Once I sent all my paperwork, the refund was dealt with very quickly. Much appreciated.

No hassle,no quibble speedy and efficient refund process,in fact fi cannot praise these people highly enough

Excellent service and prompt repayment

Best refund in my life in terms of speed. I will always buy refund option from now on. Thanks a lot.

I submitted the evidence as to why I could not attend the theatre, and got a refund without a fuss.

Horrific experience don’t ever use the service.

The refund service was swift. I did have to provide a Doctor's report to prove the reason for non-attendance, but that's fair enough.

Super efficient and quick process

Can’t understand why a VAT receipt was required ? We sent every possible documentation including the confirmation email, obviously dated, and yet the VAT receipt was required as proof of date of purchase . Just seemed a bit of a mission to get the refund

Quick and easy to make a claim which was handled speedily. Good communication

Very poor service - they tried to make every excuse not to pay the refund. My daughter has chickenpox and we couldn’t go to a show, when put forward the claim they emailed three times for different information and even when we provided all those information they claimed it wasn’t enough. I almost gave up on it

Excellent service. I supplied all the required information and the claim went through and was paid within 7 days. Will always use this service when buying theatre tickets. Have recommended it to friends as well.

The site response could be more positive. After the initial claim I wasn’t filled with confidence. The wording left me feeling I wouldn’t get paid out. I was asked for further information a few days later but again. No email confirming it had been received. 3 days later I was paid out. Think overall the process needs to be tailored so that the claimant is left feeling confident. Remember we are already disappointed or even upset that we are missing the concert. A little reassurance would go a long way.

Really poor experience with this company. I have a particular diagnosis and on the day of the event, my symptoms flared and I was somewhat debilitated. I made a claim providing what I considered met the criteria and this was flatly refused with demands for more and more information. I will not be using again.

Excellent service, refund was issued with thoroughness but with easy emailing documents.

The refund process was easy to navigate, full explanation of documents and information required. Payment made in extremely quick time

After a quite serious injury meant that half my party could not attend a much anticipated show, your easy to navigate website, quick response and full refund of their ticket fee made for one less worry.

I was very leery at first as they were asking for banking info (which I realized later was just the same info on a cheque) however the customer service was fantastic. They answered all of my questions promptly and processed my refund quickly. Great service!

Very quick refund process

Ease and speed of dealing with my claim