Great guidance from knowledgeable staff for travelling abroad. Only downside, untimely follow up call on an incomplete online application due to more information required. I had already phoned for the information and taken out the policy.

I called up to renew my policy. I didn’t do this sooner as my policy cost had gone up previously and the previous advisor would not budge on the cost as I had mo discounts available. However, when I received a 45%discount on my email recently, I jumped right on this. Chelsey was extremely professional and polite and she ensured all my questions were answered. I would highly recommend Cycle Plan based on my experience with Chelsey. Thank you Alex

good value, gave the cover required

Where to start! I now have a claim that has been on going for over six months with constant issues right from the start. From lack of communication and keeping me informed of what is going on, to being unable to open reports from their specified repairer, having to use my own bike box for transport because theirs was unfit for purpose (was sent a massively oversize cardboard box), bike received back after being away for eight weeks with the wrong size parts on. I made a complaint, which they were quick to respond to but it still took another month to send the bike back to me. It is now back at home but unridable as the specified repairer has not bled the brakes properly and the front mech is not working. Another compliant made. Still ongoing and seemingly no closer to a resolution. Awful service, avoid at all costs.

Very easy to set up the insurance.

From beginning to end, the whole process was very easy and straight forward. Info was clear and site is clear and easy to navigate.

Very helpful customer service via the chat area. Issue sorted immediately.

Really easy to buy my cycle insurance over the phone. I had an online quote but needed some clarification on a couple of points. The sales adviser was knowledgeable and made setting up my insurance simple.

Everything was really straightforward, thank you

A bit slow with policy number but on the whole very good

What I needed

Easy to arrange and cover documents easy to understand and clearly explains terms and what is expected with reference to protection against theft.

Quick to use.

If possible would have given negative stars, my bike was stolen and gave the relevant details to the company. The insurers punched holes in the statement and refused to accept the claim. The judgement was already made and despite having the corrected documents and statement, dragged on for months and the same conclusion. The eagerness shown for taking money in renewal of insurance is opposite to the one for settlement of any claim.

Easy to use. Straight forward.

Very easy to use and set up , insurance cover just what I needed for peace of mind.

Quick and simple - easy to understand

Very straightforward service,quick and easy to set up

Good quote. Quick service.

Fantastic service from the Team at CyclePlan. Detailed knowledge combined with thorough explanation at great bargain and competitive price. Excellent, Abbie and Aimee