Flowers delivered for my friends birthday were starting to wilt The wood on the stand was rotted and didn’t stand straight. Whole stand leaning to one side The balloons had no air in them Very embarrassing

I have deleted the app as Few times the gift wasn’t delivered or delivered with. Missing items terrible service

Worst Service EVer and even there customer service is as worst...Dont ever buy from this useless company who dosent know how to treat the customer

order just if you want to waste your money and spoil your special day.. or any day fnp customer service can make it miserable.. quality is not even cheap or poor.. there is no difference fnp and another scam company! the system is based on taking your money and giving you a hard time.

Terrible experience, they charge a lot, and when I check the parcel it was Cheap quilty. you should close this business pathetic Customer service. Just a waste of Money, Will not order from this company. Return my money I won't recommend ordering anything from this website

If there option of zero star I will do it Terrible experience and the worst service ever they don't deliver the order on the requested date! Do not waste your money

Very bad They haven’t returned my money yet despite their promise to do it 24 hrs Even today 01/05/2024 no money is returned Plz spread the message across about this company , so we can stop getting cheated further I am now seeking remedies to address this with government agencies who will certainly make sure this company can’t cheat people like this any more

If there is zero I will give it to them. The worst service ever The make everything to make you submit the order and pay the money Then they will not deliver the order on the requested date And, off course they are not giving the money back It’s a spam Do not waste your money

Disappointing experience. Ordered flowers, but received a bouquet that looked sad and wilted. Even after reaching out to express my dissatisfaction, all I got was a half-hearted apology with no real effort to make things right. Save your money and avoid this site at all costs. Would not recommend to anyone.

Order #2640745: I received a completely different cake from what I ordered for my daughter. I wish I could give zero stars. It came too late. No apology. Two years ago, the delivery driver ruined the cake. Unfortunately, I made the mistake of ordering again. Beware all parents they are experts in ruining your kids' birthdays

Absolutely disappointed with FNP. I used to be a satisfied customer, but their recent service through CostumeR Service has been a nightmare. After receiving flowers that looked nothing like what was advertised – tiny instead of the promised large blooms – I reached out for a resolution. However, the customer service was utterly inadequate, unable to offer any solution. It feels like dealing with amateurs who lack basic understanding of how to provide proper customer service. Avoid FNP at all costs – they're a disgrace.

I did not fully expect them to be this bad and do not care at all about customers' opinions or their satisfaction!!!! You pay a lot of money to make someone you care about happy, and then you find bad customer service. They do not understand anything about what it means to win a customer and gain his satisfaction..... I bought a gift from them for my mother, and I did not like it at all when it arrived. I tried to reach them more than once, and they do not respond to emails. I sent messages to them by phone and they finally responded by saying, “No, I cannot return it, and I cannot get my money back.” I told them repeatedly that I did not like it and it was not worth its price. I bought something for 250 dirhams, and its value is barely worth 30 dirhams!!! I tell them I want to return it. They say no. I say no. If they send another one, they say no. If this is fraud and theft and I don’t like it. They say sorry but we will not do anything. Extreme lack of interest in the customer and his opinion. I do not advise anyone to buy from them at all.

Terrible experience, i won't recommend ordering anything from fnp You pay extra for expedited delivery and you follow-up multiple times and order gets delayed by several hours Not only this, i have tried them couple of years back and they delivered wrong items and ironically the items ordered were more expensive than the items delivered Avoid !!

I am deeply disappointed with Fnp.ae for failing to deliver my order on a special occasion. Despite promising a Red Velvet Photo Cake and 2 Layer Lucky Bamboo for my brother-in-law's birthday, they abruptly informed me they couldn't deliver today, ruining the surprise. This lack of reliability and poor customer service is unacceptable. I expected better from a reputable company. #FnpAeFail #UnreliableService #BirthdayRuined #CustomerDisappointment #FnpAeReview

They absolutely can't handle the delivery! I ordered flowers 4 times and all 4 times I had to chase them to get the flowers delivered. They charged Express Delivery and did not deliver on time. I spent all day on the phone to get the order out...and it arrived at night. Don't order from them.... never. Totally Not recommended!

If you are unable to complete your work, please do not spam our phone with your promotion. bogus promotion and spoil our event They cancel my order on the day of my event.

I ordered 12 roses and chocolates ,for delivery on 14th Feb . They did deliver the flowers.But instead of 12 roses there was only 11 and no chocolates . I emailed them about it. They eventually messaged black,apologising ,saying they had run short of the chocolates I ordered .but they will send a replacement and give me a 15% off voucher for the next order . I agreed .4days later. Nothing has been delivered ,and no communication at all. Trust me,stay well away from this company. They will disappoint and spoil your special surprise and day . Obviously all of these glowing 5 star reviews are fake .being very disappointed is a under statement !!

The flower were delay for 2 days. They ruin the valentines celebration. Not even fresh anymore.

Terrible expieriance, didn’t deliver, didn’t respond to follow ups and then said they could deliver two days after the date despite charging express delivery. Amazing how many five star reviews on here from people with only 1 review! Thier tag line of “we deliver on time every time” clearly is an aspiration rather than a culture!

Unbelievable bad service One word, it is a scam They got paid firbthe item price + express delivery fee Item never came They don't answer emails Phones not working The worst experience ever When someone orders a gift for a special occasion and end up not getting it, what else could be said then it's a scam. Shame on them