I researched a lot of different E bikes before I chose Electric Bike Company. My biggest decision makers were the warranty of the battery and motor and the configurable options of the bikes. I live in the Bay area and chose to drive down and pick up the bikes. They were extremely accommodating and made the process very easy. I am very pleased with my purchase and would highly recommend Electric Bike Company to everyone.

Visit to Newport sales off was friendly and informative. Product quality, particularly welds, looked excellent. My wife and I took small test rides in parking lot area. We bought two bike with customization after sales person went over all the options. We are very satisfied.

EBC makes a great product. Well built and well engineered. They have great customer service and are willing to go above and beyond. My wife and I have the Model E bikes and we absolutely love riding around town, handling errands, and enjoying keeping the vehicles parked during a majority of the spring, summer, and fall. If you're considering an e-bike purchase, would definitely recommend to anyone to look into the various models from EBC. They will take care of you at purchase and more importantly, down the road.

Still trying to figure out how to turn on/off the lights. Better instructions might have helped. Otherwise, we are loving the bikes.

Love that the bikes are US made. Everyone I have spoken and interacted with have been very knowledgeable and helpful! I love my model Y.

They sold me a used bike, said it was new, they did not deliver some of the extras I bought, they did not include some of part I bought for the bike and said they are working on it. I emailed them and no response on when repairs can be done the bike developed a awful just a terrible squeak after about 100 miles, you can hear from blocks away, dogs run from it. I eamiled them about this and again no answer. Bike is really cheep, NOT WORTH the inflated cost of $5800, more like a $800.

Easy ordering, timely shipping, great bikes! My only disappointment is the rear brakes on one of the bikes make a grinding noise.

Love my EBC bike so much!! Customer service is amazing Confidence , Maria, Chris, and Mike! Thank you for all your help!

The bikes are great, the customer experience not so much. I love the Model R for it's features, and being able to customize / personalize it. Build time in November was only two weeks. The pick up experience was not fun. The guy going to get our bikes from the back, thought it was more important to stop and chat with friends for about five minutes. We just stood there watching in disbelief. The promise of a free bike rack helped us make the decision to purchase from EBC. However, the "free" bike rack required me to buy $100 worth of adapters to use it. I asked about perhaps paying more for an upgraded rack more compatible to step-through models, but they would not accept my bike rack back since they consider it as "used". (It's made one single trip about 4 miles to my house). Every interaction with these people, I was promised a call back, and they never called me (three times). The motor sometimes has an interesting scrapping sound. When I inquired about it, one of the builders blew it off claiming he was certain it was a rattle the hold-down on the rear rack. This is not possible as the spring is very tight, and the sound comes from the motor, not from the ride. Not what I would call a concerned service experience. Fortunately the sound is random, and not often. In fact, I haven't heard it on my last three rides. Hopefully i won't have any more issues causing me to return to the store and I can just enjoy my new cool ride.

Great company and great products

Bike was constructed to our standards, excellent quality and dependability

Excellent on-line and phone support to configure my bicycle, plus adjusting my bicycle when I picked it up.

Love our custom color E-Bikes. These are very well built and super comfortable to ride. It was nice to have then delivered completely put together. We were riding in 10 minutes

The quality of the craftsmanship is exceptional along with the protective packaging for shipping. The bike was delivered in flawless condition. I am very pleasantly surprised by the ability of the battery to hold its charge. This makes it very convenient to hop onto the bike for a quick short ride. Still holding its original charge since taking delivery a couple of months ago. Please understand your experience may vary depending on your settings and ride frequency. Very pleased with the bike and recommend it highly for those looking for this type of bike.

It was easy to configure and order the bike. I found it really easy to contact customer service about a few questions I had. It is a very well-built and beautiful bike. It has good power, and I feel like I can adjust the pedal resistance to the level I want.

Love the bikes. Customer service is awesome.

I have a little over 2000 miles on my Model R, and I absolutely love it! The hills where I live (Ozark mountains) are no challenge to my explorations. I travel on paved and gravel roads. I did need a new charger in the first year, and EBC sent me a replacement. No further issues, lots of fun!

This company has it all. Well-made bike, affordable price and exceptional customer service. Highly recommend.

Your product is very well built. The bike is very sturdy and the ride is great. We stayed with the standard colors, one white and one red, and they look great. Didn't buy bike for attention but they are certainly noticed when we ride together. Battery life is as advertised. Battery life is very good at lower gears but in higher gears you do use power quickly.

Amazing customer service. The delivery of my bike was amazing