I moved into my property in September and was with huddle for 2 weeks for only gas and electricity before switching. They then took £277 out of my bank on boxing day, due to incorrect readings not given by myself. They then said they could give me a partial refund whilst they decided between them what to do, and still weeks later have had no response after contacting them several times. Very frustrating, especially in these times.

I spoke to Josh today with a query and, as with the last time I spoke to him, I came out of the call feeling extremely satisfied with his knowledge, professionalism and courteousness. He took care of everything and I felt that he had been trained really well.

Really helpful and pleasant.

Ryan has been a massive help in sorting out our bills, quick communication, very friendly, made it very hassle free, can't reccomend enough

The company customer service assistants were very helpful and attentive with our request. They quickly resolved the fault at hand

Josh was incredibly helpful and professional - he answered all my questions and provided time to listen to everything I had to say. I enjoyed speaking with Josh today, and if I were to use Huddle again in the future I would hope to have Josh working there still!

Brilliant customer service when dealing with an issue with my son's letting agents. Talked to four different people and they were all so helpful and knowledgeable, would highly recommend

Had to change provider in Somerset My housemate moved into our flat 3 months after contract started and was charged for the entire period despite me indicating i would be alone for the start of the tenancy. Cancellation fee charged nonetheless despite their error.

Got into a bit of a mess whilst a skint student and Huddle (Particularly Ashleigh) bent over backwards to help me out and ensure I was only paying per month what I could afford. Thanks for your patience and friendly service!

Friendly and helpful. Willing to take time for you. However we bought utilities from them over 2 weeks ago now and we still don’t have WiFi set up despite it saying on their website they set up within 48 hours. Will be an issue now having to work from home.

They're charging us over £400 for a three-bed flat for the months June-September when legally our contract hadn't even started and we weren't even living there. Would definitely not recommend huddle to anyone especially students as they will con you out of £100's of pounds. I've heard plenty of bad experiences with this company, who are meant to be student-friendly. They are the complete opposite. Go with an energy company like SSE!

Really friendly and helpful

Tenancy ended on 30th June 20 and Huddle after MONTHS of chasing only sent me the final statement this week so I haven't been able to get my deposit back yet. Poor customer service. Slow or absent email responses. They just don't care. Who needs this middleman?

Fuchsia did an excellent job of helping me out today after I called. She was really polite and friendly and even gave me a call back to confirm that my issue had been resolved. I'm really happy with the service I received and can't thank Fuchsia enough for all of her help. Not only is the customer service exceptional, Huddle is a great service and makes life as a student so much easier when it comes to splitting bills. If you're looking to split your bills... this is the company to do it!

FOR FEEDBACK, JOSH (CUSTOMER SERVICE) WAS HELPFUL AND UNDERSTANDING AND REASSURED US, GAVE US ALL THE ANSWERS WE NEEDED AND WAS THE ONE TO SORT OUT THE PAYMENT AND ACCOUNT PROBLEMS WE FACED. HE IS THE ONLY REASON THIS REVIEW ISN’T 1 STAR, IF I WERE JUST REVIEWING JOSH IT WOULD BE 5 STARS, BUT I SEE THIS REVIEW WILL BE POSTED ON TRUSTPILOT TOO. PROPER REVIEW FOR OTHERS Huddles credit recovery team were a nightmare to deal with, thanks to the company creating two separate accounts for our property, even though we paid our bills in full we received multiple threatening emails and letters alleging lack of attempt to contact them or pay, despite the fact that every single time they emailed we responded, usually within a day. This went on for around a month I believe, and only stopped when I figured out the issue myself and involved Josh from customer service, and forwarded all the evidence of correspondence to him. To summarise, Josh from customer service: 5/5 Every other facet of huddles staff: 1/5

Josh was really helpful, had a few issues he fixed hassle free.

Friendly and helpful

Very helpful and clear explanation

She was so helpful!

A person who didn't live at the property managed to change the supply to huddle without notifying me, the bill payer. It then took over a month to sort it out. The staff were pleasant enough but the company systems are awful. Do yourself a favour - look elsewhere.