These bikes are life changing . I bought 2 model S bikes and have just under 10k miles on them and all I have had to repair replace are the tires and brakes . This is one of the best investments I have ever made. Looking to get two more model R next.

Jeff at Brookhurst and Hamilton was very helpful and friendly! He got me all set up with just the bike I was looking for. Go check them out, highly recommend!

The bike is not as well designed as promoted. It is very heavy (70lbs), and although I am strong as a woman I regularly fall over on the bike while starting on any kind of incline because you cannot pedal, and although I have gotten used to engaging power at 1 or 2 to start it is awkward and scary. Also, the wheel base is so long that turning corner or around is extremely difficult, and again I have fallen over. Do not buy this bike unless you are strong and expect to only go on long straight lines. Also, I received a dead battery, which took a while to replace. I would not recommend this bike and wish I hadn't bought it.

I contacted someone at the company and told them what I was looking for and at what price and he recommended a certain model I ended up purchasing that model and its perfect.

David Hawkins, February 28, 2023. I live on the upper Texas Gulf Coast. I chose EBC because they developed their business in a coastal community. EBC’s products are designed to withstand the rigors of salt and humidity.

Love love the bikes. So cool to see the crate of 2 bikes arrive then wheel them out and be riding five minutes later. Immediate gratification

Love my bike! Easy to order and hand delivered! Thank you!

my model R is 1 year old. The rear light has failed twice. The battery release latch broke in half. both failures are due to poor design. if you have this bike and these things have also occurred you may agree. a $15 dollar plastic part and $20 shipping is outside of satisfactory service. Know when you buy this bike you will face similar issues.

So Electric Bike Co reached out to me after I submitted a negative review. Heard from Blake Garcia offering to help me make the bike a better “fit”. Here was my response: Hi Blake: I am 5’5” tall & 65 years old. The bike is simply too big for me. I ordered it over the phone & the gentleman who took my order assured me it would be a good fit for me. (I no longer remember his name - I deleted it from my contacts- I was that pissed.) I explained where I live & that I wanted to be able to ride with my 15 pound dog in the front basket. I said I was a senior & would this be a good fit for me. I was assured it would be. I went for it & spent $4,529.46. My order # 1169425. I returned the front basket & liner - very disconcerting that the basket turned with the handlebars! I feel completely ripped off - the bike is too big & I feel unsafe. I fell over while stopping the bike & ended up with a huge hematoma, broken rib & a huge hospital bill on 10/31/2022. I have not ridden it since. This has been a horrible experience for me. Thanks Electric Bike Company for ripping off a Senior Citizen. Lori McLean

My wife and each own an EBC Model R. The purchase experience through Roadshark In Fernandina Beach, Florida and EBC was excellent from order to delivery. However, this review is about the after sale service I received from EBC. We brought our bikes from Florida to Los Angeles, California on a new bike rack mounted to my Jeep Wrangler towed behind our motorhome. Unfortunately, the paint on the frame of my bike got damaged pretty severely by the pedal of my wife’s bike. When we arrived in California I contacted EBC to get an appointment to have the bike repaired. Their first estimate was $350 and said it would take 2 to 3 weeks. I was pleasantly surprised when the repair was completed in just one week. I was blown away when I went to pick it up! Not only was the quality of the repair outstanding, they surprised me by not charging me a penny! Plus, they replaced the front forks which also had paint damage…again, no charge. If you’re looking for an electric bike I highly recommend EBC. From sales to service they have been awesome! Thank you EBC staff for going above and beyond to take care of your customers.

Local rider here, who ordered in person from HB showroom, I had all questions answered and staff was pleasant enough, but no real insights or pertinent information was given. My order had a 14 day lead time that ended up being more with no communication aside from my own inquiries (multiple). Also purchased at later date was a basket, suspension seatpost, and extra battery - which could have been a basket w/ battery if I had been informed at time of purchase that it could not be added to the Model X after assembly. The 3 seperate upgrades totaled more than if they had been included when placing the order; and when asked if a deduction could be applied, seemed like a reasonable request after a 2500 purchase, was met with blank stares. Also, an alarm was installed gratis; but the key fobs became either lost or broken. Yet when asked if a replacement could be purchased was told a whole new alarm unit had to be purchased along with labor to remove and reinstall. This even though in the user manual of alarm it clearly details how to program a replacement fob. If local, I wouldn't recommend buying mostly due to the fact that the "proprietary EBC" equipment is simply rebranded Chinese manufactured goods and is designed to lead the owner into using EBC exclusively for the lifetime of the bike. I typically do not write reviews, good or bad, but I was so soured by the service (or lack thereof) provided to a local resident looking to always support local business was inclined to. As a good value it has left a lot to be desired. Now this rider is left feeling taken for a ride -- pun fully intended.

EBC is an American company with awesome customer support and a quality product. They build electric bikes that are custom made just for you - right down to the paint color. If you’re thinking about an E-bike, this is the company you should buy from.

I have very bad experience with revolt motors.i booked my vehicle before six months but I don't have any calls about that , when I contacted to company they told me visit to our showroom then cancel it. Then I visited cancelled. But I didn't get my refund after 20 days of cancellation.after connect to contact support they are told we are looking in it after one week. looking

I have a brand new bike with the upgraded battery that cuts out after not even 5 miles. I have to stop, reset, and then it goes a little further and still cuts out. Customer service solution was to send my battery in so you can troubleshoot leaving me without a working $4000 bike. Really? Please contact me for immediate fix or refund.

Great product

I love my e-bike and the customer service is excellent. They respond in a timely manner with loads of information about e-bikes, accessories and maintenance information.

The sales guy was awesome! He was so great to my daughter!

The bike is great but the customer support I received was ok. I wish I had been there for delivery to catch the issues I found later (the headlight out on 1 side and an intermittent grinding noise coming from the hub). I submitted a ticket to the online "help" who told me that I would be contacted by an engineer later regarding my problems. Contacted ended up being, I received a new light in the mail with upgraded brackets with no call from any engineer. The original bracket was a composite and the upgrade is steel so new hardware would have been nice due to the new bracket being thinner, but I was able to procure the parts at a hardware store and I won't look a gift horse in the mouth. As far as the grinding is concerned, I have written it off to break in the period although it still makes the sound occasionally. All in all, I would very much recommend the bike.

Best quality electric bike on market. MADE IN AMERICA!

The Electric Bike Company is a well thought out company. Their customized bikes are outstanding. They thought of everything a customer would want and need in an electric bike. I was truly impressed when I started telling Jeff what I wanted on my bike. When I received it, I was so excited. It was already assembled, you only need to turn the handlebars and tighten them. I ordered the direct speed and pedal assist. I didn't want to have to change the gears etc. Now when I ride I just hold the throttle and it takes off without pedaling! I love it! Yes it was over $2k but it was worth it! I'm worth it! I've spent my whole life doing for others, now it's time to do for me! Happy ebike cruising!