Jordan was very helpful in ensuring the price he quoted was saved in the system so I could have overnight to decide. He graciously answered all questions and assisted me in obtaining the best price compared to online furniture companies in NYC and NC. I will have to wait for the next shipment because my item is out of stock, but it is exactly what I have been looking for!

Excellent customer service ,very prompt, answered all my questions.

I ordered a dining table and 4 chairs on January 13, 2021 totaling over $5000. I paid extra for the "white glove delivery" which was to include the unpacking of the items and placement in my room. When the delivery company arrived they informed me that they would be unable to comply with that as they were only allotted 15 minutes. I was never informed of that. As I needed to actually see the items out of the box, we unpacked them and the table and one of they chairs were badly damaged. I refused those items and proceeded to file a replacement claim with Grayson Living. This was on March 31st. I STILL do not have the replacement table or chair. The items have been "lost at the freight company", "in transit" or "backordered" after NUMEROUS communications with Grayson customer service. I am now being told that I will receive the table by early July and the replacement chair maybe in September. I am not confident that will occur. This company, their suppliers and their chosen freight companies are AWFUL and I will never purchase from them again and I would caution anyone out there of doing so

Great customer service and beautiful products.

My ordering experience has been very good. Now just eager to receive the furniture and see if it arrives in good condition and is delivered with care.

Theresa and Jordan were very helpful, efficient and the kind of people you want to help with your purchase. Questions answered, samples received and I can’t wait to receive my Bernhardt bedroom set.

Grayson customer service and our furniture was fine. While we paid for white glove service, the shipper attempted to refuse both the assembly and take away of packaging. The shipper FragilePak said that white glove did not mean assembly. Eventually the furniture was reluctantly assembled. Grayson acknowledged the confusion and refunded $100 of the $199 for the White Glove service.

Teresa was very helpful with my questions and helping place my order.

Sara took care of our order with exceptional dedication and professionalism. I highly recommend her

Great thank you!

Not able to get answer as to my offer in a timely manner. After I purchased, I was told I would have to wait on my order till end of August. Very disappointed with the process so far and why they would not accept my offer, which was higher than what I paid but provided white glove delivery since I could this after having a recent surgery. Depating on whether to wait for items or not. So far not impressed.

So far this has been. Great experience

Extremely happy with our bed frame purchase. It is exactly as advertised, and this was the only company that carried the product where all others were on backorder for a long time. Thanks so much! Libby

Easy to order but I haven’t gotten

Cancellation is one day after order, but delivery dates are not available for 3 business days. Not even sure if this is legal, but it certainly is misleading. I now have to wait 3 weeks longer than other sites with the same table. 1 day cancellation after a delivery date is determined would be tough, but at least understandable.

First order with Grayson Have not seen product yet so can not provide review of product specific. However order processing time and delivery time are unacceptable and will probably prevent me from ordering from Grayson in the future.

Your customer service person who answered the phone was great, and very helpful!

Wonderful Rep-walked me through the order with ease! Very helpful in finding out stock availability and when to expect shipments!

I have yet to receive my order but all my communications with customer service has been very good, professional and friendly.

Great price on the items but significantly different delivery dates, maybe that’s not Grayson’s fault, I do love your site but the items I was looking to buy are now on hold. I’m concerned they may be longer than the site predicted