All staff I spoke to were extremely helpful and knowledgeable. I did get cheaper quotes but your staff were so good I went with your Company. I received the paperwork regarding the insurance details the day after accepting your terms. A very approachable and efficient Company.

Renewing our travel insurance for all the family involved a lengthy phone call, as a year ago, but going through the various questions that had to be answered was made perfectly acceptable thanks to the helpfulness and quick understanding of the person I spoke to, Emily. Thank you.

The person I spoke to could not have been more helpful or patient helping me to complete my application particularly about personal health aspects of it. However my final judgement of any insurance company will be whether they are as courteous, understanding and helpful if I have to make a claim. The initial conversation made me optimistic that they would be.

Easy to use site.

Efficient lady helped me through the process. I have used this company before and recommend them.

Excellent service from Neil he was patient explaining every element for me as we navigated my holiday insurance so very well done and thank you once again.

Comprehensive response to my enquiry which resulted in taking out an annual travel policy. Thank you.

They listened and were really helpful. I managed to get travel insured with them and would use them again. I didn't have a claim so don't know what that experience would be like.

Live this company

Very quick and straightforward, all done in 15 minutes.

Consise, clear and helpful

Having received and accepted your policy details l did have a question and rang customer services l spoke to Katie she did not have the answer for me but immediately put me on hold and spoke to her manager. That was resolved to my satisfaction and l went on with the transaction

No age limit on Annual Travel Insurance Policy. Free Spirit highly recommended to me by several friends. Staff were very courteous and extremely efficient in handling my application. Everything was explained clearly and spelt out in easily understandable terms. Policy Documents arrived within a couple of days of me agreeing to take out the policy

My telephone call to Free Spirit was answered directly and promptly, with no number-pressing or waiting in a queue . My enquiry was dealt with politely and efficiently, resulting in a very satisfied customer.

Simple to obtain quote, quote received was competitive, purchasing policy straightforward.

Third trip with Free Spirit. Straightforward process. Reasonable premiums for traveller with health condition. Didn’t need to use customer helpline this time but they have been good in the past.

Spoke to Lauren at Free Spirit and she was very helpful resolving some queries we had when renewing travel insurance policy for my Mum. We have used Free Spirit for the last three years and would highly recommend them.

Easy to use web-site with detailed information. Friendly & efficient on the phone when we needed some help. Reasonable cost. The real test will be how they deal with any claim, should we need to make one.

Very helpful and considerate. Everything well explained

It was so easy to tell the call handler what I wanted and then they went through it with me answered a few questions along the way and paid for my insurance.