Love how responsive opticontacts is. They call you back they try to work with you! They help you out they are patient with you. James was amazing in every way!. Thank you again! He deserves a raise!

Great Customer Service! This is the first time I placed an order through OptiContacts, they are very attentive on updating me about the status of my order, the contact lense that I ordered was not available at the time, and they did update me about it and give me an estimate time frame on when it will be available. I had some troubles with the shipping and they where able to help me with that as well. I highly recommend OptiCintacts! :)

I called because I had an issue with my shipping address. I had a wait time of less than 1 min. Diana was very friendly and her customer service was impeccable. She had so much patience even with my indecisiveness. She was able to expedite my order and reroute it for me with no complaints! And not to mention the price I paid for their contacts was better than any other sites that I’ve come across. Double kudos for being affordable and friendly!

Have ordered with them before and it went well. This last time I made a mistake in the order. I called customer service, spoke with a human within 1 minute, and Tony B took care of the my issue quickly and kindly. I will continue to use Opticontacts and truly appreciate the excellent customer service provided by Tony B.

Great refund experience with Alexandra G.! I accidentally ordered the wrong prescription contacts, and she quickly helped me get a replacement :)

I had an issue with a higher that expected price for some contact lenses. Immediately, customer service contacted me and they worked out a solution for my claim. Of course they did offer me a discount. Thanks for your help, Felix

I tried to order online and it wouldn't accept my doctors information, so I called. Online the price came to $549.00 and over the phone, it came to almost $900.00, so I cancelled the order.

I recently had the pleasure of dealing with Chris, a customer service representative for Opticontacts, and I can't say enough good things about the experience. I needed to change the shipping address for my sunglasses order, and Chris made the process an absolute breeze from start to finish. Overall, my experience with Chris was nothing short of exceptional. He turned what could have been a stressful situation into a smooth and pleasant one. I am incredibly grateful for his help and would highly recommend his services to anyone in need of customer support. Chris truly embodies the gold standard of customer service, and I hope his efforts are recognized and appreciated by his company. Five stars all the way!

I usually only contact customer support as a last resort because between the endless telephone trees and questions that have nothing to do with my issue, it's a huge time sink. OptiContacts is a big exception. This is the second time in the past year that I had to call them to expedite an order and they couldn't have been more helpful. I would never hesitate to contact their customer service department.

I was hesitant to purchase through OptiContacts (no prescription needed to buy?), but even with the fees and shipping, it was cheaper than other options. I ordered 4 boxes of Total1 Dailies and accidentally ordered all 4 for one eye rather than 2 and 2. I called customer service, and they issued me a paid-mailing label to return two boxes. Then they issued me a credit to order the correct boxes. When the credit didn't cover the total, I called customer service back and they sent the order out for me (no additional fees). I was relieved and impressed. Thank you to both customer service reps!

Alexandra gave me exceptional customer service on getting my first order properly delivered. The tricky part was my lens were on back order, I was going to be traveling to another state so she changed delivery address for me, then… the lens shipped earlier than we would have guessed!!!!. Alexandra came me excellent follow through on tracking order and personally promised I would receive contact order or refund of order. Such a pleasure to do business with Alexandra.

Great service, Chad was on point. He handled my error with knowledge and great sense of humor. Now, that's the customer service I grew up with. He handled and expedited my order with pleasure. I will recommend to my friends and family.

A mistake was made when ordering and I received the wrong Rx. They resolved it it no time, and they were a pleasure to deal with!!!

Do not pay for the shipping, I paid for two day shipping and that was 4 days ago and still haven't received

fast delivery, quality products and most importantly excellent customer service. they will always help solve the problem in the shortest possible time.

This was the best customer service experience I have ever had! James was extremely kind and helpful, he was able to efficiently fix my problem and seemed genuinely happy to help. He was hands down the nicest representative I have ever encountered, he was awesome!

The most efficient and professional company to work with. Unfortunately, in this day and age the number one and ingredient for a successful company is missing elsewhere that is customer service. This company goes above and beyond to accommodate, respond to their customers needs. Their turnaround time for contacts and shipping is incredible. I will always be their customer and go nowhere else for whatever I need. Thank you for your exceptional service continually!

The ONLY thing that made my experience great was the employee whose name is “Chris” he was extremely calm & understanding during my frustrations & he explained the situation to me very thoroughly. Chris ultimately supported me well through figuring out the solution and resolutions to my slightly complicated predicament. Thanks Chris!!!!!! - Jordan

I recently had the pleasure of interacting with Gabby’s customer service team, and I must say, the experience was exceptional. From the moment I reached out with my query, the response was prompt and professional. The representative I spoke with, Gabby, was not only knowledgeable about the products and services but also extremely patient and courteous. They took the time to thoroughly understand my issue and provided a clear, concise resolution. What impressed me the most was their proactive approach; they offered additional tips and suggestions that were very helpful. The follow-up after my issue was resolved further demonstrated their commitment to excellent customer service. Overall, Gabby’s customer service exceeded my expectations. It’s evident that they value their customers and are dedicated to ensuring a positive experience. I highly recommend Gabby for their outstanding customer support!

Great experience!