Emergency surgery meant we couldn't attend a show we had booked. After contacting ATG we were fully refunded quickly and hassle free

Refund was super fast and accepted straight away

Very good service and well worth the investment. I received my expected refund much sooner than I expected.

I submitted my claim and had my refund paid into my bank account within a few days. The online form was easy to use

Really quick turnaround. Everything processed and refund in my bank account in a matter of days. Very impressive

Quick and efficient service, absolutely no problems getting refunded, very satisfied

Refund was processed very quickly. Chat function was great for answering questions about the banking information required. Because they are a third party, they cannot refund to your method of payment (credit card). Only option given is through a wire transfer to your bank. Still waiting for a letter from bank to explain why $299 refund resulted in only $269. My bank has told me incoming wire transfer is $15 so it is possible outgoing bank charged $15 too. Canada.

That was the long and complicated procedure. Many emails, too much , for my opinion, not necessary proofs and documents for someone, who payed for ticket cancelation. For example, why need the date of ticket purchase , if you see the booking confirmarion, the date and cancelation fees payed.

User friendly application. Timely response and communication. Very satisfied

They tried their best to avoid the refund, had to jump through hoops, service not as it seems when you take the option of protection.

No fuss, excellent turnaround.

Brilliant service took 3 days to get my refund due to a operation I had to have.

Quick and easy to submit a request and refund soon arrived back in account

I firstly made contact via chat and was advised as to what documents I needed to submit as I knew I wasn't ill enough to get a doctor's note. This chat function and the advice I was given was invaluable. I followed the advice given and submitted my evidence along with my claim. I received my refund one week after submitting my claim. Excellent service.

Straight forward process and prompt communication.

The overall experience was uncomplicated and appropriate, thank you.

Excellent service, fast response to emails and refund paid very quickly. Would definitely use again.

"Chat" with representative very helpful. Submission of documentation was easier than expected and notifications of approval and updates were timely.

Very easy. You supply the proof of.incident. I got my refund in 8 days

Easy and quick to apply for refund