Ordered tablets 3rd April with no delivery. Have sent email but got no response.

Ordered on the 28th March, received an email asking for further information on medication use, since then I've heard nothing nor received anything, despite my order being approved. Completely ignoring my request for an update too. Surely any CMS issues should be sorted by now? If not, let folks know. Ordered from elsewhere a couple of days later as I was in need and it arrived within 48 hours, no problem. AYP need to get a grip. I wish I'd read the reviews before ordering.

They have taken my money and ran. Contacted them numerous times to ask where my order is and if indeed they are posting it, no reply whatsoever. I am now going to have to go to bank to see if they can charge back money I have paid for goods not received. I would in no way or form recommend this company to anyone.

Placed an order on the 3rd of April. Two weeks later still waiting for it. The order says it’s still processing. I have sent them an email asking where the order is because I need the items urgently. UPDATE 14/5/24 Downgraded from 3 to 1 star as I am STILL waiting for this product. Absolutely appalling, they’ve had my money for nearly 2 months. I received an email about three weeks ago ago to say there was a delay, but I should have my product by the end of next week. As I said- still waiting.!!

Very happy with everything

Previously received orders just fine however last order has never arrived, initial support request was answered however they have ignored follow up emails.

BEWARE. Potential fraudulence. Do not buy from this company. I placed an order on Feb 24, 2024, and I have still not received the goods I paid for, nor have I received any proactive apology or updates from them, other than a handful of automated emails that do not address my concerns. Initially, after I had reached out to them first (again, I received no reassurances about why the order was not processed after weeks despite my money being taken) they promised I would have the items in 1-2 weeks. This happened twice and clearly was not the case. Now I have sent three emails demanding a refund, and they have ignored all three over the span of several weeks. I try to contact them over chat and they are constantly offline despite the hours being 9am-5pm on weekdays. I truly believe they have scammed me, and now I am reporting them to Trading Standards and looking to pursue legal action.

Fast and efficient service

BEWARE OF THIS COMPANY. they will take your payment but not deliver the goods

I placed an order on 23rd of march I recieved usual email confirming order then got another saying some system had gone down but was up and running again and thought ok fair enough and then got another email saying my order had been cancelled due to me not responding. What was i meant to respond to and also said id get a refund in 2 to 5 days which I've not recieved and its now 16th of April, if this is a real company they should be investigated and punished. Only lost, £6.93 but isn't the point, if they do this to everyone they will doing ok out of ripping people off. Healthcare don't make me laugh, avoid at all costs do not order from these, shame I had to give a star at all.

Order never arrived and despite sending emails, they have not replied... very POOR service. Advise you to shop somewhere else.

I ordered tablets online from ayp healthcare and never got the product. When queried I was told there was a system error and would take 2 weeks to clear the backlog. Left it over 2 weeks, queried again, same response. Asked for a refund and the communication stopped. No refund or product. I’d strongly advise not to order from this company

I ordered my item on 20/03/2024 and still has not been received. I e-mailed them and they advised it will be despatched end of next week due a new system is being installed but the item still not received, requested a full refund, still waiting for their response.

I ordered over 2 weeks ago. Have tried to contact company on many occasions. Been trying today since 10.25am only to receive automated response. “We are offline for a couple of hours and will get back to you”. We are still waiting We were led to believe 2-5 days for delivery. Ordered last Friday in March. Anyone else having trouble please

I placed an order on 31st March -the price was good value and the item was approved by the pharmacist quickly. However, since then there has been nothing. It’s now just over two weeks later and my order hasn’t arrived and I’ve not received any reply on the three occasions that I’ve asked for an update. Will seek a recharge via my credit card and order elsewhere next time!

very disappointed order month ago but didn't get yet. send emails soo many times but didn't receive any response. no refund yet no delivery very very disappointed.

Ordered product 7th March. Didnt arrive. Wrote to them, they gave an excuse then said it would arrive in the next week. Still not arrived end of March. Contacted them again & stated that product not received so requested a refund. No response and no product. Have contacted my credit card company to help get a refund. Will not use again.

Terrible company. I ordered something on 28th march. They said it would take between 2 and 5 days to arrive. It has been 18 days now and still no delivery. I have sent 3 emails to company and had no replies. I have given up on ever getting a refund and feel like I have been ripped off

I ordered some medication but was told that there were issues resulting in a delay. After being fobbed off twice more, not meeting two dispatch dates that they gave and waiting 8 weeks, I have requested a refund. I would not trust this company again. UPDATE: They have not responded to any further emails since asking for a refund and I have had to contact my bank to process a chargeback. The poor customer service is now approaching scam levels.

Ordered in February, items have still not arrived. Received one email four weeks ago to say the goods would be delivered in the next week and they did not. At this point, and having now read the reviews here and on the other Trust Pilot site, I would class this company as thieves and also as a registered pharmacy, they are breaking the General Pharmaceutical Council standards. Have reported to them to Action Fraud - you can do the same by Googling the Action Fraud website.