Excellent service as always!!

Excellent service Sadia Ahmed was very helpful indeed Extremely helpful to me to help me understand what I had to do to send my parcel to Australia Which was delivered exactly on the date specified So all good Tracking was excellent First class service Thanking you Maureen Graham

great service

The first place I go to when needing to send parcels abroad. Competitive pricing, a range of options and services - plus really prompt, helpful and well-informed staff that are available through live chat, ready to help with even the most trivial of questions.

I am highly dissatisfied with the service provided by Transglobal. I sent over a hundred parcels to the USA without any issues until USPS made an error and returned my parcel to the sender. Initially, they attempted to charge me £17 (original shipping cost was only £8) for the reshipment due to the USPS fault. I had to prove that the recipient's name and address were verified on the USPS website, and I should not be held responsible for USPS's mistake. After resolving this issue, customer service instructed me to wait for six weeks to ensure they received the parcel back. Despite the extended waiting period, I patiently complied. However, when I contacted them again after six weeks, they informed me that they still didn't know the whereabouts of my parcel. The only course of action they could take was to send another email to the USA side. Personally I do not recommend Transglobal due to their indifference to issues and attempts to charge customers for USPS mistakes, even when acknowledging it was USPS's fault. Choose a more reliable shipping service for your business needs.

Brilliant service Cost efective and with excellent customer service

Ashleigh was a super help for me sending my first package

Company was having a problem with their computers but Nikki went out of her way too ensure the item would be ordered today to picked up tomorrow. She was most helpful and a delight to deal with, This is a great shipping company to deal with and use . Thank you once again.

Brilliant service. Lots better prices than other options. Brilliant customer service team and Miguel (collection driver) is brilliant.

Translocation is and always has been a good company to send parcel (via current shipping companies) however each shipping company I have had cannot compete with Transglobals up to date information. Please pass this on to the different shippers you use.

Excellent customer service.

Very helpful staff when I drop off my parcels.. Used many times. I would recommend always.

Staff members at Transglobal Express are quick to respond to enquiries. Always willing to help.

Excellent and fast delivery service. I would recommend and use them again

I'd like to especially thank Emily, Richard, and Ashleigh for all providing an outstanding service. I have had issues over the last few days as I was given the wrong weights and dimensions which made collection difficult for the Transglobal team. They all went above and beyond to help solve this and were all extremely friendly, accommodating and efficient.

Very convenient and excellent value for money

I have been using Transglobal for 10years and very happy with them. Always top prices and absolutely brilliant customer service! People always available on the phone even at 8am when needed! Well done CS team and thank you for your support! NW2

Absolutely amazing service. Chloe shorter was fabulous!

I was sending an item from UK to USA for the first time. It was a DNA kit for one of those Ancestry DNA test sites in Texas . They quoted me the cheapest price, half of the next cheapest quote. I wasn't aware that it's classed as restricted item, and booked it as normal. But declared it in customs questionnaire exactly as it was. The booking was made 9pm in the night. The next day at 9 am I received a phone call from Transglobal. The representative promptly informed me that since DNA kits are restricted items as per their contract with carriers, they can't ship it. My money was immediately refunded. So kudos to their vigilance and professionalism . Giving 4 stars , because DNA test kits postage is now a very common occurrence.Transglobal should update their contract with their carrier companies and include DNA test kits Royal mail posts DNA kits back to the sending company, as long as the sender's instructions were followed and swab was packaged as per instructions. Which are very easy to follow and all DNA test companies send a full return kit .

Best customer service Specially Sam and Aisha.