Fair price good service rather poor breakfast. Big rooms centrally located hotel.

Waiting for refund on original booking like so many others, very worried since I re bookud in good faith for upgraded rooms so silly of me. Now also concerned that our rooms booked will be not available on arrival but to scared to cancel these aswell just incase we don't recieve a refund. Stressed out customer WILL NEVER use them again that is for sure. Not worth the stress

Free transportation from/to the airport promised at the time of booking it's not mentioned anywhere on the voucher. We end up paying a taxi to take us to the hotel in the middle of the night.. While being in vacation we've opened 7 Complaint Cases in order to arrange our departure transfer. Each case was closed with no clear resolution. I've requested a manager contact and this never happened. I WILL NEVER USE NOR RECOMMEND THIS COMPANY AGAIN!!!

Hotel is dated in need of a revamp one plug in the kitchen.doors didn't lock in the bathroom. Catches on patio doors hard to close .lamp shades rusted bed mattress different depth. Balcony furniture cheap.. corridors carpet worn out. Staff brilliant outside common areas pool bar sunbeds satisfactory . Location excellent.

Please, could you send the invoice, I haven´t received yet.

Nice central hotel don’t book if you moan about everything, yes needs painted, updated ect but it was clean beds and bathroom all we needed staff lovely 😊

Just sorry!! Then when I will get my money back ? Ur very strange.😳 Ur not even reading the reviews properly. It’s already 2 months I’m waiting to get my money back. Cuz I canceled my booking by u didn’t get back the cancellation money.

Quien da 5 estrellas a esta pagina y buenos comentarios os aseguro que no es un cliente. Son ellos mismos. He trabajado en 3 hoteles de Benidorm y he visto esta pagina estafar a miles de personas. Es muy facil tu pagas y ellos mismos cancelan tu reserva. Llegas al hotel y nosotros no tenemos nada. Evidentemente no podemos dejar entrar a huespedes sin una reserva o sin pagar. Reclamas a galahotels y te dicen que en 21 dias te rembolsan el dinero. Jamas vereis el dinero. Nosotros hemos intentado en muchas ocasiones ponernos en contacto con ellos y es imposible. Nadie nos responde. Son muchos los afectados. Sabemos que operan desde turquia.

I live in the USA and I booked a resort in MEXICO in June 2018 I was a little worried because I read some bad reviews but I must say everything went very well with my booking.They answered every question I had and it only took a couple of minuets to book on there web page. I was worried because the company is is Turkey but don't let that bother you. They saved me about 70% on my vacation. I found them on the trivago web site. The hotel sent me a message today that they have my booking so I am all set.

Zum Glück habe ich dort noch nicht gebucht. Skeptisch wurde ich, weil kein Impressum zu finden war. Nur der Firmensitz in Istanbul, stärkt für mich auch nicht gerade das Vertrauen. Dann noch ständig falsches Deutsch auf der Seite. Ich hatte mir eine Buchung herausgesucht, die angeblich 601€ kosten sollte. Die Stornierungsgebühr hätte dann aber 736€ betragen. Nanu? Ich habe dann lieber abgebrochen. Da ich schon ein Profil angelegt hatte, war meine Buchung dort schon gespeichert. Natürlich für 736 Euro. Aber ich hab ja zum Glück noch keine Kartendaten eingegeben. Das Profil zu löschen, habe ich leider nicht geschafft. Aber, liebe Gala-Hotels-Seitenbetreiber, buchen werde ich bei Ihnen niemals! Wie schade, dass Trivago mit solchen Seiten zusammenarbeitet. Ich hätte vermutet, dass Trivago es sich leisten könnte, nur mir vertrauenswürdigen Seiten zusammenzuarbeiten. Auch von Trivago enttäuschend.

I was waiting for the transfer from the airport 40 minutes

friendly welcome, good service, bedroom clean and well appointed superb shower . Now the hotel of choice for me in Birmingham

Was very disapointed as I thought I was booking direct with the hotel when booking,because my husband has a disabilty. I needed to know the situation at the hotel. On arrival we were booked in a room in the kelder where my husband could not get to because there was no lift to that floor. Was given a room on the 3rd floor, could use the lift but the room was so smaal and the bed was a 1 1/2 size and one side up against the wall not good so then we were then given a room on the 4th floor with twin beds. Also small beds and my husband fell out in the night, luckily no damage. We wil not be booking this hotel again. Poor breakfast but the koffie ws good.

Relation qualité prix excellente. Bien situé. Chambre confortable, mais douche un peu étroite.

Beautiful hotel, everything clean and tidy and we received excellent service

The hotel is very nice situated with a great view. It is very clean and new or new renovated. But the rooms also superior rooms are small. The staff at the Poolbar, Beach, Lifeguard, Lobby is very polite. Only the reception does not gave us the feeling of beeing very welcome. In the evening there was a polite Concierce that gave us good Restaurant recomandations, but the other staff at the reception are not so polite and not good instructed. The Prices at the Poolbar and Restaurant are expensive. But Overall the Hotel is very nice and of good, high 4 Star Standard.

Room great fridgeiron and board included large t.v and cleaned everyday but did take a while u Went out.only critism we had breakfast poor not worth the money wanted For it.staff very helpful especially front desk would go again but without Breakfast Graham Fantham

Good Hotel and great location for The Dominion Theatre. Easy check in and quick self service check out. Friendly staff and room a good size. Breakfast was good and l friendly staff on duty.

Thank you so much for excellent one night stay I'll be booking again for next year because I was made really welcome on arrival and through out my stay thanks mark Oliver

I recently booked a room in the Connacht hotel in Galway for an overnight stay for my husband. The hotel was a bit further out than I expected. In relation to the hotel it was disappointing. The milk had been left in the room all day and was sour. The bathroom was a big let down with very little in the way of toiletries just the bare minimun to have a shower. The condition of the bathroom was poor with cracked tiles on the wall covered over with some type of glue. Overall the hotel was disappointing and at a cost of 150 euro I would not recommend this hotel to my friends or family.