We purchased ticket insurance, which we ended up using because a member of our party got ill and we couldn't go to the show and we were all so disappointed, and although I was very skeptical about providing a bank account number for reimbursement (the only other way was via PayPal, which I don't have), we were reimbursed without any issues.

Very quick refund with no hassle. Thank you

I had to apply for a ticket refund after my son was unable to attend a theatre performance we had booked. The online form was quick and easy to use. I was kept informed of the progress of my refund, and had the money in my bank less than a week later.

very prompt settlement of claim

I was unable to go to the theatre recently as I was unwell. Fortunately, I had purchased ticket protection when I bought my theatre tickets. My claim was processed and I was refunded quickly and efficiently. Thank you.

All online claim makes it easy and paperless Payout very quick and efficient - settled in full in 2 days No excess charges Uploading supporting docs ok as long as you know what type of file is compatible

We were unable to go to a concert due to illness but I had the tickets insured and got my refund within a few days of submitting the application

Simple and easy to make a claim, after my wife died. Settled quickly too. Thank you

Straight forward

We had to cancel, filled in the forms, returned it to them together with the required proof. Got a reaction within 2 days, that they will return the money.

The service was quick, easy and very efficient. Excellent all round.

The refund was processed very quickly. However the process wasn’t very quick and could have been simpler, surely all my details are already connected to my order number record that I didn’t need to enter it all again. I was also surprised that there were so many conditions to being able to apply. Thankfully we met the criteria due to severe circumstances, but when booking and opting for ticket protection it wasn’t obvious that there was such a strict list of reasons that would be covered.

The procedure is far too complicated. I had to chat with the help line. I had no idea how to convert documents into a pdf file. I have no printer. It cost me £45 to get a doctors certificate so in actual fact I only got a small amount of money back. I had to send my confirmation documents after receiving an access code. Why can you just not accept photos and forwarded e mails of ticket confirmation from the start. So complicated! However once you had received the documents you paid out quickly. I would not use your service if only spending a small amount on tickets. It is honestly not worth the hassle involved.

Took out insurance for the cost of theatre tickets, mainly to cover any disruption on the trains. Due to stormy weather, our train was cancelled, so we couldn’t travel. Train company refunded travel. Very easy to claim a refund for theatre tickets, proof travel cancelled and proof theatre tickets bought. Within 5 days, the refund was paid.

I was apprehensive that my rock-solid claim( caused by a recent storm ) would be rejected for flimsy reasons but I could not have been more wrong. I followed the instructions and, to my delight, had the money in my account just a few days later.

Clear instructions what was required for refund and prompt payment once received

Once I had reduced doctors letter to right megs refund v timely

I was a little concerned at the evidence required to obtain a refund at first. As I had covid, I had a positive covid test and my NHS work ID as evidence I was genuinely poorly. I had my refund within a week direct into my bank. Very promp service. Well worth taking out the cover.

Easy to use, clear instructions & quick service in a very difficult situation for myself 👍🤩

Amazing I had my refund with in 5 days of my requested When I rang to see if i uploaded the hospital letter correctly they said yes and that might I had my refund That good