Although product was delayed, still happy with the outcome. Would recommend ANNKE the product is excellent value for money and works well

Fast professional support Excellent service

Very helpful kind got my Dvr up and working we need more people like this in this world there instructions are very easy to follow and do Thank you so much Michael Moyes Baker City Oregon USA

Customer service is very bad in terms of email and live chat. It is really difficult to return the product because they do not respond to you. just automatic reply. I placed 3 different orders and I want to return one of them, but no one answers. A company that claims to be such a high-quality and large company does not have an easy return option. disappointing for me

quick response

Except for weekends (everyone needs a break) I never failed to receive an answer within 24 hours. Well done Annke.

Had an issue with accessing the CCTV DVR, Annke support tried to help via email but needed a remote connection in order to resolve the issue. This was done very quickly and everything is back up and running.

very professional!

A support employee contacted me within 24 hours. He answered all our questions in a detailed, friendly and quick manner. From the return of a system that we couldn't use to the reordering of a suitable one and the refund of the difference. All contact was always with just one member of staff and the conversation was fully documented. Simply exemplary.

Tech support was very helpful, knowledgeable and patient.

The agent showed true grit at resolving my problem

I purchased a video doorbell. There was a slight problem Doorbell not charging, but within no time I received a new video doorbell and now it is working perfectly. The service I received from ANNKE was first class.

Very disapointed with annke 5mp wifi camera if you don't login from mobile for few days this camera goes offline what's the point of having a camera that goes off line after few days annke need to update these cameras to run all the time.i have the camera fitted in spain and have it wired direct to the modem.I'm in England now I will rip that camera and put hikvision something that is reliable not junk like annke

Great support!

This the most worst camera I ever come across , and the support is pathetic . Nearly impossible to activate and getting it to work. I suggest, don’t even think to consider buying, it’s just waste your money and time

Pretty good customer experience. I had an issue with a NVR and camera that got water in it. The CS Team sent me a new one of each and walked me through the steps required to pair my old cameras with the new NVR (they were password proteced differently and neded an update file installed on each of the cameras, not straight forward). Overall it did take a month of faffing about, the CS team took some time between messages which dragged it out and I had to repeat many things as I presume I got a different agent each time I interacted, even though they were all called either Libby in CS or Alex in tech. In the end I got the replacements I needed and the support to set it up, it's not apple or amazon level service but it works.

Annke offers one of the best support that I experience over years. Special thanks to Alex, who assisted me over years - always with very quick and professional solutions - in a very kind way!

Prompt and quick response

Had a broken power adaptor delivered got in touch with customer support had a new one sent within a week problem sorted great service thank you

The camera I purchased was advertised as being compatible with Alexa, it isn’t. Instead of stating this, you are able to add the feature on Alexa. Then it asks you to log in to your Annke account to link it. This doesn’t work. Instead of telling you it isn’t supported, they gaslight you into thinking it’s a problem on your part by saying either “invalid username” or “incorrect password”. The live view option in any browser is no longer supported and they don’t intend on updating it to resolve this issue. Their live chat/help isn’t monitored by any staff, so you are sat waiting in a queue for no reason until it ultimately times out and disconnects. Their phone helpline only rings a few times before it hangs up on you. I had to ring several times over a couple of days before anybody answered. I was then advised to try the live chat. I told them I had tried that already but was assured if I followed the link they were going to send me, that somebody would pick up the live chat. They didn’t. I eventually got though to somebody by email, they suggested that I upgrade to a more expensive model and that I would also be responsible for the return postage. Avoid this company, save yourself the hassle.