Wonderful experience with fnp.ae! I ordered a cake for my sister’s birthday. It was delivered on time and very delicious.

Ordered a gift for my friend. It was delivered on time. Quite a good service

The best flower delivery company in Dubai.

Super quick delivery, ordered the same day. Looked just like the pictures! Thanks a lot!

What I order was completely different that what we received I order before from the app and I tried to give chance but inshallah this will be last time to order from this place so bad arrangement Never ever I will repeat that bad experience

DONT order from this side. I ordered a cake and paid extra fee for delivery and they didn’t deliver on time. Now they wanna deliver until 2:30 midnight. What a scam. What a bad service. Not refund because they made already the cake. But unfortunately send it to wrong adress. Now they wanna give me a 15% discount. Like really ? The birthday suprise should be on midnight and not hours later. Save your nerves and order from somewhere else.

Don't do it... I asked to speak to a manager almost 20 hours ago, but no one responded. I spoke to these people over a two-day time period about a cake that was supposed to be delivered between 8 and 12 on the 18th of June. I honestly spoke to 10 people about a simple cake they overcharged me for and did not get it correct, but the wildest part was the cake arrived a 9 PM on Father's Day after we had people over, and the cake was supposed to be delivered between 8 and 12 noon. I found out a 2 pm that the cake was not coming at 12 noon, and they supposedly put it on the truck to be delivered from 3 until 8 pm ( So I'm Pisses) because it was supposed to be a surprise. At 6 pm, my daughter calls and asks my Husband, " How did he like his Father's Day cake" and my husband replies, "What cake". I call again and they said it was on the truck and it will be there. (Freaking liers) At 7:30 pm, I call them and ask them to call the driver to see how far away he was, and he says my cake is not on the truck. WTH... This guy tells him to go and get it and bring it to me ASAP because he tries to tell me the cake will arrive at 11 pm that night. I told them No, it will not. It needs to be here as soon as humanly possible. By 8:30 pm, I told them to cancel my order and refund my money due to incompetent people. I am still today at 12 noon waiting for a call and an apology from this establishment, but I have yet to receive it. I will keep calling until I speak to someone. I feel hurt, upset, and just pissed by how this cake company has treated me, and Honestly, I will never use them again.

Literally scammed me. No delivery and they keep ignoring my emails and calls. All their contact numbers are closed and probably fake. Avoid ordering from them.

Absolutely their services have gone down to the basement..to an extent that they r now cheating customers. They accepted my order, took the money, I even paid for special time delivery they charged heavily to me for that..took the money for customised product..all this 1 week before the occasion then shamelessly did not deliver the item on the day of occasion. When I asked they said sorry item was not available. On top of this the customer care asks me.Do you need refund for this? Probably team gas changed or they r going in losses and hence they have now started cheating business. Be aware. Do not order anything from fnp anymore. I am raising an official complain against them in dubai consumer portal. Hope government fines them heavily for cheating

Bad service late delivery my kids weee devastated they wanted to surprise their mom before they go to school - I specifically asked and paid to be delivered before 7 - and I phoned them told them make sure it is between 6 and 7 - paid extra - yet it came 7:02 after bus took the kids . Very bad experience

I was so much disappointed with service received. I wanted to surprise by friend who got newborn baby and wanted to send her flowers, first thing confused me, that customer service refused to send me photo of the actual product I have ordered and suggested me to ask my friend to send me the photo once she receive it. Was sound super unprofessional, I basicaly bought something from the photo only. Then I selected the time for delivery from 7-11pm, however the flowers didn't reached my friend, the delivery man came and call her with repeating word "grossery" , "grossery" and my friend answered that she didn't order anything. The delivery man didn't speak any english, and instead of calling me to inform that my gift can't be deliver they just cancel it with email that receiver didn't respond which was a lie!

I ordered a cake with card at 10 am from (delivery in 60 minutes section) And to complete the order i must to choose from two choices morning or night so i put 6-17 They received the cake at 17:45 and without any card

Very bad experience with FNP ae. Delivery boy was very rude. Also they didn't wrote anything on cake even though the message was given. And also Message note was not same as we written.

