We recently (yesterday) switched from ADT to Vector. My wife had taken a day off to be home for the installer. I work from home, but due to the nature of my work and current workload I needed to be heads-down in my office all day and could not stop to work with the installer. The problems started about 10 minutes after the installer arrived. Apparently the salesman who sold us the new system had made a mistake assessing the existing equipment and it was not compatible with Vector system they were going to install. We were told that we had two options, we could reschedule, and my wife loses a day off, or we could pay to have the compatible equipment installed. I explained that neither option was acceptable as this was their mistake, not ours, and frankly I had no problem remaining with ADT. The installer made a phone call and said everything was set and they would install the right equipment at no additional charge. Towards the end of a day the “Sales Manager” showed up. He said he was just there to make sure that we were satisfied. One sensor was missing a part and constantly sending false alerts. The installer tried to adjust it. In the meantime the “Sales Manager” left saying that he would follow-up with us later that evening. He did not. As my wife was showing me the new system. I noticed that there was only one fire detector on the main floor. None in the basement and none on the second floor. I do not know if there is any type of training or certification for someone who comes to your house and specs out a home security system, but I would expect that they would know that one fire detector per floor is the minimum requirement for adequate protection. We asked the installer about this when he returned and he said he could install them but they would cost $90 each. This more than doubled our quoted installation cost. My wife called the “Sales Manager”. At first he said we would be fine because we already had non-monitored battery operated smoke alarms on all floors. My wife told him that we didn’t need fire monitoring for when we were home we wanted it for when we were out. We weren’t trying to get over on them and even offered to split the difference and pay for one of the two smoke detectors. He agreed and said that would be $150. I guess he didn’t know that the installer had already told us they were $90 ea. When my wife called him on this, he replied that he said he would give us a 15% discount not a 50% discount. I wasn’t there, but this sounded like some salesman double talk to me. Then he proceeded to tell my wife that he couldn’t do anything for us because he already gave us a lot of free equipment. Keep in mind that the “free” equipment he gave us was because HIS salesman made a mistake. We got no benefit from this free equipment. The conversation ended with him agreeing to call back this evening to talk to me. Once again – no call. Charging us $150 for installation, then telling us if we really want it to do what it’s supposed to do, it’s going to cost $150 more, sounds A LOT like bait and switch. Especially since they had already disconnected and removed our existing system. I am looking into what it will take to get out of this contract and get my ADT equipment reinstalled.

Never had any problems with the system. Always a quick phone call if I needed any type of help. I would recommend the company to anybody who needs security for their home.

I can't wait for my 3 year contract to be up. Basically, I'm paying month to month, being stuck in this ridiculous contract, with equipment that doesn't work . Was promised a discount rate, but that never happened. They called my 70 year old mother middle of the night because we had a low battery signal on one of my sensors and scared her to death. To the person that made that call... seriously, use some common sense! They told us, because of our problems they would lower our rate 25% and to look for it on our next bill. We never noted the discount, and the vector agent changed her tune. Saying we will get the discount after we sign up for another 3 years. Hahaha nice switcheroo. No thanks to the "discounted" extra 3 years! Faulty equipment is constantly waking up my newborn. They want $109 just for coming out just to look at it. Then an additional $32 every 20 minutes it takes them to figure out what's going on. No thanks! I'm not giving them any more money than I have to. I dread having to call customer service. They must train everybody to be cold and insensitive because that's how they come across. All they try to do is up sell into another 3 year contract instead of fixing the issue at hand. In a time where competition is heavy, instead of keeping customers happy by doing the right thing, they want to extend our contract and tack on additional "service" support; because they are so good at it! Family who have ADT and simplisafe get far better service and equipment than what we do. My mistake for thinking paying more would result in something better. And that was just for my home...My office is also vector, and that will be ending soon as well. Again equipment issues they can't seem (really don't care) to fix even though I have their top care service plan. bottom line, Vector doesn't protect you from thieves, they, are in fact, the crooks.

Victor Security is very important to us as a "watch" over our second home. We have experienced consistant, good service for many years. I have no problem recommending Victor to anyone.

I've been a customer for more than twenty years and I am well satisfied. Their service technicians are well qualified and work neatly. Technical issues have been addressed and resolved in a timely manner.

Vector does a great job protecting our home. They are very responsive to our needs.

We have always found them quicjly responsive to our needs.

Expensive. Wanted to add a few windows to my door scurity. Told it would cost $60 per window just to install. If you are getting my $50 per month, you would hink insallation of services would be free. Cannot wait to switch.

After having been an ADT customer for some 15 years, I changed to Vector based on an acquaintances recommendation. Everyone at Vector is friendly and efficient and I have had no issues with the installation or monitoring service.

