I ordered the wrong part and Dan at customer services helped me sort it. He was so helpful, walking me through the return process and finding the correct part so I could re order.

I received a refund for a non-delivered piece I ordered online, without doing anything.

Confirmed fitting part for Smeg fridge (provided the full model number) didn’t fit and they only refund up to £3 of return costs, out pocket without a fix.

Couldn't find what I needed so dropped an email to help desk. Dan got back to me next day with the item details I needed. Really good service.

Specialist company offering spare parts that are able to offer just what you need amongst a minefield of so many parts .

Dan went far and above what was required in our request

The part was easy to find, easy to pick up,great value

I was very impressed that this company took the time and researched whether or not they could supply the hinge I needed for a washing machine. Unfortunately they couldn't in the end, but they were very helpful and prompt in replying. I would use them again for further parts.

Well done Dan. . Sorted me out with an extra shelf for my new fridge expertly Replied swiftly to my emails and got the job done Highly recommended 👍🏻

Excellent communications. This company helps with identifying the exact part you need. They ask for pieces of specific information, such as the make, model and serial number but this ensures you get the right part you need to fix your machine. Excellent customer service - and I bought a tiny catch that cost less than £10 - so they really are there to help!

Friendly supportive staff…Well laid out site, absolute confidence that you are ordering the correct spare part, competitive prices. I ordered in haste and needed to cancel, Dan G was very accommodating and was able to cancel our order before it was shipped, fast response on live chat. I would definitely recommend and be returning in the future.

Broke off my freezer flap cover and knowing nothing about appliances Dan helped me all throughout the process with finding my model number plate and the specific part that suits my model. Fast replies and great customer service! Highly recommend!

Dan was very helpful and solved the problem for me

Great experience with this site the person that assisted me was prompt and well professional. No problem at all

Great help and easy to use site

Dan at S2R was excellent. Knowledgeable and swift with his responses. Will certainly be using them in the future for support.

Excellent customer service from Dan G. I had to return an item as I ordered the wrong part. No problem as they sent via email a returns label My new order was received within a couple of days. Very efficient and very pleasant to do business with. Would highly recommend them.

I emailed to ask a question regarding a part for my Bean to Cup machine and got a reply from Dan who was very helpful with the information I needed and placed the order with minutes from receiving his answer. Good customer service!!

One of the 2 items (both the same) snapped during installation, the company was less than helpful in trying to resolve the issue. Telling me that I had ordered the wrong item and then that if it broke during installation it was my fault and I would have to purchase another one. What a joke, £30 for 2 very small pieces of plastic before the £6 postage and packing charge for a small padded bag! So its going to cost another £21 plus vat to get the broken one replaced with no guarantee that it too wont break. Update 26 July 2024, the company has responded and will replace the broken item, once this is received and fitted then the review will be changed to reflect. Update 13 Aug 2024. The replacement item arrived in more suitable packaging than the original consignment had been wrapped in. Found to be in good order when opened and installed without issue. Its a sad indictment of a company when they immediately try to blame the customer for an issue without finding out the required information needed to resolve it. Fortunately on this occasion the proof of delivery image showed that the packaging was unlikely to have provided sufficient protection for a small piece of relatively thin plastic.

I wasn’t sure of the correct part so asked and got a very quick response from Dan who gave me the link to the right part. Quick delivery and all in all excellent service. Would definitely recommend.