Order number - 1876578 I had a midnight delivery on 7th march between 23-23:59hrs. the team didn’t even call me and did not deliver my item I had to call their contact centre many times to talk to one agent and they told me the operations team will give me a call.. after 12.30 I got a call from Mr. Nadeem who told me the item can be delivered within one hr or tomorrow morning and telling me that I will get a refund of my delivery charges.. I’m suppose to get my delivery charges first a fall the team ruined my surprise which I was planning for my husband.. and I told him to send me the item between 6-7am as my husband will be leaving to Abu Dhabi again he is calling me and telling me can’t deliver in the morning and only before 5pm he can deliver.. I told him to deliver it then within one hour as he said initially, again he is calling me and telling my driver is not available and can deliver only 2mrw before 5pm.. So sorry to say you need to inform your team members to be little more professional and do not cheat customers like this totally ruined the plan and not trying to rectify it properly. This should be your top priority and not at all bothered about someone’s emotions and telling me if you want to collect it to go to his store.. I will be posting my experience with fnp in all the social media platforms which Mr Nadeem told me he doesn’t care about it and he told me I have all the rights to talk about consumer rights.. thanks for the wonderful service and ruining my surprise and our beautiful day. I have a small kid and in the middle of the night I’m coordinating with ur team and without no consideration people are just giving excuse if you are continuing your service like this don’t think how longer we can see fnp in this competitive world where they don’t value their customers.. I have put a feedback in fnp site and Mr nadeem told me his manager will give a call back still now there is no response from any of them and the item is not delivered yet, I'm trying to call their contact centre waiting for hours and no one is picking up the call. If they are so buy why they are promoting this midnight delivery services and one hour delivery services. How unprofessional never ever recommend FNP to anyone.

I wish I had read these reviews prior to ‘hoping’ to surprise my sister on her birthday with this company. Placed the order, when it arrived it came with some other random persons name on the cake board written in red jelly. Looked so cheap and wasn’t even my sisters name. Then they have the card which was still in cellophane but had a separate card with the message all grammatically wrong and a blank white cardboard. Contacted them from the UK via WhatsApp and they haven’t resolved the issue. Won’t rectify or send complimentary flowers which they keep saying they will nor do they respond. When they do, they pretend like they are talking to a new customer. Refund they won’t even hear of. So I will be disputing with my card provider. As service was dire. Update: the company did try to make it right and delivered complimentary flowers to my sister. I suppose it all could have been avoided but we are all human and mistakes happen.

The cake didn't look at all like on their homepage. The message was written carelessly on the cardboard instead on top of the cake. I picked it up the warehouse. Instead of having it wrapped so no dust would go inside it was just loosely closed.

It's really a pathetic service I ever seen. This is the first time I ordered in FNP and will be the last order as well.. If you guys are not able to deliver the gifts on time, please do not accept order. I had ordered a week back, but still you have not ordered and even you guys never tried to inform the delay. You spoiled my Valentine's day. Shame on you guys Definately I'll not recommend you for anyone.

The flowers and presentation are great. However I took away 3 stars due to your delivery services being way behind your competitors. Half the occasion was ruined due to bad delivery timing. It feels like this company is not capable of handling global occasions. (I am in Dubai and paid extra for Express delivery and still faced a bad delivery experience) Until then I am taking my future business elsewhere.

Never expect they would deliver on time. Ruin your surprise with FNP, my order was supposed to be delivered from 5pm - 11pm . They delivered at 12:23 am . Tried them 3 times always the same

Worst service!!! Don’t recommend to anyone, they confirmed that my order will be arrived before 5 pm, right now it’s 8 pm and I’m still waiting. I had a plan to attend an event by this time, but I’m just sitting and waiting for them to arrive! Ridiculous!!! Moreover, they have increased the delivery charge, looks only for the Valentine’s Day, which doesn’t make sense if they can’t even deliver on time!!! Disaster, don’t order from them !!!