I've been a customer of TG for many years, for shipping occasional parcels out of the UK (in particular), and in the UK for "ease of collection" etc. In December 2023, I sent a bottle of Scotch to a friend in France, (an annual Christmas present) using DHL - per TG's recommendation. DHL refused to deliver the parcel - once it arrived in France (!) - which was embarrassing, and then tried to charge me UK import duties for returning the parcel (which were "waived"). To cut a long story short, TG have refunded me in full for the cost of shipping (thank you TG!). Their staff are always helpful, pleasant and knowledgeable. It is easy to book on the telephone (TG's website for booking is good too) - how many companies nowadays only try to force you to "book online" etc (ref, in particular, the banks!?) Well done Transglobal Express!

Amazing customer service! Fast delivery!

Lost a package, having to chase myself every day. Communication absolutely nonexistent. Constantly told they're going to reach out to me but have to wait until tomorrow when they've spoken to the warehouse - hear nothing all day then I have to message them again.

Lyndsey Lloyd was very polite and extremely helpful and took time to deal with my enquiries

Very good service and excellent value and the customer care support is absolutely superb. My only gripe is not receiving automated notifications about collections.

Collected bang on schedule arrived at destination in good shape. Great service.

First class service, takes the stress out of international shipping 👍

These guys are the best in the UK.

Very helpful and explained my options clearly and was so polite

This is the way a freight carrier should work, my package was finally collected, very efficiently handled. So I’m no longer “disgruntled of Colchester”

Sadia is an absolute superstar. Trying to book online to send a parcel to Aus was proving to be a complete nightmare. I took a chance on calling Transglobal, and was super lucky to have Sadia answer the phone. She was patient and guided me through everything without rushing me or making me feel like I was taking up her time. I would defo use again, just based on this telephone call alone. Thank you Sadia for making my life a lot less stressful. AW

Good fast support on live chat and their rates are competitive internationally

While the error occurs far too frequently, Mr Atherton is always prompt in responding to my corrections

very poor experience parcel not picked up for ten days not good customer service will not be using trans global again

Great service from start to finish as I had loads of questions. Thanks to Marcia and Sophie and special mention to Alex who answered my questions quickly and efficiently .. in this day and age people are quick to complain but slow in writing reviews for good service, Will definitely be one of my go to companies in the future.. thank you so much

Very trashy firm along with DHL. Had an export issue leading to paying this firm on their own advice for a return, but it was a complete and utter nightmare. And a total loss of time . Caused me massive amounts of stress and nearly losing £1500. Avoid this firm and dhl. Taking legal advice in regards to the distress and inconvenience.

The service was excellent!

Great site, lots of prices and couriers to choose from. Staff are very helpful, polite, friendly and efficient when you need assistance

ALWAYS EFFICIENT NO NOINSENSE TRANSACTION

amazing service!