When I arrived at my hotel, my reservation was missing. I had to pay the hotel myself, even though I already paid to GalaHotels.com. It made my stay €55 more expensive. The only good thing was that GalaHotels reimbursed my money quickly, yet this experience gave me a lot of stress.

Warm welcome; Clean room and bedding including bathroom. Quiet area, Ideal for short stay. Just needs air cond in time of heatwave! Also, needs iron for customers.

The airport pickup was a lie the hotel never even heard of it and the roooms were faulty I wold recomend staying away from your co.

Fo not recommend. Had a problem with my reservation. Called for two hours to customer service. Either the line is busy or the call cuts of after 10 minutes Lost my money because i could not reach customer service. Other reviews say the same over the customer service

When I arrive to the hotel Pennsylvania after 15 hour of flight from Tokyo, I had to pay additional USD 103 in order to get the room I booked through GalaHotels. I complained and I sent the invoice they requested a month ago, however I am still waiting for refund.

Very good service, no issues and will use again.

excellent service and staff very polite too.s lovely and location excellent

Wonderful service. Comfortable and spacious room. Impecably presented.

never had a microwave or small fridge in our room, would have been nice

Cheap and cheerful, no real issues

Excellent location. Perfect room and very late arrival was no problem. Wonderful breakfast.

very bad, the hotel has never received my reservation. We tried to contact you without success. I had to redo a reservation with booking. I ask to be refunded in full.

Das erste mal über eine Platform gebucht und war erstaunt, dass es keinerlei Probleme gab. Reservierung des Zimmers und Preis und Leistung wie aufgeführt.

It was exceptionally hot in London. Your 4star hotel had no air conditioning in our room. Just one small fan. We are a very elderly couple and my husband has a seriously bad heart so I was concerned. I went to reception and all they could do was give me another small fan. They were not much good if any. Then the shower was disgusting. A four star hotel and the shower was little more than a trickle and over the bath not a walk in. Not ideal for elderly people

Very to easy to book, but they couldn’t get me a transfer because I landed in one city and going to another so I had to find myself a transfer company to take us, it wasn’t very easy to do when you don’t know anything about the place I when

Perfect to visit Brighton, near everything, cheap and good room

Booking ID: 20749329 Hotel Name: Columbus Sea Hotel (Genoa) Nach Rücksprache mit den Hotel ist keine Buchung eingegangen, ich bitte um sofortige Klärung.

Great hotel close to railway station and city centre.

Review of booking and Hotel. Easy to book. Hotel very central, clean and comfortable. Staff friendly and despite being busy breakfast was excellent.

Rude is an understatement. Worst service, I will NEVER be using your company for bookings again. I looked up your reviews on trip advisor, and it looks like people are all saying the same thing. How greedy you are and unwilling to work with customers.