I recently had problems with my NT. I logged the ticket and received a reply from Joseph on the technical team. I received exceptional service, and I am genuinely impressed with the professionalism and expertise demonstrated by Joseph. He asked relevant questions to diagnose the problem accurately and provided clear and concise explanations throughout the troubleshooting process. Joseph efficiently addressed my concerns and resolved the issues promptly, minimizing any disruption to my work. I appreciate the dedication to customer satisfaction displayed by Joseph.

Timely support and knowledgeable customer service

Perfect. Efficient and Effective. Ty

Rápida, eficaz y grandiosa atención obtuve de @Eli G, del soporte de ninjatrader, me siento muy agradecido de que me haya solucionado un problema que tenía de hace dias. Gracias 😊

Support was able to get NT8 to connect to brokerage firm after tinkering remotely around my PC. Thank you for the fix and having the ability to dial into the PC while I looked!

I have previously bought the 5 robot package and wanted to the give the VSS a try. The VIP Service was great with the robots I watched the videos, called Ninja Trader support. I have asked Michael 3 times for phone call. No response. He did remote in when I was not on my computer. Really just need some help. Thank you,

Christiane is a superstar. I called twice before meeting her and others were not able to help me. Christiane took me through a couple of steps with technical confidence and BOOM - it worked! I was stressing out but Christiane saved the day..lol. She is amazing.

Stephen was very articulate and pleasant on the phone. He was most gracious to guide me through the process of using Plaid. I would highly recommend him to anyone.

If you're just starting out, Ninjatrader may not be the best option. I started with a small account to trade micro futures since I'm still learning. Today, I was trading and everything seemed fine. I entered a trade and took a loss that didn't seem too substantial, but Ninjatrader liquidated my account. I later found out they increased their margins without notice, and since my account dropped slightly below the increased margin, they charged a penalty fee and liquidated my account. I was trying to understand what happened, so I reached out to support. The first person I chatted with ignored my questions. I was trying to understand what happened, so I could prevent it in the future. After being ignored, I tried their support chat agian and the next person I spoke with was more helpful in me understanding that I needed to switch brokers. The change wasn't announced in their upcoming events or anywhere else.

Adrian resolved my issue in a very timely manner!

Prompt and courteous Tech Support so rare these days... This is the second time Joseph C. saved me from myself, two years ago and today. 1st class person and Tech. Thank you for hiring such a competent guy.

My experience was amazing. Timely, helpful and resolved my issue with just a few email. Thank you so much !!!

Person I worked with was very easy to work with and he knew what he was doing. What more could you ask. Raise his salary.

Very good communication with support, they are very good at what they are doing, very knowledgeable. Thank you very much!!!

Adrian was very knowledgeable and professional. I appreciated his patience in working out the issues I had. He takes pride in his job it is evident.

I spoke with Naomi first she was extremely helpful and tried multiple things to rectify my issue then (sorry did not catch gentleman’s name) from tehc support he as well was more then helpful and remote accessed my computer and found out it is a APEX issue He called/responsed back to meSuper Fast Thank You

I was having issues with NT after doing an update and Christopher took control of my computer and sorted out the issue very quickly....

Platform support was very professional and informative.

Chris J. was super helpful and professional as well!!! Ninja is successful because of employees like Chris!!!

Sev got back to me very very quickly and his advice was spot on. With his guidance, I was able to get my system working again very quickly. Thank you Sev!!