Shut this company down...expensive scammers

It is an easy service to use and admittedly it provided the simplicity that we chose it for. However, it is not worth the extra money every single month to save a few hours sorting separate accounts for utilities. We paid far more than our friends who went the traditional route. We've learnt our lesson and we won't be signing up again. I will say there customer service is decent if that's important to you.

Got a quote and they decided to sign me up for everything without any details apart from address and email, no bank details. Proceeded to override other bills set up with no permission and therefore rack up £550 in bills and try to charge me that in addition to cancellation charges after I had discovered they were charging me. Pretty rude customer service and no indication that they were charging me, only marketing emails consistently. Absolute scammers and charge a bloody fortune. Ended up getting it sorted through Unihomes who are fab and only charge half the price of these lot. £200 quid down very dissapointed.

1. The monthly debited amount is always higher than your actual usage. They say they are charging more during warmer months to cover for colder season, my usage still lower during the winter compared to the amount they debited. Contacted them to reduce monthly debit due to already in credit by £200+, but what I got was an 'offer' to refund my credit but significantly increase my monthly debit amount! 2. They 'revised' my gas bill by deleting the old one and sending a new one which is suddenly at a higher cost. Previous bill for July23-Feb24 originally was £346.69, but those bill were deleted from their portal and replaced with a new one costing £369.07 (with different standing charges and unit price), with £22.38 increase! although already sent accurate meter reading. 3. Account already in credit for more than a year, they still further increase the monthly direct debit again. **EDIT** Thanks to the Customer Service Team - Fuschia for contacting. I appreciate the effort given to rectify the issue and I am satisfied with the resolution. Improvement on communication to the customers is needed as some of the clarification provided should be communicate clearly to avoid confusion. Huddle does provide competitive energy rates but the information in the website is either not there or hidden somewhere.

We stayed for 3 nights in the huddle excellent accommodation and hosts. Everything you needed was provided. Great friendly Hosts and excellent pub nearby

Someone came round to do our meter readings. They were very helpful and polite.

James was very helpful!!

Horrible. Students & Landlords stay away!! Way overpriced compared to every other company out there. Hideous portal with no visibility of charges. They do not comply with Ofgem price caps. Not an energy company but more like middlemen with super high costs for the 'convenience' of aggregating bills!

Just joined, seem alright

My three housemates and I were with Huddle for a year. During this period, Huddle had us overpay a total of £2121.93 on gas and electricity, which amounted to over £530 per person per year. When Huddle required payments from us, they were immediate in their demands. However, it took a reminder email from us and two months to receive the refund of £2121.93 that we were owed. After a year of overpaying, we thought our dealings with Huddle were concluded. However, in March 2024, eight months after our contract had ended, all 4 of us received the following message: "Your Huddle account is currently £187.54 in arrears for your contract at (ADDRESS). We have recently been attempting to contact you regarding the outstanding balance on your account. We have now sent the attached letter to your address. Please, ensure to read the letter carefully so you fully understand any further action which may be taken against you." We have always paid Huddle on time, so you can imagine receiving this email 8 months after moving out was quite surprising. Upon contacting Huddle, they apologised for not reaching out sooner and clarified that the £187.54 charge was from September 2022—16 months prior—due to their own technical issues. It took nearly four months of back-and-forth communication to reduce this amount to £112.54 per person, a £112.54 that we had to pay Huddle because of their own technical difficulties from 16 months ago. We also wonder how many other customers were affected by the same issue and paid Huddle because of the threatening nature of their email. If 16 months sounds like too long ago to pay, it's because it is. OFGEM's (The Office of Gas and Electricity Markets) rules for back-billing state that customers can't be back-billed if it's been longer than 12 months. However, Huddle has found a loophole through which these rules do not apply. While the loophole is concerning, the bigger issue is that you probably don't want to sign up with a company that doesn't follow OFGEM's regulations. Our experience highlights several issues with Huddle's services and customer communication. Additionally, from our experience on Trustpilot, Huddle might be engaging in a practice called review gating. Bad reviews are removed if not validated with a specific customer reference number, which can skew the overall rating. Validating reviews itself is fine, however, good reviews don’t seem to be validated or removed. Please check these reviews after a few days and check for yourself that the bad ones disappear while the positive ones do not. This practice of review gating is concerning and suggests that Huddle’s displayed average rating may not fully represent Huddle’s customer experiences. In conclusion, consider the following before choosing Huddle: Are you prepared to overpay significantly for gas and electricity? Are you comfortable with the possibility of receiving unexpected and threatening communications long after your contract has ended? Do you want to support a company that appears to invest heavily in managing its online reputation rather than improving its service? I hope our terrible experience and this review helps you make an informed decision.

The huddle team is very easy to communicate with

Umlimited package is perfect for couples.

Huddle utilities were really easy to communicate with and really reasonably priced considering all bills are pretty expensive now. Never had any issues with huddle or anything negative to say. thank you!!

The best, honestly so easy and safe company. They were very helpful online as well as on the phone.

Laila has been amazing from start to finish with every email I’ve thrown her way! I’ve never been a Huddle customer before but I am so impressed by their customer service, communication, quick responses and quick action to deal with whatever I need! Thank you so much Laila, you’re a star! Leonie

Good communication and a useful flexible offer for students which allows to earn money back on bills when we are away from the house and not using it.

A few initial hiccups but have always been there to solve issues and answer any questions. Hassle free electricity.

Where do i start... 1. Don't be lured in by the reasonable initial monthly quote. Will stay like that until you build up a debt and after 6 months you'll be paying a fortune! 2. Extortionate electricity standing charge & unit prices...no, really, i mean extortionate! 3. Online account shows no pricing/contract details...wonder why? 4. Hefty termination fee when you realise...per student in household. 5. Underhand tactics - when trying to close an account, all parties must agree (so they try to entice just one to remain with a cashback offer...really?!?) 6. This is an expensive split-billing service not a utility supplier. For balance; on the positive side, they answer the phone. Resubmitting this review as trustpilot removed it when contract number was not supplied. Account 283035 now closed.

No issues whatsoever. Provided a great service!

Easy and stress-free way of organising spilt bills in a 5-person shared student house. Everyone was able to pay individually meaning responsibility was not left with one person. Customer support were very quick and helpful when needed. We were also able to get money back for our under-usage.