The NWH Group

Mayfield Industrial Estate, EH22 4AD, Dalkeith, GB
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5.00
Based on 370 Reviews

5

91.89%

4

3.78%

3

0.27%

2

0.27%

1

3.78%
About The NWH Group

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.

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Alan Wilson
United Kingdom | 20 May 2021

We ordered concrete for our extension foundations . The driver arrived on schedule and was very helpful . He offered us help covering the tarmac to avoid staining from the concrete. We asked a few companies for quotes and found NWH very competitive with other suppliers. We found the mix on site lorry was exceptional for us and would recommend this service to everyone. I can only say a big thanks to the team at NWH and I look forward to working with them again in the future

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Aileen
United Kingdom | 19 May 2021

Excellent service from NWH. From initial enquiry to delivery and removal, John Dunn was helpful and prompt in all communication. Will definitely use again. Thanks. Aileen

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Martyn Platts
United Kingdom | 17 May 2021

Great customer service

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Lewis Brooks
United Kingdom | 23 April 2021

Brilliant service next day delivery of bin! No problems with collection and good after sales support from Ryan

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Ben Johnston
United Kingdom | 22 April 2021

Great service from NWH group. Michelle was very good in helping with all my inquiries. Will definitely use them again

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AliF
United Kingdom | 19 April 2021

Super efficient service from Jen at NWH - many thanks!

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Jason Boyle
United Kingdom | 11 April 2021

Absolutely fantastic service from NWH, I deal with Graham malko who tells me he (loves a challenge) , and I'm sure I've put this man to the test a few times 😂, pulls it out the bag every time. Got to say thanks for the help he has provided when I've been in a struggle and a massive thanks to his full team and the drivers for putting up with me requesting deliverys late on and staying back to help me out in a time of need, (pretty sure the people of Edinburgh will appreciate this too tbh if they knew the effort the full team put in). Thanks again for all the help and it's a pleasure to do business with a team like that on a daily basis. Regards jason 😎

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Gillian Drummond
United Kingdom | 31 March 2021

Have found Jennifer from MWH excellent to deal with. Any queries were answered quickly and the goods required were delivered to site the following day. Always kept informed...even when changes were made to the order last minute.

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Allan's Garage
United Kingdom | 29 March 2021

Great service, Nicola set up our refuse collection to suit our needs very quickly and checked to make sure all went to plan.

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Neil Henderson
United Kingdom | 25 March 2021

Excellent & friendly service. My thanks to Jennifer for her help & advice.

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George
United Kingdom | 23 March 2021

First class service, from initial enquiry to uplift of waste was a couple of days. Will defiantly use their service again.

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Jo
United Kingdom | 08 March 2021

As a new client, Jennifer was brilliant at providing a prompt quote, facilitating opening an account and booking the material all in a few hours! I hope the delivery is as good!

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Callum Scott
United Kingdom | 05 March 2021

An excellent service provided by the team at NWH on our site within Glasgow's busy West End, going the extra mile at short notice to help us out during project completion.

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Kim Clark
United Kingdom | 02 March 2021

Great service for concrete delivery. I didn't have a clue what to order or how much but Nicola took care of it all. Driver was very helpful and accommodating and couldn't have been any nicer.

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T Urbani
United Kingdom | 26 February 2021

Really lovely staff! Nicola banks in the office couldn’t have been more helpful and quick to respond! The delivery driver was very patient and put the skip exactly where I asked him to. Will be using NWH again!

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Scott Lindsay
United Kingdom | 26 January 2021

First time hiring a skip and I was having issues with a permit from the council. Nicola helped me get it all sorted and was always available when I needed advice. Easy to work with, would recommend.

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gary ogden
United Kingdom | 26 January 2021

We have just recently become a client of NWH and I just want to say how impressed I’ve been with the level of service Michelle Grealis in particular. From the very start her knowledge and communication has been amazing As our usage is as yet undetermined being new to this her response to my requests has been faultless Your prompt service dug me out of a big hole and I’m grateful Looking forward to working with you all Kind Regards Angie KIT Ltd

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Katrina weir
United Kingdom | 25 January 2021

Pinocchio’s Children’s Nurseries have been very happy with the service that we have received from NWH for our waste collection. In particular Michelle Lindsay has been extremely helpful. She is always professional. I would recommend anyone thinking of changing waste companies to contact Michelle, as she will ensure that you will get the best services for your needs. Her customer service is second to none.

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Dave Strod
United Kingdom | 23 January 2021

Took 3 times to bring the bin initially, still waiting on bin pick up. Drove all the way to premises, to provide access for times stated in contract 10-6, nobody was ever around. Evening operator says that driver was around 11.00 and gates where closed. Either positive reviews are staged or something went really downhill in management. Currently considering to proceed with termination of contract based on service not being delivered. Update: I was contacted by Nicola to further investigate and resolve the issue which we did eventually. She eliminated all assumptions made by drivers which were resulting in negligence of middle processes between me waiting on service and them actually bringing it. As of now it looks like bins can be picked up according to schedule, without excuses from drivers and everything work just as expected. Which I am truly grateful for. On this note, I must point out, most of the time nowadays actually resolving issue takes more organisation and courage that just refunding or terminating contract. And if future shall not bring other hiccups I might fully regain trust in this company.

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Robbie Park
United Kingdom | 21 January 2021

Great company to work with, service always consistent, people always very helpful & excellent at solving any issues, I’ve always felt well looked after as a customer.

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