After several attempt, a remote controled session were required ; support (Amy) processed the fixing very quickly and efficiently.

Great products high quality, The customer service is one of the best I have seen in a long time, Special Thank you to Kyle from live support solved my issue with my annke vision camera really fast. (:

Response to my technical support question was timely and provided information that resolved my issue with a configuration setting change.

We had an incorrect power cord. In just under a day, we were in contact with a service representative and the correct part was on its way. Speedy service and easy to work with.

The attention was satisfactory and the solution was favorable. thanks for your help

Shocking unhelpful customer service, brought CCTV system in march 2023 from Amazon, system stopped working in October 23 contacted the support, system now keeps cutting off even though the notifications are still coming through, they have told us to try a new power lead but the system is connected or we would not get the notifications to the app, they have also told us to remove the hard drive, if you start messing with the insides this usually null and voids any warranty, diabolical service

I had a relatively inexpensive camera $140 that had a fault after about 2-3 months I thought I'd be fobbed off with poor support and difficulties returning but instead I got great support with simple instructions for proof of issue with free return shipping and replacement

My experience was great due to the fact that it took no less than one day to get an answer to my problems. No charge for the solution to my mistake of forgetting my password. Thank you for an amazing service!

Bought a new/used camera from an online auction & the password had been changed which wouldn’t allow me to use it as required. Contacted Annke support & followed their clear instructions on how to obtain a file from the camera and get it reset. Very quick response and issue resolved quickly.

Excellent support with clear instructions. Very responsive. Thanks!

Annke Customer service offer an exceptional service. Quick to respond, quick with answers, very polite. This is why I bought their equipment, I wanted cctv with good back up- just in case. They have not disappointed on each occasion we have had to contact them.

Very rapid answer from the Annke support. The naswer is accurate, adressing the point and providing ways to solve it. I am very satisfied.

I needed urgent assistance to obtain a code for my CCTV the day before leaving to go on holiday. I couldn't believe the quick responses from ANNKE which allowed me to have peace of mind whilst away from from my home.

Alex was excellent

A knowledgeable customer service agent, problem solved in a second

The NC800 cameras are outstanding, but they have been out of stock for quite a while. Unfortunately, I had to transition from Annke cameras to another brand have similar specifications.

Purchase of an NVR H500 - 8 channels and with 4 wired cameras. Excellent customer service, I have never seen the same, helpful, courteous, understanding, Handling my problem efficiently, quickly, and meeting my needs. A round of applause to the whole team.

Clear instructions

Great communication and very knowledgeable support team. I forgot my password for my security system and they get me back on track in no time. Grateful for the team!!

Fast and good service support!