I purchased 2 bikes. The price and the quality of the bike is the best. Great warranty, best around and we looked at several different companies. We received 2 beautiful bikes. Very happy with our purchase and would definitely recommend to our family and friends. The only thing was the shipping price..I live in NJ so it was pretty pricey to ship. Should of tried to get a break on that cost.

Had heard about ur company from Lance at Siesta Key Bike Rental in Siesta Key, Fla. very high and complimentary. When it was time to buy an electric bike, I watched the video of your manufacturing process. That sold me, outstanding process with quality to match

All of my transactions with the company have been great. They took my money and sent me bicycles. However, before I figured out some things on my own, I have at least one email that has not been answered and got some incorrect information when I called about some tire issue. Other than that, I love the bike I bought and probably would buy again

A First Rate Company and eBike!

My wife and I each have a Model S, purchased several years ago and now with over 6,000 miles on each. After one year, the main controller on both bikes needed to be replaced and Electric Bike Company did so at no cost. Since then, after two more years of regular riding, there have been no further issues. We still use the original batteries, which I believe have held up because I charge them regularly during the winter. Battery capacity has diminished slightly, but that is normal. We live in Northeast Pennsylvania and ride on secondary roads with a lot of hills. In this terrain, with the batteries being three years old now, we get about 50 miles per charge. At the Jersey shore, where it's flat, the range is much longer, 75+ miles. The bikes have sufficient power to climb long, steep hills. They are very solidly built, using quality components -- brakes, tires, etc. (Get yourself a set of toe clips, for use with regular shoes/strapless. You'll be glad you did) One consideration I would note to potential buyers - especially older riders - is the weight of the bikes. With battery, they weigh 65 pounds. This provides a solid, steady ride, however if you're going to be loading and unloading them on a car rack, it's do-able but not fun. You'll need a trailer hitch on your car to use a rack such as the Thule platform. In order to load the bikes (assuming you have two) you'll need to remove the front baskets or else you're going to have a devil of a time getting them both on. This becomes tedious if you use the car rack a lot. If this situation is yours, I highly recommend getting the rear travel bag that sits on top of the rack as opposed to the front basket. In general, though, we absolutely love these bikes and recommend them to our friends all the time. I would buy another bike from Electric Bike Company for sure.

Everything went smooth as can be. I'm satisfied.

We were shopping around for electric bikes and heard Electric Bike Company in Huntington Beach had the best customer service and quality. After waisting a lot of time looking at other electric bike companies, we hurried back to the Electric Bike Company due to their customer service and quality of the bikes that they make locally. You might find cheaper bikes out there but you get what you pay for. And at the Electric Bike Company you will get the best quality with the best customer service. My wife and I could not be happier with our bikes that we got to custom build. And our friends that went to the Electric Bike Company all feel strongly the same. This is the "go to" for electric bikes!

The rear tire clearance with the chain causes the tire to rub against the chain, despite being adjusted in a bike shop. The dealer who sells the bikes doesn’t have a competent repair shop.

Great bike, fun to ride and customer service has been prompt and terrific! (I had some dumb / first time e-biker issues that they helped me with immediately!)

The ability to customize your own bike. The helpful people at your store who walked me through the ownership of my first electric bike. The reviews that told me your bikes were nicely priced for what they offered. I really like my new bike; it's comfortable and fun even though it is a lot heavier than I realized. Your website that explains everything a person would want to know before considering buying one along with seeing how your bike would look as you customize it. All in all a very good experience.

Service was amazing the product is well built. I love riding my bike.

Received my order much more quickly than I was expecting.

It’s a great product and bike!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had part shipped to a friend in a different city and it got screwed up because of a po box/ups mix-up. After 2 weeks the part was shipped back to the company. After one phone call by me they researched and found the returned package and resent it to my home address without any additional shipping charges. Great customer service!

I'm so amazed with this company! I found it by searching online for an electric bike. I had already looked at several other eBikes and I didn't quite find what I was looking for. When I came across Electric Bike Co. I started looking at all the different colors and sizes of the bike and I was impressed. I chatted with Jeff G. on the site and helped me to build my ebike from start to finish! I am truly grateful for his expertise. I chose the Model Y. I wanted a bike I didn't have to shift gears and the EBC had what I was looking for. Jeff got me the free anti-theft alarm and the tool kit. The bike arrived in excellent condition via trucking carrier. I had a friend/neighbor to help me unbox my new ebike, to turn and tighten the handlebars. It's ready for a ride! The front basket and the rear rack are great additions. I love having the step through and the wired lights. There's just so many things to love about this bike! I get a lot of compliments on my ebike. I simply refer them to the Jeff G. at the Electric Bike Company.

I am very happy with my bike and good people when I called with questions. I don’t know if this is place to do it but I gotta call with another question to your service people. My right handle break doesn’t function I think may be fluid pump or air not sure. Thanks I’ll call later.

Received my model E in perfect condition. I had a little bit of trouble getting my seat the correct height and wasn't sure if I was tightening the correct clamp, so I called their customer service and they got back to me immediately, helped me through it, and I was able to ride. What an amazing bike--battery was fully charged, rode very smoothly. I love it! Thank you, EBC. I also love the alarm!

Great bikes and great customer service. The number one and two reasons we bought them. No complaints one bit.

Living across country from CA, I couldn't test ride EBC bikes prior to purchasing one. When I was looking online their chat feature consistently popped up where I was able to get questions answered which helped me determine which model would suit my needs. When I decided to purchase the Model R I was able to speak with customer support as I made each customizable selection, getting advice on what was best for me (not their bottom line). It is a company full of people enthusiastic about their great product. The bike is practically ready to ride when it arrives and it is soo much fun!!! I've only had my bike for a few months and have ridden over 600 hundred miles. It makes the commute to work (up hill each direction) enjoyable. I love my new bike!

The bicycles were shipped sooner than expected and were packed very well and arrived undamaged. We really like them and was able to take mine to Oregon with me. They have been operating trouble free and have no complaints about their performance. The only problem has been the wiring that goes into the frame from the handle bars needs to be better protected.