I started to complete the online form but felt that I needed the reassurance of a one-to-one conversation with an advisor as I have an existing medical condition. The advisor was able to find an appropriate policy for me.

Getting to speak to someone instantly,no annoying numbers to choose from.

Answered the phone in seconds, very efficient in arranging quotation.

Good service, reasonable costs.

I arranged the insurance by phone and the experience was very positive and much more satisfying than attempts online. I was also delighted to receive the documents in the post.

I went with this company in Dec 23 and was very happy with the price and decided to go with them again very pleasant lady on the phone ,just waiting on paper work coming now,,my husband and myself both had medical probs which were all declared very impressed thankyou

Thrish who dealt with our request for travel insurance was superb everything was explained clearly and the medical declaration was carried out in a thorough but uncoplecated process.

We have used Free Spirit for several years always straight forward and easy form to fill out

Hassle free travel insurance for people with medical conditions, bought online. Somehow managed to buy it without the key issue of covering my medical issues. Phoned the company the following day to correct this. The supervisor on the phone was friendly and helpful, and sorted the situation.

Agent very helpful and friendly

Easy site to navigate. Good comprehensive cover. From experience in 2014, no quibble when had to cancel holiday through medical situation on day of departure. Recommend.

Simple application process

Very helpful and patient on phone

What previously had taken us a 2 hour to get a quote with other companies was achieved in 20 mins with none of the stress. Very pleasant customer experience. No repetition of questions. No confusion over medicines. Would highly recommend

Patrica was most helpful. She helped me fill out my form for travel insurance with you. When I rang back to take out the insurance your other staff members were just as helpful in tweaking the dates and confirming the insurance cover. I shortly received my cover by email. Thank you, Christine.

Nothing wrong with this company the lady i dealt with was in fact extremely helpful

I received the documents from you this morning and after reading it I rang your office to say that I would be taking a walking stick just in case I needed in and your representative told me that you will increase my payment by over £35 , which seems exorbitant. Next time I go on holiday later this year I shall certainly not use your services.

I had renewed my yearly travel insurance which was due to start on 8th February but since then my travel plans have been altered and it is unlikely that I will travel until the end of the year. My phone call to cancel was handled quickly and pleasantly by your representative. I look forward to resuming my insurance with yourselves in the future.

the person i spoke to was very helpful and polte

Got through to an advisor almost immediately over the telephone. Lady was very helpful and able to assist me in buying a policy over the phone. Good price and cover compared to other companies.