At first I was skeptical wondering why there were so many negative reviews of this being a scam website. Let me say off the bat I emailed Gala and received a voucher to confirm my reservation! That was a great sign Gala even sent me a reminder before I left as well as an email for review the night I came back. This is a legit company so in my experience I would definitely use this website again as their rates are incomparable to others and lowest I found. I received an upgrade as well when I arrived at my hotel! Very Happy and glad I booked with Gala!

Am 01.07.2018 5-Sterne Hotel in Las Vegas gebucht. Die Bestätigung kam umgehend und der Betrag wurde ebenfalls umgehend von der Kreditkarte abgebucht. 3 Tage später wurden wir von Gala Hotels informiert, dass das gebuchte Hotel ausgebucht sei und man bot uns zum gleichen Preis ein 3-Sterne Hotel an bzw. die kostenlose Stornierung von der wir auch Gebrauch machten. Kurioser Weise war das gleiche Hotel bei Gala Hotels zum gleichen Zeitpunkt immer noch buchbar. Trotz mehrmaliger Aufforderung per E-Mail haben wir bis heute keine Geldrückerstattung erhalten. Wir haben dem Anbieter eine letzte Frist gesetzt und bereits Kontakt mit einem Anwalt aufgenommen. Finger weg von diesem Unternehmen! To the response of GalaHotels below: I do not need any automatically generated response or any further offer for hotels. I ultimately urge you to fully refund the booking amount as you promised three weeks ago.

Expensive and bad hotel - got little left for the money we paid. Lousy breakfast, and generally low standard of everything in the hotel. We will never stay there again. The positives of the hotel are a beautiful view and walking distance to the center of Paros.

as I explained in the massage sent yesterday, we had very unpleasant experience when we arrived to the hotel. We were told by the lady on the reception that there is no any reservation on our name in the hotel. We were forced to do another reservation via booking an than, after huge discussion we finally had a room, that we paid separately. I would like to stress that the lady on the hotel reception was very, very rud. We have already communicated the issue with you via messenger. Please explanation and refund of the money, too. Best regards

I like galahotels

Accueil désagréable, moquette des années 80 dans les chambres, fuite d'eau dans la salle de bain, petite déjeuner nul.

No air conditioning. No ventilation in the bathroom. Horrible moisture deposits. No fridge. Normal breakfast. Good situation.

I was a little nervous about using an international site, but the rates were so good I decided to try. I was pleasantly surprised when everything went smoothly and our stay was excellent.

They changed the booking from a superior room that I had paid for to a basic room. Swore at me on the telephone and called me a liar before hanging up. Refused to answer any emails from me. Only when I emailed Trivago did they respond, and again continued to lie, saying that they had spoken to the hotel manager to correct the "error" ( I called the hotel manager who confirmed he had heard nothing from gala hotels) and continued to lie throughout. Altogether a dodgy outfit that no-one should ever use

On my booking confirmation was written "free transfer" I even correspondet with your coworker to agree the transfer from Malta Airport to the Hotel, shame that no once was at the Airport in Malta to pick me up, I hade to pay a taxi and the Hotel hasn't idea about this service.

Very easy to book and best price for room

Terrific Hotel & service buy the whole team...

Hotel muy bien situado. Buena calidad precio.

Very quick and easy. Best price.

Be very careful when you book. Accidentally hit the wrong button and booked wrong day. My fault I know. When I called to try and sort I was told to email. Three days later no reply. Kept trying to call and still no reply. Very poor customer service.

Buenos días, Hice una reserva el 25/7 pagando el total de la estancia y con posibilidad de anulación gratuita hasta el 18/8. Anulé la reserva al día siguiente y ayer 07/8 ya me devolvieron el dinero. A mí SI me han devuelto el dinero y quiero decirlo por si alguien está en mi situación que al ver tantos mensajes negativos, no ayudan y asustan un poco, y la gente que pone la queja también debería decir cuándo le han devuelto el dinero. Lo que no me parece bien es que si tienen servicio de anulación hasta el 18/8 hagan un cargo en la tarjeta tan pronto. Deberían hacer como booking, que no cargan el dinero hasta la fecha. Gracias. Sara.

The staff was friendly and professional, and the room was a good size and in good condition. However, the room was intolerably hot, making sleep and even being inside the room rather uncomfortable. I spent as much time as possible in the lobby instead of retiring to my room due to the heat, and I overheard others saying the same.

Very good agency

Convenient location. Friendly staff

Wir haben 3 Zimmer storniert und warten bis Heute auf unser Geld. Die Storno Nummern sind 21541782+21541780+21580605.Trotz mehrmaligen Anrufen und Zusagen haben wir das Geld bis Heute nicht. Hiermit setzte ich Ihnen die letzte Frist sich zu melden bis 07.08.2018 20.00 Uhr. Sollten wir keine eindeutige Antwort bekommen, mit Beweis der Rückzahlung übergeben wir die Angelegenheit dem Anwalt. Is this your answer??? Where is my money??? that´s cheating