Very professional and knowledgeable and also respectful of my time. Had a great experience and am happy to be getting upgraded security with vector.

NO CUSTOMER SERVICE. BEEN TRYING FOR WEEKS TO CANCEL MY SERVICE. CONTRACT IS OVER. Started with a dishonest salesman and install tech who told me to tell the people on the phone that the old system was removed before it was, so, it never got removed, its still here. Straight up lied. Never got the 2nd key remote I was sold in the deal either. 3 doors, glass break and fire $50 a month, 5 year contract. Yeah I was stupid. Go compare the same thing at ADT and several more companies for MUCH less. Now I've spent 3 weeks trying to get the "Special" department on the phone who can ensure me that this doesn't auto renew. I've had call after call trying to sell me a 2G to 4G upgrade for a 3 year contract for 3 months. I can reach lots of people who will sell me something but NOT ONE who can ensure me my contract is over. I get transferred all over creation from one department to another. Amazing! Don't go here. Next email is the BBB.

I have been trying to reach someone about getting a certificate to provide my insurance company! I have spent more than 45 minutes dealing with what should be a simple issue. I have been transferred everywhere or the call cut off totally - or no answer at all! This is not the 1st time this has happened! Have been a customer since 2015 will be changing 2016! Will never recommend to even my worst enemy!

I have tried to get help, or even a call back from this company because of beeping that does not quit even after hitting bypass buttons. After 4 calls I finally got someone who could get someone out to help in a week or so! Not helpful at all! I cannot wait to get this company out of my house!

I think the owner is in Florida collecting his dividend check, his son took over the business and doesn't care because his dad made him rich without having to work. Stay away from this company. They're a dinosaur.

With Vector Security I feel safe when I am at home and when I'm not. They are always kind, even when I accidentally set off my alarm. I would recommend this company to anyone!

I'm a tenant at a house with vector security... I've been trying to get the account under my name for weeks now and change the passcode still no help. I've send in all the paperworks with all the signatures. I've been calling and leaving voicemails and not even a single call back. I'm getting really frustrated, my family moved in this new house for weeks now and I'm just trying to setup my account online and CHANGE the PASSCODE .... How am I suppose to know that my house is secure and safe if I'm still using the previous owners passcode.... Just BAD customer services.

I have been a Vector customer for years. Around March of 2015 I upgraded my system. Instead of upgrading my current account they set up a new account. They require automatic withdrawal from my bank account. After several months I realized they were billing me for both accounts. I called and was told they were closing the old account and the over billed amount would be credited to my new account. A couple of months later I received a statement that said I was past due and would be turned over to a collection agency. I called and was told to disregard this statement that the old account had been closed. Our phone app on our phone recently stopped working and our camera stopped working. We are also having problems with out keypad door lock. I called again and received help getting the app back on our phones and online. I was told this had happened because of our old account being closed. This does not make any sense because this account should have been closed months ago. I was told to make a service appointment to get our camera and lock fixed which I have done. We now receive an email every time our alarm is set or disabled which I do not want to get. In the past we received text messages which is what I want to receive. The person at Vector walked me through changing this online but I am still only receiving emails. I regret upgrading with Vector and not just waiting for my contract to expire and going with another company.

Vector Security, and all of the personnel I have interacted with (especially Whitney Baker), are the benchmark of Quality! Customer Service is responsive and interested in me as a client; the system is easy to use; the rates are competitive, especially considering the rapid response I receive (and any security system is only as effective as the response time in case of an emergency!); and all of the technicians, either on the phone or in person, are knowledgeable, professional, and friendly. I have nothing but praise for Vector Security and plan on keeping them forever! Well Done!! SIX STARS!!!

I'm not sure if my house is being safeguarded adequately. On very rare occasions I've accidently tripped the alarm, but immediately entered my code to disarm the system. There is no call back from Vector to ensure that all's well, which makes me wonder if anyone noticed that the alarm had been tripped. I would make a switch from Vector if it wasn't so inconvenient to do so - and if I thought I'd get better attention and service from another security provider - which I probably wouldn't.

When I called to ask to have 2 new AA-size 3.6 volt batteries for a glass breakage sensor mailed to me I was told that Vector did not mail out replacement batteries, that obtaining these batteries would require a $100+ service call, plus the cost of the batteries. When I asked to speak to a supervisor I was told that none was available. The promised call-back from a supervisor never materialized. I obtained the identical replacement batteries from batteries.com for $7.00 each plus a nominal shipping charge. Replacing them was no more complicated than replacing the battery for a smoke detector. I am considering canceling Vector as my service provider, as its approach to this aspect of its service is a blatant rip-off.