Great prompt service

We had excellent service for the last two years and our last visit was no exception. Our previous audiologist has left, but the new one (Emma Newton) was also excellent. She is very professional, careful and thorough. We continue to be very happy with the service provided by Harley Street Hearing.

I was met with a very friendly receptionist who led me to the waiting area which was clean and spacious. I was then taken upstairs by a smiling specialist who talked me through every step of what she was doing. I was also allowed to film some footage too. I had the molds for my earplugs done and then a hearing test. Again, the results were explained and the whole procedure was all done and dusted within 30 minutes. A great experience and much needed for Musicians. Grateful for the Musicians' Hearing Health Scheme for making this happen.

Great service via the musicians hearing services! The person taking my ear moulds was very informative and helpful.

I had an excellent annual review with Jaspreet Bahra. I was deeply impressed with her professionalism. Both my ears were checked for wax and found to be clear. My hearing was assessed and I was given a copy of the audiogram for my record. My hearing aids were checked and retuned My spare phonak hearing were also tuned. I recommend her without reservations.

My mother in law is 96. HSH will remotely update her hearing aids as she finds the journey to the West End too much now. Many thanks!!

All the staff were professional and courteous and provided excellent service. I was very satisfied with the consultation and reassured by the staff's support

Very informative, very professional

Very easy to book, with convenient dates and times. On the day the clinic was easy to find and we were seen quite quickly. Very prompt and courteous service Highly recommend

Great customer service. Highly recommended!

The staff were kind and helpful enough but they wanted to charge almost twice as much as other providers, for the exact same device, arguing that this extra cost would cover an 80-pound worth(!!) of “earwax removal” (Bupa does it for 55, for example, and even that is not value for money compared to other options in the market). They also said it would cover “aftercare” and other mysterious services that, frankly, I'm not sure how much I would need and whether I would want to explore the possibility of getting those services from other, less expensive providers. But you cannot purchase the hearing aid without being overcharged for the "after-care", the package locks you into a committed relationship with a very expensive provider. The information I was given was vague and at times strained credulity. For example, I was told that it would take two weeks(!) to order a hearing device because it is a lengthy process to adjust the device to my specific hearing needs. Other providers told me that all devices of a certain make are initially identical, and the tuning is not a lengthy process. When I expressed the apparent inconsistencies, my consultant did not provide me with evidence or facts. Instead, I was told to trust Harley street's “expertise” and decades of “experience”. I found this appeal to authority not entirely convincing. After the session, I decided to do some research and easily found another provider that offered me the same device within days, and same service (aftercare etc) for nearly half the price. My advice to other customers; don’t commit to Harley Street Hearing before you do your research with other providers. My suggestion to Harley Street Hearing - if you make a claim, consider providing hard facts and figures to support what you say, rather than using the line: "trust us, we are experienced..."