DO NOT SHOP HERE!!!! i recieved an iphone xs max for my autistic daughter and it came EXTREMLY DAMAGED and they are refusing to repair the phone unless i pay when the damage caused was NOT fault of me or my daughter. so now i have a super upset child and i am £260 down with a broken phone. DO NOT SHOP HERE

Quick and easy thanks

Easy simple process to follow with clear instructions from the beginning to end and best price received in a timely manner. Would definitely use this service again thank you!

A great company to deal with. I was provided with a quote and paid exactly that amount, with no haggling. The postage process was also seamless. A superb experience and I’ll definitely used Gecko again.

Fast and give you a fair valuation 👍😊

Excellent, sent the device off, they checked it and I got the full price they quoted and the money was in my bank account the same day, highly recommended

Perfect£££!!!

The phone I handed in was in good condition with a minor scratch. After processing the phone they said there was too many noticeable scratches on the phone - which just simply isn’t true and gave me a new offer much lower than the first. If the phone was scratched then it is likely that it was damaged in transit, in which case they should improve the postage packaging they send. Disappointing.

Despite being quoted for an iPad Pro they sent packaging for a mobile phone. I used the original box to keep it safe with lots of padding. The device was in immaculate (cased all it’s life) condition. They confirmed it had arrived so I waited …The service was slow, they were busy and did not work over weekends and bank holidays.. I have just had a revision from £225 to £6.95 due to the damage.. I feel like a fool for trusting them and will see what damage they mean when it gets returned .. there seem to be customers who despite the revised prices are happy and others who like me just feel conned. I took pics of it as I packed it so let’s just see what has happened. When something looks too good to be true it usually is! I should have just accepted the £150 from Apple .. I read the other reviews, many mirroring my experience exactly.

Had an issue were I didn't include my order details in the package, luckily I kept the postage receipt. They soon matched my order to the parcel and I was sent a quote a day later. Unfortunately didn't get what I wanted but I guess it was a fair price for the issues. A lot more than what other sites were accepting faulty phones for. Would sell again.

Efficiently.

Excellent service, good value placed on our item. No quibbling and money paid quickly. Would recommend them.

Other companies offered a slightly better price but then rated my pristine mobile as 'poor condition' and downgraded that offer. Gecko took a bit longer perhaps but they kept in touch, were true to their word, no haggling or inappropriate downgrading and the full offered price paid into my account the same day the phone was accepted. Can't fault them, will definitely use them again in the future!

Would not shop anywhere else excellent service and I don’t write reviews but felt I had to and the team are so helpful

Was a bit unsure about sending phone but kept informed and had no issues with Gecko...certainly use again

Absolutely the best service ***** from start to finish, excellent communication & very reliable 🎉 will definitely use this company again - PERFECT SERVICE !

Good overall service. Only issue is I was quoted same day for processing or 1 working day at busy times, it was in fact 3 days before my device was processed after receipt.

Fast arrival of return pouch. Quick response once item received and inspected. Super fast payment!

Really good local firm all ready for me to pick up we’ll keep it up

The packaging they sent was for a phone, not for an iPad. Then they emailed to say they’d reduced the offer to £1 as the housing was bent (which it isn’t). Impossible to speak on the phone and the replies on messenger were automated, so that in itself is frustrating. Then when I asked for my iPad to be returned, they returned it without the original box I’d sent it in (which I had to do because their packaging wasn’t sufficient).