Very helpful and pleasant on the phone

I made some mistakes on my renewal application and a staff member was most helpful in sorting out my errors. I would definitely recommend them to anyone, especially elderly people like me, looking for an annual travel insurance.

Easy to use web site

The lady I spoke to was really friendly and very helpful. Sorry I cannot remember her name, I had got into a mess trying to sort my travel insurance online, and she pointed out where I had been going wrong but when I asked could I not do it over the phone she said yes she could but would have to go over the form with me as though I was a new customer. That was ok with me and so she sorted it all out for me. Very efficient

Everything went very smoothly and simple to use.

Received a renewal notice, so rang Free Spirit to hopefully let them know a couple of minor changes to our current health situations over the phone. Had to complete a full Medical Screening again, even though they had last years policy at hand, they were not allowed to look at it. The price had gone up 50% from last year, but we bit the bullet because they were so efficient last year when we had a claim. Still not sure if it warranted such an increase though.

My call although in Q was answered quite quickly/

Very helpful and patient on the phone.

It was easy to fill in the relevant forms etc

Explained it very Well and helpfull too

Outstanding customer service every time. Not the cheapest by any means and 2025 prices extremely higher than 2024 but their customer service speaks volumes. Especially when looking for a travel insurance company to insure someone with a terminal diagnosis thats not on end of life / palliative care.

It was easy to find the cover i wanted

Great service from Emma, really helpful

i could understand what he was saying

Relatively easy to renew online with much data kept from last time

Emma was very approachable.She explained everything very well and I was able to sort out Travel Insurance to be activated just 4 days later.

I had an existing yearly policy, including complex medical conditions, with Free Spirit through P. J. Hayman when I rang to disclose a further medical condition. This had the effect of cancelling my yearly policy and meant I could only have a single trip policy. The lady that I spoke to went way above and beyond to help me get covered. I had a trip booked for my 60th birthday so was very keen not to have to cancel it. She took her time and roped in her colleague to run through applying for different policies with what they held about my existing conditions and my new condition and then she rang me back with the results, so I wasn’t holding on the phone. Although the single policy ended up costing me £100 more than my annual policy had, I was so grateful to her and her colleague for taking the time to help me get covered and away on my birthday trip. She also passed my details to her manager for them to arrange a refund of the remaining amount of annual policy I could no longer use. I wouldn’t hesitate for a second to recommend this company and the lady I spoke with is a shining example of how customer service should be.

I found the process of getting travel insurance from Free Spirit easy to follow , and convenient to complete the purchase online .

I phoned to renew my travel insurance. I was taken carefully through the questions, getting valuable help when some questions didn't have simple answers. Essential statements were read out slowly and clearly. Encounter with a human being made the process straightforward and very pleasant.

Very good staff and considerate