Great communication and service from Charlotte Croly for current car collection and new car delivery.

I have leased several cars over the past 15 years and have found that Nationwide Vehicle Contracts are as good as anyone. On this occasion their offering was considerably cheaper than competitors prices and the service that I have received from Charlotte has been excellent. She has answered my questions promptly and I have never had to chase for anything. I would happily recommend Nationwide Vehicle Contracts.

I had an excellent experience with the nationwide vehicle leasing from start to finish. Charlotte was readily available to answer all my questions. I would highly recommend their services.

Application was never completed. Applied on 8th Jan, Received a call to discuss through the application on the 9th Jan. Contacted to say application was being sent to the finance provider on 9th and to wait up to 14 days for a reply, received emails and letters from the finance company to advise the application was in progress. Never heard anything back, until I received an email on 29th Jan to say my order has still not yet been placed and to contact if I wanted to continue with my application, went with another leasing broker. Absolute waste of time.

Charlotte was simply great from start to finish. From enquiring to delivery was 10 days. Great service.

Brilliant service from the team, especially Charlotte C who was patient, helpful and incredibly prompt and efficient in communications. Really took the sting out of what can be a stressful experience.

Charlotte Croly was extremely helpful, truthful and professional. Communication excellent not having to chase for updates they were all sent in good time Would use again

Summary: Car delivered in poor condition 7 months back and forth trying to resolve We received delivery of a brand new Peugeot 208 which came in a filthy condition with muddy footprints and scuffs throughout the vehicle. On closer inspection the car also had a number of chips and scrapes to the paint work. The delivery driver said all this would be noted on the delivery report and we could contact the company to discuss. They admitted the condition was poor and agreed to pay for a valet which after 3 months of chasing we were finally reimbursed. 7 months from delivery however we have just been told we have to accept liability for the chips/scratches/scuffs on the car despite us providing time stamped photos of the damage. The problem seems to be 3 companies involved who are all happy to point the finger at each other without taking accountability. We’ve had no choice to refer to ombudsman.

I am now on my second lease with Nationwide Vehicle Contracts. On both occasions the process has been very smooth with regular updates and total transparency. Especially, with my current lease which due to a great deal, meant I would need to terminate my current lease slightly early (1-2 months). All my queries and the latest date I could take delivery were discussed before checking I was OK to proceed by Kayleigh Waters. Previous lease car was returned without issue or any costs incurred with great advice to ensure I did not incur any costs. I would lease from them again as my first choice. In fact, they were allot better overall than a main dealer we also ordered a new car from - the difference in customer service and updates was night and day.

This is the second time that I've used Nationwide Vehicle Contracts. The service received from both Charlotte and Rachel was excellent.

Charlotte was an absolute treasure to deal with. She went above and beyond to help me, also finding a better trim vehicle for less outlay.

My wife and I have leased 7 vehicles from Nationwide over the past 14yrs and I have to say from my very first contact with them to my latest new car the service I have received is truly professional. Everyone I speak with is knowledgeable and courteous. Their prices are competitive within the leasing sector but the overall experience is second to none. I highly recommend Nationwide.

Second time used Nationwide vehicle contracts, smooth transfer of old lease to new lease, will not use any other lease company. Kept informed of estimated arrival date for new car on a weekly basis.

First time leaser and the experience was seamless and I won’t hesitate to continue using Nationwide for future lease vehicles. Kayleigh was always on hand to answer any questions and was very quick to respond. Only reason it is 4 star and to be honest, it’s not really anything to do with Nationwide but VW Financial Services can’t tell me when they will take the initial payment and what day the monthly payments will be taken. Delivery of the vehicle was smooth. It was driven quite some distance so the delivery driver kindly had the vehicle washed on his way to me so it was sparkling on arrival. No pressure put on by the delivery driver and I was given lots of time to check the vehicle over. All in all, I would highly recommend Nationwide.

This was my first time leasing a car and Kayleigh Waters made this experience very easy for me. She helped me navigate through the paperwork and was a real help with a few issues I had. She constantly kept me updated on the progress of my car. Very easy to deal with and I would happily recommend Nationwide Vehicle Contracts and would definitely use them again.

My sales advisor Charlotte Croly was amazing and very helpful throughout. The whole process has been very straightforward and the company have been very informative. Would definitely recommend 👌

Great Communication - Smooth Process First time doing a personal lease with Nationwide, have used them for work before. Whole process was smooth and uneventful, kept upto date and when I did push Kayleigh Waters for a confirmed delivery date she called with an update and managed to get me my desired delivery date.

Made an enquiry via email about a car lease .. replied with an email to say they would follow up with a call within 48 hrs …. One week later still waiting ? If they can’t be bothered to follow up a good lead / enquiry .. then I’ll look elsewhere ! Not good enough nationwide 😥

Great service and Kayliegh who supported me all the way was outstanding. Would highly rate this service. Nice and easy and car delivered on time

I've now within 6 months ordered a car and a van. They communicate brilliantly and are prompt are getting back to you. All 3 people I've dealt with have been friendly and professional. I really rate them.