My retainers don’t fit I need new compressions.

Seamless process, my retainers fit perfectly. I am a long time customer and huge fan of the products and the service. I don't even have to think about it. I receive a reminder every six months when my new retainers are due and it's just a click to order away, their technology is superb... Prompt service an quality products

had the retainers a few days. Seem to fit well

This company took over Smile Direct clients, I was left with no emailed care options when Smile Direct went out of business. I was hesitant to try, but didn’t want to throw away my investment. I was pleased with the new option and the replacement aligned/retainer is an even better fit and more comfortable than the original! I am happy to have a new smile partner, and glad I gave them a try! Thank you!

My retainer fits well. Thanks Smile direct club.

I was supposed to get the comfort set and that is not the one that came, the one that came digs into the walls of my mouth really really harshly. And it took forever to get them also.

Dissatisfied with their company culture, business practice and customer service

My retainers do not fit

The fit and comfort of the retainers are incredibly wonderful!

Great service!

Took forever, the retainers do not fit my teeth well, they are more like aligned and make my mouth sore… even though they were created based off impressions. They also dig into my gums on the sides and caused significant irritation.

We have tried I believe every which way to make this work but we haven’t been able to get retainers that fit. I’m not sure what the issues are, I thought you had the history of SmileDirectClub. There’s a real possibility that you have old data, if you called, I think we could walk through this.

Thank you so much I just got them yesterday January 17, 2025. they fit perfectly.💯💓

The retainers fit very well. Thank you.

Ordered from them after my dog got my Invisalign retainers I had over 4 years. Initial package came quickly and return of product came in about 3 weeks. A little slower than I'd liked, but they did keep me updated in the progress. The retainers received looked good, but immediately felt "thinner" than the Invisalign. I also noticed they did not cover my back molars which I thought would be necessary to keep the whole retainers from sliding forward... First use I noticed the edges were sharp, but overall the retainers fit very loose- not the snug fit I was used to. After about a week of nightly use, the retainers were so loose I literally thought they'd fall off my upper teeth. I can't possibly see these doing anything as they're so soft and pliable. There's no "popping" them off like I was used to, they just slid right off. Very loose. I'm not sure if it's the thin material or just a bad mold, so I'm giving it another shot. I'm in the process of requesting a replacement and see how it goes the second time around. If it's not any better, I'll go back to Invisalign. It's double the cost, but I really don't want to lose the progress after 3 years in the Invisalign. So far the customer service has been very good and responsive, but the actual product does not seem good at all. We'll see how the second attempt goes.

Love the order updates. Delivered quickly & the packaging to keep the retainers protected was so greatly appreciated.

I received the kit quickly. I have not opened it yet, but plan on getting to it ASAP. What follows remains to be seen, but I am looking forward to getting a straight bright smile back again!

It's been 2 months and I haven't received my order. I send emails and I get auto response that my order is on the way but with no tracking number or anything.

I received my new retainer yesterday. I got the comfort fit. I wore them last night and they were so much better than the ones I had from the OTHER company. They fit better. They were better quality. They didn’t rub on my gums and cause sores. They were tight because they are new so my teeth are a little sore today. But that is totally normal. I do plan on buying another set of retainers soon. I totally recommend this company.

The retainers don’t fit