly think the Vibox company is a verry good place to go for pc's and all in all in my oppinion that the company looks after its customers, very good help line, Quick reponding with emails, Quick ordering, Quick building, Quick testing's, then last but not least Quick delivery, At first i was considering ordering from Cyberpowerdsystems, but every thing is very expencive, but later came accros Vibox.com <3 I honestly cant appreciate enough for what the Help line-Email has help me out with, Well i think that concludes my Oppinion - Sorry for the bad spelling :( Many thanks Joe :D

On the 29th November I rang Vibox to ask about the latest date to order for Christmas, as I wanted to buy my 13 yr old son a pc for Christmas. Spoke to a lovely lady who couldn't have been more helpful. As I'm not to versed in computers she emailed some suggestions for a custom build. With the service I received I decided to go with them and rang back the following Friday to place my order. I spoke to a guy who took my order for a custom built gaming pc costing £938. He told me it would be delivered by the following Friday and said we would get updates. By the following Friday we had heard nothing from them, being concerned that I had spent a large amount of money with a company I knew nothing about and that Christmas was just over a week away, so I rang them. I spoke to a lady who seemed very nice , but all she could tell me was that there had been a delay getting some of the parts, but these had now arrived and my computer would be build and tested over the weekend and shipped out Monday. Happy with the response I asked if they would let me know if there was any other delays, she agreed. Monday evening came and no email to say it had been dispatched. Tuesday morning no email to say it had been delayed either so I rang again and spoke to the same lady. I was told there had been a problem overclocking the cpu, the system kept crashing however if I would accept a lower clock speed then the pc would be sent out that evening. Not wanting to delay and trying to be reasonable as mad as I was for not being informed about another delay I accepted the lower speed. That evening my wife emailed Vibox as she was not happy about the delays and not being kept informed after all it was our money they had and it was now only a week till Christmas. That evening we got a lovely email back from the Customer service manager apologising for the terrible service we had received stating that he was ashamed of it and he would look into why we had not been informed of the delays, he also stated that we would be kept in The loop from now on. As a good will gesture he said he would email a voucher for 2 games. How ever we did not receive the dispatch email we where expecting. Wednesday afternoon still nothing no dispatch email and no good will gesture. So I rang again and not wanting to have a go at a young lady I asked to speak to the customer service manager. His whole attitude had changed from the email he had sent us the night before. He said that there had been further problems keeping the pc stable. When I asked why after what he had said in his email we had not been told. He said it would be dispatched that evening and that we where being unfair asking to be kept informed. I asked about his goodwill gesture and he said he would email to us when he had time to get the voucher scanned. I told my wife when she got in. She was not very happy and also expressed doubts about the stability of the pc. If it had crashed several times already what's to say it wouldn't when it arrived. So she rang to find out about the returns policy and asked if it didn't work would she be able to get a refund, she was told no to the refund and that they would fix it. Not happy she later emailed them stating that if the pc crashed she expect them to collect it and refund her money. She also said that if it did crash she would put a bad review in the paper she works for. The customer service manager emailed back saying that we where being unfair and unreasonable in our demands and that with over 600 orders it wasn't possible to keep us informed about everything that happened every half hour. We hadn't asked for that but anyway he went on to say that we had threatened them in the email my wife had sent and that he had now cancelled our order. Rather strange considering that 10 mins earlier we had received an email saying it had been dispatched. Good customer service wouldn't have seen my wifes email as a threat they would have had faith in there product and assured us that there wouldn't be any problems but if there was they would be happy to refund our money. I rang vibox the next day regarding the refund which was now due immediately as they had cancelled the order not us, she said we would get a refund when the pc was back with them. I pointed out that the law requires an immediate refund and that the pc was not any of our concern, but she said it was company policy. Vibox think they're above trading laws. I also asked if their intention had been to send out a defective pc and then repair it after Christmas when they wasn't as busy and had more time. All she would say was that they would have got it working implying that it wasn't. My wife emailed them again about the refund and they said that it had been processed by the accounts team. Turns out this was a lie, it hadn't been processed only passed to the accounts team. Knowing that this was a 13 yr old's Christmas present they continued to hold back the refund till 5pm Friday knowing it wouldn't be back in our account till after Christmas. My wife has emailed them several times but they refuse to answer. Their telephone manner when you mention having your money back completely changes with the customer service manager sounding like a typical thug. They are so polite in taking your money but not in returning it. It is my firm belief that they had intended to send out a defective pc and expected us to let them sort it out after Christmas. But when my wife emailed them saying she would expect a full refund in the event of a faulty product their plans where foiled and they decided to cut their losses and cancelled the order and the goodwill gesture was also cancelled. Either way delivered or not it would have ruined my sons Christmas and that was their intention by not refunding our money. They are the most despicable company I have ever had dealings with, nothing more than louts who have no respect for their customers. They may sell many a good pc but if yours turns out to be the one that isn't then good luck. My advise would be to try else where. On an up note we have found a company in bulwell nottingham who have been willing to take my order knowing what has happened and that my son would be without a Christmas present and have promised to have it ready for 1pm Christmas eve. I should have tried this company first as they are local and cheaper. I have got a pc that has a better graphics card (nvidia geforce gtx 770 instead of a 760), twice the ram memory( still corsair vengance), better cpu cooler and a more powerful psu ( 650w not 550w ), cost me £60 more but for the same spec at Vibox it would have come to over £1100. Forgot that they will overclock the cpu to 4.6ghz as opposed to the 4.2 that Vibox offered me.

