Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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ADELE
United Kingdom | 07 February 2025

Everything was really simple, I got my cats insurance sorted very easily.

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Julie G
United Kingdom | 06 February 2025

Very competitive quote, easy to use when applying for quote.

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Dawn
United Kingdom | 05 February 2025

Easy process and clear information provided. Took minutes to purchase.

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Esther Barnes
United Kingdom | 05 February 2025

Brilliant communication and service

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PETER HODGSON
United Kingdom | 05 February 2025

Great value for year of cover

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Karen Gearing
United Kingdom | 05 February 2025

Very helpful service from Claire

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BULLOCK
United Kingdom | 04 February 2025

Excellent advice given by person spoken to

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Roger Edwards
United Kingdom | 03 February 2025

Really good prices and range of covers. Easy to purchase my chosen cover on line and fast confirmation.

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Mr. Robert
United Kingdom | 03 February 2025

Very reasonable quote, I have insured with them for the last two years but been advised to reinsure online as they cannot discount on the phone. Very friendly on the phone. Hopefully I never need their services!

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Elaine Cadogan
United Kingdom | 03 February 2025

Caitlin was helpful, cheerful, knowledgeable and solved my query quickly and efficiently. Thank you

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MR MICHAEL
United Kingdom | 03 February 2025

Smooth renewal process

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Georgina Golding
United Kingdom | 03 February 2025

I found the assistant very helpful, polite and didn’t rush me. Answered all my questions clearly. I was happy to purchase the insurance. Thank you.

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Sandra
South Africa | 03 February 2025

Easy to register

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Lisa from
United Kingdom | 02 February 2025

Really easy to do online and a good price for the cover.

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Jackie
United Kingdom | 01 February 2025

Easy to contact by phone, query dealt with quickly and efficiently.

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Lena Silva
United Kingdom | 01 February 2025

Facil to seguir e applicar

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Carolyn McConnell
United Kingdom | 31 January 2025

The lady on the telephone

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Miss Glassnerova
United Kingdom | 30 January 2025

I only just signed up, but seems to be good value for money and priceless for peace of mind knowing we're covered shouldn't be needed.

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Ms Victoria
United Kingdom | 29 January 2025

Charlie was a lovely girl who explained the different policies very clearly

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Gina
United Kingdom | 29 January 2025

I’d like to know if anyone has ever given a good rating that has had to make a claim?! Been with them for 6 years and always been easy to BUY or RENEW insurance. However, making a claim? That’s a difference story. I currently have a £6700+ vet bill I paid at the beginning of December. Immediately made the claim via my vets. And only on 15th of this month (January) have I even had confirmation that they have received my claim and that it usually takes 4 weeks. BUT they are dealing with the large volume of claims, therefore it may take longer. I’m so concerned exactly how long it will take and being out of pocket for so long. I thought the whole point of insurance was because it isn’t money you have lying around and to assist when your pet needs veterinary care? I’m baffled and I’ll be choosing more wisely if I ever get another dog, but sadly I’m stuck with them now.

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