I booked an appointment: three days beforehand I was asked to do this review, I think this is an annoying Trust Pilot automated request! The engineer came and diagnosed a new part was needed. Apparently, it is on extended delivery, but I was told, nor kept up to date, until I chased it up.

Arrived at expected time. Took away old dishwasher and replaced with new one with no damage. Checked new one was working before they left.

The service was excellent. I booked and paid for the washing machine the day before it was delivered and fitted!! The old machine was taken away and it was all seamless. The guys who came to fit it where friendly and really knew what they were doing. The experience overall was top class!

Had the appliance we wanted, delivered next day in the time slot promised and most importantly brought it up to the second floor without a grumble.

All very quick and efficient

Appliance Center did what they said they would. That is good for me.

Your staff are nice and fix all problems. Thanks!

Used them 3 times. First two times it was for a tenant, and it worked as a charm - so if you feel lucky, go for it. Third time was for myself. Easy to book online, but never received a phone call. Gave them a call myself and they booked a slot in for the day after. The engineer never turned up. Called them again they day after, they put the phone down. Called them again an hour later, and they told me the engineer refuses to come over because I didn't pay the previous time. Bear in mind that I paid in advance for the call and the new appliance (inclusive of installation). Apparently there was extra work to do for which the engineer wanted an additional payment. Assuming this is true, they have never sent a further invoice, or a request for money, which I would have happily settled. Who's right, who's wrong? Up to you to decide. However, note the unprofessional elements here: 1. they left me hanging a whole afternoon waiting for the engineer. They could have refused when I called the first time, instead of wasting my time. This felt like retaliation for my alleged lack of payment. 2. when asked about a clarification, they told me this is not how business is done, but they didn't chase the payment which I would have made (after confirmation with the tenant).

The company is very efficient and office staff great. However, the onsite Delivery and Installation team tried to charge me an additional £20 cash to take the unit up stairs. Unfriendly and poor customer attitude.

I have used many appliance stores in my time I have not come across one like this they cater to my needs as a landlord very efficient and hassle free experience. Would highly recommend such a trustworthy company. Many thanks Luna

Not the cheapest option - but very speedy service and great communication. Overall very professional

The engineer told me he couldn’t fix the problem as he couldn’t get the machine away from the wall, but when another engineer came the following day, they managed to resolve the problem by cleaning the filter, which didn’t require moving the machine. I felt like the appliance centre engineer didn’t try very much to resolve the problem before leaving (and still charging full fee).

I ordered a washer dryer for my tenants on the first floor of my building and as part of the ordering I requested removal of the old machine which was offered. When the delivery crew arrived they initially refused to do the removal as the old machine had not been disconnected. This stipulation was not clear on the website when making the order and delivery booking. However I disconnected the old machine and the crew removed it. They then left the new machine on the ground floor and left the building without talking to anybody. I phoned customer service who said they would check with the crew and call me back. They called back saying the crew said the machine wouldn’t fit up the stairs in its packaging (it would) and that I told them not to remove the packaging so they left it on the ground floor. Well, as they hadn’t spoken to me or my tenants that couldn’t have happened. They lied. I requested the crew return immediately and deliver the machine. I remove all of the packaging except for the polystyrene tray under the machine. They arrived forty minutes later and brought the machine upstairs to the first floor flat. They then left and one of the crew took the polystyrene tray from the ground floor hallway. He dropped it as soon as he had closed the front door to the building. I went outside to ask why had just dropped it and not either put it in the bin which is in the front of the garden, or taken it with him. He pretended not to understand and just walked away. This is the worst delivery service I have ever had in my 25 years of living in London. Most unprofessional, dishonest and quite frankly lazy delivery men. I normally tip delivery crews, they missed out. I won’t be using Appliance Centre again nor can I recommend them to anybody.

After 2 months. My part is still not available. The customer service is very unhelpful and they never call you back. If I could give minus stars I would. Do not use this company. They are rubbish

Such a fast service replacing our defunct washing machine the next day.

great service

The two gentlemen that came to remove and install my washing machine were great. Even drilling new holes into the integrated cupboard doors. Quick and efficient

Great price for both product and fitting. Booked next day delivery and they arrived in the window, no issues fitting, took old appliance away. Will definitely use again.

Booked a repair but unfortunately old machine was terminal. Equivalent replacement was quickly suggested, delivered and installed with the minimum of fuss.

Never heard of this company but really needed a new machine and delivered quickly .. I ordered on Sunday and machine came next day !!! Monday was installed and old one taken away the there was a little spillage and he even cleaned it up for me :) so far VERY HAPPY polite respectful staff thank you