I recently opened a fixed term account. The app is frustrating as it demands stupid levels of security, and you can’t see essential details of your account, such as date of maturity. I wanted to open another fixed term account but this is also not possible on the app and the hoops you have to go through just to get into your account has put me off. I shall use a different bank.

Has anyone had a problem connecting there Allica account to sage 50 accounts, I have been trying since 3rd April, I speak to them daily and all I get is technical support are aware and working on it. When I try to log in a page comes up saying Page Expired The page you are trying to access is no longer available.

Very easy bank to do business banking with. They are a very refreshing change.

Very helpful staff, quick organised service

Lovely staff, user friendly and helpful

Nice to speak with humans whilst opening account. Didn't take too long, just a few days and the mobile app works well too. Great interest rate and cash back too. What's not to like!

Great customer service. Being able to contact an actual human without fighting a chat bot is a rarity these days.

Very disappointing customer communication and certainly not the support that is advertised.

The process from enquiry to opening an account was seemless. Would recommend joining this bank

Answered my question promptly

Great customer service, prompt reply to my query. Very happy.

Interview process was unprofessional I received a notification that I was rejected at the 2nd stage. I was then contacted 4 days later to say they now want to process me onto the 3rd stage due to a miscommunication. I attended the face to face interview and gave a very good one and was told at the end. 'You'll hear from us next week as we are interviewing more candidates.' I then received an early notification I'd been unsuccessful before they'd even interviewed the final candidate. There was no water provided during the interview. And they let me know late on a Friday that I was unsuccessful. Just as I was about to log off and go spend time with my family. There was no apology for the mistake in declining me twice in 1 week in there final response. It was just a generic email which was sent. What's concerning is this doesn't align with their own values 'Being straightforward', 'Integrity' . The lack of compassion and consideration will mean I will be refrained from applying at Allica Bank in future.

Paul and his team are truly exceptional, nothing too much, responsive, and timely- I have several business bank accounts and Paul and the Allica team are head and shoulders above the rest.

Good rates, easy to set up and operate an account.

Francis Purcell service was fantastic. Old fashioned relationship management,

great service

My query was sent and a prompt response resolved my problem and answered by queries

Helpful and polite staff. Explained things clearly in a jargon free manner.

Having spent 30 years in the Banking sector watching the rise of the red tape and computer says no culture I was massively impressed when Gareth Anderson and Matt Ellis outlined the account opening process, estimating approx. 10 days and then delivered with time to spare!! No nonsense adult approach that is a breath of fresh air to a suffocating industry! Take bow!

Awful. See other reviews below. My addition: Website didn't recognise my login or password. the 'one time password' alternative never arrived (yes - I checked spam). Called the helpline which after several automated options put me on hold and was then hung up upon. Happened several times. Dreadful.