I love Hiplok...I received a D lock for Christmas, but when I opened it up I found the keys missing. I message Hiplok requesting replacement keys but unfortunately they can't do that (which makes sense as you could just request keys for a locked up bike). John on the email was so helpful and supplied me with an entire replacement lock straight away as the old one was essentially redundant. His email style was really friendly. 5 stars all round. The lock feels super sturdy and the clip on belt function is so perfect, can't wait to rock it. In addition to this exchange I've also been using their chain lock that goes around the waste for around 7 years and it's never skipped a beat, still going strong. Looking forward to picking and choosing between the 2 locks on a daily basis. Thanks again for the great customer service and the great locks

Just received my Ankr and Homie Hiplok. Superb piece of design and solid as a rock! Perfect for securing the trusty steed. Great service from the Hiplok team and swift delivery. We have several Hiplok products used by various family members and every one is excellent.

Excellent Service - My pop lock failed with the key becoming stuck and true to their lifetime warranty HipLok replaced the lock at no cost - simply keep your purchase receipt. I have around 6 different products and I am encouraged by their service.

Have been using Airloks for a few years, unfortunately our house got broken into and long story short we had 2 pricey full sus ebikes taken. I contacted Hiplok to see if they did replacement pins for the locks as the thieves took the keys to the current ones. They replied really quickly and I have since received 2 replacement pins. I will continue to use Hiplok for years to come, great service along with excellent, innovative products.

Perfect service and great support from HipLok. Had a rarely problem with my lock and key. They solved the problem patient and complet. Many thanks to John.

Great customer service! I wrote Hiplok for some feedback on a product and was surprised that the founder John wrote back immediately. He was very kind and we somehow started chatting about some ideas for locks and upcoming products from the company. Not only are they selling great products, the customer service is great as well. As for reference: I own the DX and absolutely love the Clip+Ride system. I makes commuting so enjoyable, it works not just with Jeans, also with short trousers and even my swimming shorts. How great is this? Very indeed ;)

One of the best customer service experiences I have ever had. I bought an Airlok and needed some advice so called Hiplok. They could not have been more helpful if they tried and talked me through everything. 110% recommend Hiplok for their products and service.

Had to email, to sort a problem! The response was fantastic and very helpful. Definitely recommend this company and product.

Had a slight issue with one of there locks, sent an email to advise of this and by return was offered a free replacement-no ifs or buts, no quibbles- what excellent customer service. A day later new lock arrives-thanks. Faultless and how it should be-other companies could learn a lot by matching this attitude. Well impressed

If you really want to protect your bike, look no further than Hiplok ! Some might think they're a bit pricey but it's the best lock that money can buy. Great customer support too 😁

Not long brought an Hiplok Airlok and after looking around the internet for what felt like ages, decided this one ticked all the boxes. I went for the + variation with the additional cable to run through the wheels also. Upon arrival, and after reading the instructions, it stated that I would need a 15mm drill bit (which seemed to be near on impossible to find 🙄), a quick message to Hiplok and received a quick response from John who could not have been more helpful. After explaining the situation, Hiplok very kindly sorted me a drill bit to which made the whole experience a lot easier. I must say that, installation was very straightforward, nothing too stressful and the fit and finish that it provides is second to none. It’s a very modern looking lock and fits most bicycles comfortably in the lock which has a rubber insert also to help protect your pride and joy. I must say that this being my first experience with bike locks and Hiplok themselves, I would definitely recommend this company, and will be going to Hiplok as my primary place for any other security needs.

I started biking 3 years ago and since then have bought three bikes, tons of gear and commuted to work in three different states. The Hiplok Original is the standout item for anything related to biking I have purchased or used. It is super comfortable around the waste, durable and my one and only time I had to engage with support, it was stellar. Really just an awesome product and company.

Bought the Hiplok Airlok from these guys after a lot of research. Great product, super secure and met the standard specified by my insurers. I had an issue installing the device in the first place, silly mistake by myself, and so needed a replacement part. Excellent customer service, and I see from the other reviews I'm not alone saying that. Have bought an additional bike so going to buy an additional Hiplok Airlok.

Excellent customer service: quick response and replacement of parts damaged in attempted (failed) theft of bike.

I bought a couple of Z Loks to quickly lock my gear when I didn't want to carry a bigger heavy lock, for those times when I was only leaving the bike for a few minutes. Unfortunately, one of the pins broke off the key, however replacements were quickly sent for a nominal fee, waiving the international postage - Very impressive customer service, they have earned my brand loyalty, highly recommended

Updated following Hiploks reply! Absolute 5 star service- they were so supportive when my bike was stolen, set me up with a new lock for free and gave great advice on bike safety in the future. 100% would recommend! Original post: The lock was good in theory, but the experience could have been better. I signed up for the newsletter and 10% off my first purchase, and never got the 10% discount code- customer service continued to fail to help me with this. I bought the lock anyway, and while it was great initially, my bike was still stolen, with CCTV showing thieves cutting through the lock in broad daylight in less than 3 minutes.

Bought a couple of Z Loks, fantastic product for weekend rides where you might wanna just lock the bike up for a couple of min while you grab a coffee or whatever. One of them became faulty, customer service replaced with a new one straight away without question- fantastic service.

Amazing customer service experience. Extremely helpful and quick to respond. Their products are top notch and it's good to see that they take pride in delivering that same level of thought to their customer service. Charlotte rocks!

Extremely helpful customer service. The best I’ve ever dealt with and I work in this area for a living. I live in Australia and love their product but the only reason I’m writing this is because of the customer service. My bike got stole along with my lock (another companies lock tied to the wall failed me) but when it came down to proving what locks I had for insurance I could find no receipt. I did how ever have my lock key. Hiploks customer service not only wrote me a letter stating what lock it was but also confirmed its gold status. They also offered to communicate directly with my insurance if needed. It was the only reasonmy insurance paid up. This Along with other things and good locks secured me to be a life long customer of theirs.

I bought the awesome Airlok by Hiplok and it works! Thieves tried to steal my brand new bike, but couldn't, despite taking a hacksaw to the Airlok. Kudos to Hiplok for an awesome product and great customer service by John.