I asked to get my utility bill and was quickly provided with one

I can’t fault the service I received. Josh was quick to respond with very helpful advice.

Quick and easy help, thanks very much

Very responsive and knowledgeable

I am a landlord and some of my student tenants opened an account with Huddle to share their utility bills. When the tenants didn't pay some part of the bill, this company started to pursue me as the landlord, despite my having never instructed or used this company. After several annoying phone calls from them I sent them a copy of the tenancy agreement, which clearly stated that the students were liable. They agreed that I was not liable for the debt (big surprise as I had never used their service) and they confirmed that any of my associated data that they held against the account would be removed from their systems. This was confirmed in an email from them on 8 January 2021. Today, 14 April 2021, I got a text from them saying that I owe them money and would I like to pay!? I called them and was told that yes, they had again made a mistake, and would correct it. But no real apology, in fact they put the phone down on me. And suppose they have also erroneously reported me to credit agencies for failure to pay because they don't have proper control of my data? I have asked them for a written statement of the cause of this error and an apology and when I don't get one I'll report them to the ICO.

Very Kind!! Excellent Service!!!

Very quick to answer and very pleasant. I was very pleased

Quick, effective and useful in reverting to me on the information I needed!

The service of this company is infuriatingly bad. The package our flat subscribed to included gas, water, electricity, and internet. Huddle never had anyone come sort out the internet, claiming it was due to the town's own networking problem. When they offered an expensive alternative (MiFi), we had to accept, since it was already late into the year and most contracts out there are at least a year long. Guess what, we can't even accept, because they NEVER reply to emails. We've sent over 10 emails concerning wifi alone, and received not a single reply, oh but they do send you emails when they want to charge you extra for using "too much electricity". Worst service I've ever experienced.

Perfect and quick guidance with friendly responses. Issue was sorted in no time

Extremely helpful, treat everyone with the upmost respect and swiftly dealt with any problems I’ve had. 10/10 would recommend, madd my student accommodation experience a whole lot better.

Average customer service

I emailed them regarding some charges. Ryan was very helpful in reducing our bill's cost!

Josh got back to me really quickly on all occasions and was really helpful.

Last year 2019/2020 we used Huddle as a utility service and we are STILL getting billed in 2021. Today we got billed £70 pound each, making it a total of £420 altogether for gas last year. The only thing using the gas was the hob and radiators, we lived in the property half the time we were suppose to due to the Pandemic. They have now billed us without emailing the amount of money needed to pay off this debt?, I have no money due to the pandemic and my last £100 pound is down to £30 pound to live on. Our account with them ended august 4th, and we are still being billed multiple times. ITS THE WORST SERVICE FOR UTILITY

Avoid Like The Plague. This company is a shambles & they basically make up the bills and charge you whatever they like. I know it's a hassle, but please just deal directly with each utility. At least you know they won't screw you. We got charged an excess at the end of the year, despite no one being in the house for 6 months due to covid. This lot are just crooks & forget about trying to get any response with customer services. They just ignore you & then threaten you when you don't just pay their made up excess charges. Go anywhere but Huddle I would suggest.

Very helpful, answered all of my questions and very patient. Great service!

Very helpful, friendly staff. No faffing around, easy to talk to.

Poppy did really well, explained what I needed to know in a clear and concise manner. Give her a raise. Regards Doug

It took a bit of time to work out what was wrong with our billing, but Ryan was extremely helpful in resolving the issue. Quick responses to emails, very clear explanations and very well mannered.