I spoke to a very helpful person about the counties covered, who confirmed I couldn’t pay over the phone and about why I couldn’t get to payment I must have not ticked something. Could just be me I’m not very tec savvy but I had saved my form and then had to go back to edit and had to go back and forth lots of times and keep filling in my name and date of birth again (although it had saved the medical details previously entered) Happy with the cost of the cover and the insurance benefits especially as I have quite a few medical issues.

Answered the phone quickly and answered the questions.

The person who took my phone call started by telling me from the start, telling me that it would take between 20 to 30 minutes and asked if I was comfortable enough to go through the process.

Straightforward, pleasant and helpful. We will be using them again.

I have not taken out travel insurance before with Free Spirit, but everything was explained very well and efficiently and I was satisfied with the quote given and, indeed, accepted this.

Couldn’t be more helpful, great service and reasonable prices

Helpful staff. Happy to ensure older people. Only marked down one star because of the cost, although this is in-line with other company policies for active older people. Quick to answer policy query.

Always a great site to buy my Hol Ins from having a pre-existing medical condition. Very reasonable cover and prices.

I have found over many years of using your holiday insurance that the staff are always very efficient and helpful, business is concluded with the minimum of fuss and relevant documents forwarded quickly.

I found it easy to fill out the form, and had clear help when I needed to phone to make further enquiries

Taking out holiday insurance is very much a scripted process. Having said that it was done with patience and professionalism. This is why I returned to this company.Very happy.

Very helpful and explained everything clearly

Fairly simple to get my travel insurance at a reasonable price. I will let you know how good it is if I need to make a claim (hopefully NOT).20

My call was answered before the recorded message finished. Very pleasant, efficient lady talked us through the medical declaration. Completed in 30 minutes. A very positive experience unlike most others.

Prompt and professional attentionsepte

Very helpful renewal on the phone.

The company was very professional

A very pleasant assistant helped with my insurance.

Very helpful on line experience

Nothing - I wanted to press all five stars but couldn’t. The lady I spoke to was excellent and couldn’t have been more helpful.