So far, so good. High quality Bike, customer service is great.

Once I finally received my bike it put a smile on my face. Your product is great. I inspected it pretty well. I few minor things I could complain about but I’m extra picky. Your service and communication after the sale is great and very rare in this money hungry world. Great product and service. Keep up the great work.

I purchased 12 bikes for my rental company. Sales and service were great. Took a little longer than expected to get all the bikes which I understand as I also get backed up at times. Only issues have been things falling off the bike. Construction could take a little more time to make sure everything is tight. I've had lights unbolt and fall off the front of the baskets. Also 4 pedals have fallen off while customers had them out on rental. One person returning with their leg cut. We have to refund these customers which is inconvenient as we have to rent them for 2 years to pay them off. Otherwise the bikes are solid. Just better assembly is my recommendation.

To date I have purchased 5 E-bikes from EBC. Top notch quality that you will not find anywhere else. They offer the best warranty of ANY Ebike company and they stand by their word. Beside being a great looking bike, it is a smooth ride, all quality parts and workmanship. I am always being asked where I purchased my bike. Will not purchase an Ebike from any other company.

Wonderful people who always took the extra effort to manage any concerns or modifications I requested. We now own two Model Rs and are very happy with them. The very positive comments about EBC that I have read elsewhere are what made me approach them for new bikes. My direct experience motivated me to purchase the two bikes from them.

In this price range, I am having the best bike, in my opinion.I am very happy with your product.Please continue our CA, USA proud.

I have bought 4 bikes two are extremely noisy the back spring loaded rear tire vibrates badly , put a towel under clamp helps a little but not a solution My seat will not stay locked in place no matter how much I tighten the Allen nuts

I purchased 3 bikes from you in the last 2 years. Love them, but have had some issues with some of the parts. !. Replaced the throttle on one bike when it broke.2. replaced the accelerator 3 Times on the same bike because the accelerator throttle broke 3,Replaced the seat on the same bike when the spring broke. I absorbed the cost on all the replacement parts. I have kept all 3 bikes in excellent condition and I think this a little excessive for bikes that are only 2 years old

I love that you can customize your bike and make it original for you. This bike is very well built and so far my experience with it has been great. Shipping to home was excellent and 90% assembled upon arrival. If I was to offer a small criticism, the front head light isn't very bright and could be improved.

The level of customer service and selection has been beyond impressive! Strongly recommend EBC!!!!

American made. Beautiful bike. Additional questions were answered in a timely manner.

After double knee replacements, I thought my bike riding days were behind me, because my knees couldn’t take pedaling up hills. Now, with just a little assist up hills, I’m able to enjoy riding once again pain free.

Seriously poor customer service! I got a staple in my tire and took it to them to get fixed and when I rode it next I got another flat. I took it back in and they tried to charge me full labor and parts to repair when they never took out the nail in the first place!!! Several issues with the company but we do like our bikes.

A part was missing, and the company swiftly sent a replacement part. The bike performs very well so far, 10/10!

To start with- we love love love our bikes! I purchased a model Y and my husband a model X (with the battery in the basket.) He is 6’ 4” and was worried about the frame fitting his height. He did have to buy a longer seat post to get the leg extension he needed. The longer seat post did the trick, but we wish more bike companies would have a larger frame for tall and heavy folks. We ordered our bikes in basic red and black colors to expedite the process and keep our costs lower. However the model Y was held up for twice as long as the typical build time. Shipping was a disappointment, because the EBC website specifically assured there would be a notice of shipping and an actual delivery time window at your home. Instead I came home from lunch one afternoon to a huge container sitting in the rain. Unfortunately it was smooshed on one side. My husband came home early from work to get them out of the rain. The smooshed packaging did damage one of the bikes’ controller/computer, chain guard and basket. We contacted the company and were sent a new controller, chain guard and touch up paint within a couple of weeks. (It was two weeks of hard sweaty pedaling for me; as I was too excited to ride my old bike next to my husband’s handsome new EBC. Ha ha ha!) The bikes themselves are a dream to ride. We like the position of the thumb throttle. The fit and finish of the bikes are gorgeous. I ordered the EBC suspension seat post for the model Y. Definitely worth the extra $99. The suspension really makes the ride smooth. The five levels of pedaling and the throttle are great for getting the individual level of workout or leisurely ride you want on any excursion. We ride shorter nightly stints around home and longer day trips on weekends. The bikes have performed very well on both hard surface and gravel trails. I just wish we didn’t live in WIsconsin where we can’t ride during winter months. This purchase was a big investment for us, so we were also glad to support an American company who uses mostly American made components. Lastly, I love that no one in our community has these bikes. They generate a lots of interest, compliments and questions. So glad we bought these!!!!!

They are always eager to answer questions.

Best cruiser e-bikes on the planet!

Bikes were built according to our specs, packed very well, and arrived in good shape. They are beautifully crafted machines!

Awesome company. Great shipping for super quality bikes. I am 6'2" and the bikes are very comfortable. The charging is great, they are very well built, and they look awesome. Every time we ride, at least one person comments on our great bikes. Get one. You won't be disappointed

Fast service with a friendly staff.