Do not buy from this company. Order placed 19th March, I contacted customer services on 3rd April as order had not been received. I received a reply to say my order was delivered because the company had "encountered unforeseen technical issues due to the recent installation of a new robotic system". They then promised my order would be sent the following week. I asked for my order to be cancelled and a full refund issued, to which I received no reply. I have emailed again on 18th April to inform the company I will be contacting my bank so that they can issue me with a refund. Very disappointed that a month has passed and I am still yet to received my medication and have had no communication from the company.

Ordered items with a 5 day delivery window. 3 weeks later items haven’t arrived, despite being advised by customer service that they would definitely be sent 10 days ago. Fora company that sells medical supplies this is terrible. Avoid. Update: cancelled my order and still waiting for refund 2 weeks later. Not feeling hopeful.

Ordered Fybogel on 10th February 2024. Still waiting for delivery.

I placed an order for a cream that is instantly available at almost any chemist, I only ordered it with this company for convenience thinking it would come in a couple of days. Here I am waiting for it to be delivered at almost 2 weeks since order. I have just received an email stating it has just shipped. Diabolical service on a simple product and zero communication to my followup email. I would avoid this company and as it is clearly a tinpot organisation working in a high regulated sector…! Be warned ….!

Fast and efficient

I placed an order on the 16th March for medication for my daughter. I have still not received the order. I contacted them and got a generic reply about a back log. It’s been over a month now. I contacted them again and I have heard nothing. So my daughter is without her medication. What a disgrace of a company! Be warned. You also cannot contact them via their phone number. It goes to a voicemail saying that they are no longing accepting phone calls. Terrible customer service. Would never use again.

Ordered weeks ago, had never arrived. Have contacted them several times, but they have not refunded me. Really poor company.

please do not order they do not send your order out or reply to emails terrible company pay a little extra go else where .. wish i did ,, trying to chase my £100 up and getting no where AVOID!!!!!!!!!!!

I wouldn't both ordering from these guys they do not communicate when they have got issues. Happy to take your money but don't produce the goods. You chase and they hide behind an email saying its there new system. However I read on other views where people have had the same excuse a month earlier how long does it take to fix a new system.

AVOID...ordered stuff 3 weeks ago. Not received, they ignore emails.Have contacted my Bank for refund. Again I'd AVOID this company

Accepted my order and took the money very quickly but after a month I'm still waiting for a delivery. And they have stopped responding to my emails. Take my advice and look elsewhere for what you need.

This company has a lot of work to do. Unfortunately my experience is very similar to the other negatives received. I ordered baby wipes in bulk on Feb 28th. Was told in mid March that it would be dispatched within that week, now in April still nothing and no communication since, even after email requests for updates. Appalling customer service, regardless of a failed system, customers should be contacted and at the minimum put at ease regarding their orders.

Very disappointed with the service and the length of time it took to get the medication Would never use them again

Absolutely shocking service ordered on 19/02. Still waiting. Been told 4 different times a new date for delivery. Full of crap waste of money the company is a fraud

took over 1 month for delivery. refused to cancel order. i had to chase this order up as after 2 weeks I hadn't heard anything only to be told there was a problem at the warehouse. they were quite obviously hiding this as there was no mention of delays and they were still taking orders despite not being able to fulfill them. i asked to cancel and refund when told that there would be a delay of "a few weeks" but it was ignored. would have been fine if they were open and transparent but they chose to be deceitful instead.

Put an order in more than one month ago. When I realised after 2 weeks that it hadn’t arrived, I messaged them. They explained there had been a technical error and that my order had now been dispatched. A further 2 weeks down the line and still nothing. I messaged again, to be told that there was a processing error, and again, my order had been dispatched. Here we are, a further 8 days on and still NOTHING. I’ve messaged a few times and not even getting a response now. They have my money AND the product. Outrageous

Placed my order on 24th March and it is now 16th April and still waiting for my items to arrive. I have contacted them twice to query where my order is and their initial response was an obvious lengthy pre-prepared statement claiming to be dealing with a backlog of orders due to failure of a robotic system. After waiting an extra week with still no sign of my order arriving despite their promises, I emailed a second time demanding a full refund and so far absolutely no response whatsoever. Update: 1st May and still no delivery, no refund, no communication. AVOID at all costs. Absolute thieves that need to be shut down. 2nd update: 12th June and still no goods or refund to date. They sent an email early hours of this morning stating another ridiculous excuse regarding delay of refund (another new system apparently)! They asked for either PayPal details or full bank details to do the refund. I would not trust this 'company' with any personal information. I do not believe, for one minute, they would actually issue the refund. They are scammers. I will try to get a charge back through my bank instead. Avoid at all costs!

I ordered an item early April and the product has still not arrived and they are not responding to my requests to look into it. I am now asking my bank to do a payment reversal.

Very good product. Prompt service.

Having used these guys before, I was pretty confident I was going to get what I ordered albeit it slightly longer as my previous order was delayed. I initially placed my order on 11th March and have not received my item. I've emailed on 2 separate occasions and I have received correspondence back again albeit slow saying they have had a new picking system installed and that they are having problems with it. I was promised my order would be dispatched 2 weeks ago. I emailed last week to be told 2-4 working days. I gave them 10 working days before demanding a refund. If I get nothing back from them I'll be claiming this back from the card company. Will not be using this company again