On 13 November bought and paid over £1,800 for what I thought had to be a top spec PC. It arrived on 22 November and constantly froze whilst activating the pre-loaded Windows 8.1. The only solution Vibox could offer was to have it collected two days later following the weekend. On Monday I was informed by email that I would have to wait in between 9 and 5 for collection, so to avoid both a wasted day and any further delay I agreed with Vibox that I would deliver it (60 mile round-trip). Based on my explanation of the problem they said a maximum of 2 hours. So 3.5 hours later I had to call them to check progress, only to learn that it still wasn't fixed. Neither could they tell me how long it would be before I would receive it - it certainly wasn't going to be that day. At that point I told them I not only had completely lost confidence in their ability to build and / or mend a PC but also that their customer service was really poor - they had not offered me a face to face discussion, a cup of coffee or any recompense for the time, effort, trouble and expense I had incurred. So I asked for a full refund - it's at this poiint that Vibox's customer service leaves poor and becomes abject. Their "Customer Service Manager" told me that "systems" dicated that I would not receive a refund before 24-48 hours had elapsed, despite the orignal payment being taken immediately. I know they are a relatively young company - in every way it seems - so I don't want to be too hard on them. But their people, policies and systems need to mature if they are going to be effective in the market place. I won't use them again - it's to Overclockers for me.

Received delivery within 2 weeks, should have been 9 days but I had a problem with the delivery company so the speed at which they build and test is amazing. Happy is an understatement, I've waited for a system like this for many years and to finally have it, especially in Vibox's own green LED case, is phenomenal.

This second time I have used Vibox and i will use again.

Pretty good service and an awesome machine, however I did order an extra component that wasn't put into my machine and I'll have to install it myself! They did offer to pick it up and do it for me but will be quicker to install it myself! Still waiting for the component. Slightly gutted as you pay £60 for them to put it together!!

I needed a good PC that is able to run games, do my photo editing work on and able to write up my university coursework...right now I'm unable to do any of these to the best of my standard because how god awful this machine is. I get unbelievable frame rate drops despite playing games on MINIMUM graphics, the AMD driver crashes every 2 or so minutes, resulting in any open programs to crash and losing all my work. The lag is so bad that even videos play about 10-15 frames per second. The audio is also unbelievably crackly - it's so bad that I can no longer talk to my relatives abroad via Skype because I can't hear a word they say, or watch videos online - I have to resort to using my phone to browse YouTube and so on. So after the exchange of 10 dozen emails to try and resolve the issues, nothing worked so I asked for a refund - and they refused! Now I'm £650 out of pocket for a piece of junk that doesn't even work properly. As a student I don't have much money anyway so this is a massive blow for me. Please stay away from this company at costs. I don't shop online often so this is a lesson learned for me. NO CONTACT?? Is this some kind of a joke? After the exchange of 10 million emails...no contact?