Placed an order on 29th March, heard nothing for a week or two then was told they have packing problems and the order would not be dispatched for a week. I cancelled asking for a full refund. sent several follow up emails - heard nothing, complete silence. my last email threatened legal action - nothing. Now written to their Registered Office before I take proceeding informing them my £49.98 refund would cost them £284.98 approx after Court and Legal fees. Will they respond - I am not holding my breath Update. Following my threatening them with Legal action and writing to one of the Directors they now say my order is "Out of Stock" and are refunding me. Not only are they Rubbish they are also Liars.

I have purchased from them before and received good service however I ordered on the 8th March and not received goods and I have emailed them many times and received sorry we have problems and I have asked for refund and receive an email will dispatch next week and of course they don’t a terrible company won’t be in business very long don’t order anything from them I’m reporting them to the general pharmaceutical council as they need stringing off.

Ordered from these a few times before no issues last order in February never arrived, means of contact are limited and wait times for a reply are poor and badly written. Still no delivery and ended up having to claim money back through bank due to them stopping replying when I asked for the refund they had previously offered. On checking this has happened to lots of people since December so please be careful!

Ordered on 28th January, received order confirmation and nothing (today is 24th April).

Think of the worst review you have ever read and then multiply it by 10! You may then be getting closer to the contempt in which I rate this company. They are a company to be avoided at all cost! I ordered a product in March with a 3-5 deliver date. Having not received the delivery by early April, I emailed only to be sent a load of clap-trap about new computer system not fully operational! I note from other reviews that they have been using this excuse for some time. I emailed on a further 3 occasions and have neither received the product or any further correspondence. They are a company to be avoided at all cost! There are many words I could use to describe these people but suffice it to say that they are appalling in their administration, disgraceful in their communication and have no idea of customer service whatsoever. They are a company to be avoided at all cost!

AVOID THIS COMPANY. Ordered over a month ago - I have not recieved the items. I have tried to request a refund but have not recieved replies to my emails. The phone number listed also doesn't recieve calls. They have stolen my money amd no doubt countless others.

BeEN waiting weeks same old message order process but now no reply so l am reporting this company as a scam on media no order no refund

I typically don't leave reviews, but my experience with AYP Healthcare has prompted me to share. I made a purchase on February 26th, 2024, with an estimated delivery time of 2-5 days. However, after several weeks passed without any updates, I attempted to reach out to them multiple times, but received no response. Finally, on April 24th, 2024, a staggering 58 days later, they contacted me to inform that my order had been canceled, promising a refund. What's particularly disappointing is the complete lack of acknowledgment or explanation for the extensive delay. My advice: steer well clear of AYP at all costs

I'm fuming. This is the worst website I've ever used. Do not order anything from these people. I placed an order on the 28th of Feb. I've still not received my order (today is the 24th April). I've asked them to process a refund, and they just ignore your request and say your order is being dispatched in 'x' number of days, but nothing is ever delivered. Its a disgraceful service, and until I receive my order or a refund, I'll assume its a scam website. AVOID, AVOID, AVOID.

ordered eye gel about 12 weeks ago. Initially delay blamed on robotics problem. Since then, no response to my e-mails.

Order placed on 26th Feb has not been dispatched, got one responce blaming robotic systems, asked for refund twice no response. Not even sure they are still trading.

Ordered on the 15th April , still waiting on the 23rd April I sent a message and got no reply , the website says the order is still processing !! , poor service as no response from my query 🤨

THIS IS A SCAM COMPANY- PLEASE CHECK THE OTHER TRUST PILOT. THIS HAS FAKE REVIEWS AS A SCAM. THERE IS ANOTHER TRUSTPILOT WITH REAL REVIEWS. THIS COMPANY TAKES MONEY AND DOES NOT DELIVER PRODUCTS AND IS THEN UNCONTACTABLE AVOID !

Ordered a a product on the 18th March and still nothing has arrived, today is the 23rd April. Absolutely useless company. They don't answer emails, they won't answer the phone. My advice to anyone is to buy elsewhere. Think we've said goodbye to £20.

SCAM ALERT: As of today - 23/4/24 I have not received goods ordered on 14/2/24. AYP have sent dubious messages claiming technical issues and well timed‘apologies’ to delay further action by the customer. I have reported my experience to Trading Standards via Citizens Advice online. Easy enough process online and I urge everyone affected to do the same. Fortunately my bank have retrieved my money. This operation needs to be shut down immediately.

I placed an order for Thealoz Duo Gel on 1st March 2024. By 23rd April I still have not received the goods, and despite several requests I have not received a refund either. Messages receive an automated response with apologies and excuses, but no action is taken.

I ordered a product worth just over £30 on 27 February and still haven't received it as of 23 April. Having failed to respond to a first chasing email the company sent a standard message saying they were having problems with the installation of a new "robotic arm" but I would get the item shortly. That's getting on for a month ago now, since when I have heard nothing. It's not good enough.

Do not buy from these guys. Whether they are a legitimate business or not I can’t say, but from my experience they are definitely liars. Promised and promised to deliver. Even blaming “new robotic picking solution in their warehouse “.. utter BS (have you seen the pictures of their warehouse? It looks like it’s from the 1930s). So unfortunately it seems to be another company leeching off of our NHS and us the British people, not actually investing, not providing the service they promise but still willing to take your money. AVOID!

Fast delivery well priced

Ordered 2 things which came to £25 on 12th april,which has a despatch time of 2-5 days,I'm still waiting now,I should have read the reviews before ordering as this seems to be a continuous issue with this company,so I'll either be waiting weeks on end to see IF it eventually turns up or just wont receive my order at all!I'm so angry as its my money they took instantly & I have nothing to show for it!people need to be made aware of this company.....YOU WILL NOT RECEIVE YOUR ORDER!!!!!