I had to make a claim, which was easy & fast. But the renewal was double the price

Hoops to jump through are painful. Claim was paid in full was relatively prompt. However, for a dog that was not bitten anybody has her ongoing third party insurance negated. This was from the vet’s notes saying that she reacts to handling and, at times, has needed a muzzle in their care as a precaution.

I was charged a £10 late payment fee and was advised that the money could not be collected. Having checked my bank there were no attempts or notifications of a failed payment. I advised them to try again whilst I had them on the phone and they said it would only be tried in a few days time. I do not recommend this company as they will take extra money from you.

Very strange company have decided that both ears are effectively one so will not cover a condition treated last month due to an unrelated issue four years ago (not claimed for) in the other ear. It doesn't seem to be the most ethical to say a persistent ear issue regardless of it being the other ear when it was last treated 4 years ago.

Great process, updated all the way and kept informed of next steps. Prompt assistance and great communication between vet and insurance too. Thank you again for great support!

quick and easy claim

Dealt with very professionally

Refusal to pay out I only claimed twice. First time was easy but the second time my claim was refused - with the claims team deep diving into my pets history - where she was at one time overweight, but she is not any more. She is old for a rabbit and has stiff back legs, she needs pain medication for this and to make sure she is well enough for this medicine a blood test which are very expensive. Even though the vet wrote a supporting letter the claim was still refussed.

Tried to cancel auto renewal via email twice as it was 3 x more expensive than several PCW quotes. I had no response over a week later so phoned to cancel. On hold for 30 mins

Impressed with the company and the way I got to speak face time with a vet about my dog.. Payment for claim paid out very quick

Very professional

Relatively easy to fill in claim forms, but the mix of Vet entries and owner entries could be made a little easier;- some of the answers duplicated, and some of the info already known by the insurer. Claim was processed, contracted excess deducted, and payment made around 4 weeks from date of claim. No hassle/grief to be fair.

I would highly recommend. Our claim went through fast and smoothly.

Very swift and clear great service

I have ongoing claims due to my dog’s arthritis and 4Paws always sorts it out quickly and efficiently every time. No hassle and they keep me updated once the claims are received.

Team were really good when you called to make a claim. Received the claim form and it was dealt with quickly. Very happy with the service for Timmy and myself.

Prompt service and kept informed throughout the process.

The experience of using the insurance was easy for someone that’s never used a policy in their life! The payout went straight to my vet and they received it quite fast.

I recently made a claim for my cat's blood tests. The insurance company told me they had received the claim from the vet (it can take a while for the vet to send it in). It then took a week for the claim to be agreed. I was sent an email informing me how much I would receive and the money was in my bank account a week later. I like the way I was kept informed about the progress of my claim

I bought a cavalier puppy 6 months ago and insured her with 4paws, over the months we began to see that she was possibly not a pure Cavalier, we decided to get a dna done and found out that she was actually mixed breed. I called 4paws and advised them, next morning I received a email stating the policy was cancelled and I would be refunded my premium due to 4paws not insuring mixed breeds to the price I had paid for the puppy. That didn’t bother me so much although an inconvenience. As I had been a 4Paws customer for over 5 years and didn’t want to change provider. Phoned them and asked to take out a new policy changing the details to Mixed Breed and value to under £500. Was told it could not be done under any circumstances as underwriters would not allow it, was told that I would have to go with another provider. Customer Services no help at all just didn’t want to know.