I didn't receive a package for over a month due to using a PO Box and was worried about the outcome in terms of getting the product but we were able to order a new one over the active chat feature. They were so kind to me and made the replacement so quickly.

The case provided is not as pictured. It is described as a “premium case”, but the case sent to me is just a cheap plastic. I also ordered cleaning tablets which were not delivered.

It was a super easy ordering process. I really appreciate the affordable prices and all of the added freebies were a plus. Shipping was pretty fast as well. I will be using your service in the future. Thanks again.

The amount of time it took to get the aligners was fast. However, having a hard time for them to stay in they keep wanting to pop out.

Quick and they keep you updated on the process all the time. So happy to have someone provide Retainers after Smile Direct went out of business.

It took 2 months to get my retainer . I had to e-mail the new company to get my retainer. I didn’t know another company took over. After I emailed them the response was quick and received my retainer two weeks later. The new retainer fit better than the old one and easier to remove.

Ordered retainers a more than month and 1/2 ago. Received the impression kit promptly and returned them. A month after getting an email that they received them, I followed up with them. I was told they hadn't even checked my impressions yet. After checking in again about a week later they said they are working on them. As of today, I still have no product to review but can tell you the service is terrible.

Definitely would have been a 5 star if it wasn’t for the retainers cutting the inside of my mouth.

The retainers themselves fit. But all the edges are very sharp and my tongue is now very sore after wearing them all night. I am not happy with this and considering what I paid you should do better. I would either like another set or a refund. If this is the cushion fit-you can keep them and send me a regular pair.

I appreciate getting a call back as assistance was needed to place an order. Staff was very prfessional

There were no updates about where my set was. I was told that it would take 2-3 weeks and it took 2 months and I got no information about it. I haven't gotten my set yet but I am honestly concerned because if it was anything like the communication, I feel like the set won't be very good. This was supposed to be "convenient" but it was anything but that.

The bottom piece had sharp edges and hurts my tongue.

The edges of my retainers are very crooked and sharp. They look like the worst impression I have gotten.

The case my retainers came in was cracked

Great customer service.

It was amazing. My impressions got lost in the mail and they immediately sent me a new set. Just got my retainers in and they fit like a glove. They are a lot stronger than the ones I got from my ortho and those were 400! Thank you for helping me keep my smile at a decent price.

Didn’t receive all of my items

My bottom retainer did not even cover my teeth. I completed the retainer fit questionnaire and have not heard a word??

Perfect fit! Came in a timely manner!

The company kept us informed regularly of the progress on generating the retainers and their shipment.