Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Chris Radmann
United Kingdom | 29 December 2023

Quick, easy to use site - and good value.

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Colin Logan
United Kingdom | 28 December 2023

Very easy to understand and to fill out

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Gabriella
United Kingdom | 28 December 2023

Really nice and helpful customer experience. Makes a big difference

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Sandy Gingell
United Kingdom | 23 December 2023

I have just registered my pet

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Hayley W
United Kingdom | 21 December 2023

I've been a customer for many years with both my cats. Sadly in October we lost one of our cats to cancer. Around 18 months before I had to make a claim for about £1,800 for the other cat who suffered a bladder obstruction. The claim was dealt with promptly and without issue. I had hoped for the same this time round. It was very frustrating that the same query kept being raised by them due to an error in the date of birth for our cat within the vet records. Asking once I could understand, but to keep asking as if we had never answered was unnecessary and led to an increased wait time. The claim has now be settled in full. I do however want to add that I think its very disgusting that if a pet dies during the policy year they deduct the remainder of the premium from the claim proceeds prior to refund. I appreciate their terms state they will do this, but I think its a greedy and disgusting practice. Most insurers refund the unused premiums. I don't understand why they feel it fair or reasonable to do this.

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Sanda Ionescu
United Kingdom | 20 December 2023

Very easy to compare the different options and to register

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Alison Ashley
United Kingdom | 19 December 2023

Helpful advice and efficient

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Tracy Leigh
United Kingdom | 19 December 2023

Very simple site to use, very satisfied with the prise to 👍

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Pat A,
United Kingdom | 16 December 2023

EXTREMELY EASY TO SET UP. TOOK UNDER ONE MINUTE.

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Valerie Quigley
United Kingdom | 10 December 2023

Best quote with great cover.

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shooey Collins
United Kingdom | 10 December 2023

Zero stars if I could. I’ve use this company for sometime for all my animals. After one of my dogs needed some dental working doing I asked healthy for some assistance to pay the vet bill. Apparently they don’t pay out for dental work. They are quick enough to take your money but don’t like to pay out when it is needed. I am so disappointed in this company. I’ve cancelled my pet insurance now and am going to go elsewhere

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Julie
United Kingdom | 07 December 2023

Great customer service thank you

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Sonia
United Kingdom | 02 December 2023

I have had insurance for my last cat thought you , and never had any issues

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Michael A
United Kingdom | 01 December 2023

Competitive quote and good cover. Called for more information and call was answered by a person! Unusual these days not to have to interface with a machine!

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Stephen
United Kingdom | 30 November 2023

Tried this site, problems are, putting in what I paid for my dog, apparently it doesn't recognise the amount I put in, tried different versions of amount, no good!, so gave up!

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KAREN BURNETT
United Kingdom | 30 November 2023

Very easy to negotiate the website. And good value for money

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David
United Kingdom | 28 November 2023

The price was excellent and was easy to get a quote. This is my first time with this company.

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Paulius ševčenko
United Kingdom | 28 November 2023

So my mom just been ripped off with 47£ for pet insurance from this company when she doesn't even have have any pets! Disgusting!!!

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Kenny
United Kingdom | 24 November 2023

This company set up a direct debit with all my details for a dog I don’t have. How did they do this ??? Without my knowledge or consent I after ringing them & listening to their recorded messages I eventually spoke to a human ( after much hard navigational skills ) who huffed & bluffed so that I went ballasting at him untill a lot of bull later at my insistence I got a call back from one of their managers ( I don’t think she was ) It was explained that I’d possibly been scammmed by a comparison site if I hadn’t set up all the details myself & then changed my mind and so i insisted they delete any pending or future incidents and confirm this in writing. They promised & yet im still waiting. I rang again & was informed they had posted said confirmation. I don’t believe they did. Avoid this company If you are a customer take your business elsewhere and sorry but if you don’t & you have a problem … I did warn you they were awful

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R Partin
United Kingdom | 19 November 2023

Very reasonable, multi Tatte policy. Covers everything I need it to

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