Thus far a five star experience. Hope (Allica bank team) guided me through the steps to open and verify the account. It's great to receive interest and cashback on a business current account and nothing short of fantastic to have a linked SavingsPot which pays 4.33% interest 🎉. This account is also free of the standard bank charge and costs nothing to operate. I would and will recommend to all who will listen.

Last time I waited for a fortnight for this company to respond to my query. As soon as I posted a trust pilot review - They contacted me twice within few hours. Let's see if they do the same as they have again failed to respond to my query for days now. They just don't care about existing customers or new customers.

I have been very happy with my dealings with this bank. Two requests to customer services were dealt with politely and efficiently. My fixed rate bond plus interest was paid into my bank on the day of maturity. Very easy to communicate through a clear website.

Chris Webster guided us through the whole process and responded almost instantly when we had any questions. It was a relatively painless process to sign up and once in the app is easy to use. No long waits for someone to answer the phone and a personal experience when they do. I would recommend Allica Bank

What a breath of fresh air Allica bank brings to on-line banking. Stress free, no drama, straigh forward, simple banking. Competitive rates and a support team that is an absolute pleasure to engage with, ask-for Megan! 😊

A friendly, quick, professional service. I'd highly recommend Allica Bank for hassle free banking.

DO NOT USE THIS BANK. From day 1 they have been very unhelpful and borderline threatening. Latest issue is I have selected what to do with my Invested money after maturity, pay it into my nominated account. I then go in to check 2 weeks later and it is revered back to, invest into an Allica bank account. This is the second time this has happened. Ive always had the feeling of not being able to trust this bank. I would never use them agaun

Didn’t know this Bank before a friend suggested it to me. From my initial email was followed up immediately by the nicest and efficient customer advisor Hope Laws I could ever ask for. Felt with many high street Banks you should look no further. Account opening as smooth as you could wish for and best of all personal contact. Great and thanks god as I was dreading a painful journey to deposit my own money to obtain an attractive rate. The mobile app is fantastic too but just remember when making a deposit you have to move it to your interest saving account.

Prompt, responsive and helpful service by Dani

Very helpful in setting up an account.... easy painless process.

This is the most professional bank I have dealt with out of all my years in business. The staff are excellent with prompt action.

Non-existent customer service I signed up for a Savings account. Everything went well until I needed to change my nominated account (if this isn't changed then I cannot withdraw the funds). The customer service team are clueless and they will simply ignore any emails that they cannot (or perhaps do not want to) deal with. I made a complaint to Allica about their service provision some 3.5 months ago and they have still not responded, which I think says it all. I would avoid this bank at all costs, there are many other options which provide timely and efficient service and comparable interest rates.

Good service

Louise was so professional and friendly and explained the banks products with in depth expertise. Louise also helped me set up the bank dash board and talked me through how to use the on line platform. A really first class experience and I would recommend you use Louise for Allica Bank!

As a new customer, we were impressed by Allica's flexibility and prompt service on our asset financing deal from start to finish Thanks to Shannon, Dani, Sam and team for your assistance and we look forward to the next deals with you.

The worst bank. Our business bank account has ben inaccessible for 4 weeks! Every time we have called customer services they keep saying that they are having technical issues and cannot send an email confirming this or give us any more information. They have offered no help and will not give us any more information. Do not use this bank.

I found their website easy to use and I had a few questions recently regarding a 95 day product. Paul Foster and Ami were very helpful and came back to me quickly with a great solution to my issues. Great to be able to speak directly with a bank!

Very impressed with Allica Bank and ease with which I was able to set up a new account. Knowledgable staff, a real breath of fresh air and a welcome change after banking with Barclays for almost 30 years

This company has low interest rates

After a stressful experience trying to open and deposit money with another bank through the online process, this was a dream. Very straightforward process and the automatic follow-up communication was much appreciated.