Very easy website, the quotes came up quickly with good accessibility to the details. Thank you

Very Good, It is nice to deal with a company that has time to listen and use some common sense when discussing medical problems with elderly people well Done

Easy to understand

Customer service staff very friendly and helpful. They have time for you and explain when you’re not sure. Great service.

Got a bit confusing for me when it came to the Active Pack as I did not choose any and it came up with Pack 1 for me so I phoned Free Spirit and they were able to put my mind at rest telling me that Pack 1 is always included in the policy. Have been with Free Spirit previously and they were excellent in settling a small claim - hence I stayed with them.

So far the service has been very good. Thecover is excellent, but not cheap.

efficient service all looks good

The service we received was excellent. Matt Sackman was polite friendly and understanding We would certainly recommend Free Spirit Travel insurance to our friends..

VERY HELPFUL

did the job that was requred

Background: January 2022 - I could not go on holiday as I tested positive on my 'PCR' fit to fly. I would describe making an actual Insurance Claim with Free Spirit 'difficult' and 'frustrating'. Once you actual have a valid insurance claim, Free Spirit do not handle your claim and pass on your details to a *very* poorly reviewed Insurance Agency. My experience with the Insurance Agency was below satisfactory. I was fortunate that my Insurance Claim is straight forward ( PCR Positive for Covid = No fly) but Free Spirit are negligible for 'farming' claims out to such a badly reviewed Agency. I will be writing a formal complaint. Approach with extreme caution.

Exellent free telephone renewal service.Only negative is the increase in premiums from last year.

Very professional and helpful assistant. Gave good advice and was very patient during a long medical discussion.

Staff were very helpful. And explained everything. To make sure we had the correct holiday insurance to meet our needs.

Very professional and helpful staff. Strongly recommend using.

Very helpful and efficient

After calling for 2 days I finally got thru, only to be given a quote that was £200 more than the same quote on line. I advised the assistant what had happened with the phone and was given the most ridiculous explanation about the system and also told it was 'pot luck' if I got through by phone.... unbelievable.

Very happy with the quote. I held on the phone for a long time to be answered. It would help if you could give the caller the number he/she is in the queue.

I applied on website - it was straight forward.

Excellent service, very helpful staff. I’m going through cancer treatment at the moment and managed to get holiday insurance at a reasonable price. Thank you for all your assistance.