Emma was very patient and took her time. She helped me update my address and email account, as well as had my contacts sent quickly, knowing I needed them right away. I've used Opticontacts for years and have had only good experiences.

Emma, Customer Service, was able to fix my Qurans offer great deal!

Prices are great! Quick delivery.

It was great from beginning to the end. Amazing quality of glasses and way website and walk through. Shipment came fast and am in love with OptContacts and I have recommend to family and friends !

Sent new boxes of lenses

BEST PRICE...easy web order and I screwed up the order: customer service call was excellent with a quick fix.

James with customer service was VERY quick and efficient! I couldn't be happier. I have a very busy schedule and James helped my experience with Opticontacts very convenient. Will purchase from here again. Opticontacts is very reliable to me

FRANCIS STAYED ON THE PHONE, REMOVED MY CONFUSION, UNDERSTOOD THE ISSUE AND RESOLVED PAINLESSLY. A REAL ASSET TO YOUR OPERATION.

The whole buying experience was confusing. The pricing of the contact lenses were too good to be true. I should have known better and I hope others will learn from my mistake and do more research before they make a purchase from here. If you have insurance (I have VSP), it is definitely more cost effective to buy from an in network provider as they will pay the full allowance towards an in network provider. In this case, I paid around $222 for the contact lenses and then they slapped on $222 for "handling" fees and $13 for shipping fees at checkout. I still thought that I'd be able to to claim for the full amount of $457 to get as much as possible out of my insurance claim since it is out of network and therefore less money will be paid towards the claim. However, Opticontacts does not generate your insurance form until after an order is processed (and therefore too late...). At that point I found out that I can only claim the amount of the contact lenses materials (not the handling fees) and you can't even return your order since you lose out on the excessive handling fees. Overall, learn from my mistake and especially if you have insurance, just go to an in network authorized retailer. It makes the whole process much less confusing and you won't lose out on insurance money.

I received excellent customer service after placing an order.

Chris went above and beyond to clear up our order. It started with our fault, in placing an incorrect order, which he noticed and gave us a call. So that was a big save to begin with. Then he went through all the options, patiently explaining everything, and us deciding what we wanted. Then he streamlined everything to more than our satisfaction so that the order was corrected to what we should have placed in the first place. Truly an exceptional experience, and easily will make us want to continue with OptiContacts. (We were already frequent customers, but this experience cements it for us.)

Tony was great, made my exchange super easy (I put in the wrong prescription). Cheap glasses that get the job done, just how I like them!

Chris was wonderful to deal with and he got my total purchase down 40 dollars, so in times like these where every dollar matters I’ll definitely be back!

Tony B was very helpful and resolved my issue in a matter of minutes

I made an error when ordering and didn’t realize I needed -2.50, but ordered +2.50. I had already opened the boxes and couldn’t figure out why I couldn’t see. I did the live chat option and Gabby responded. Gabby immediately recognized the mistake, ordered new lenses and had them expedited. It was my mistake and she never even blinked-just fixed it. I typically order from wherever is the cheapest, but I am now a loyal OptiContacts customer! Customer service has really fallen by the wayside in my opinion and this really felt good. On top of that I couldn’t afford to replace, so I’d have had to go without for a while until I could save the money. I genuinely teared up when she said it. Thank you OptiContacts for having a policy that allowed the rep to help me! Thank you Gabby!!!!

Beware! $100 processing fee not reimbursed by vision insurance. I would have been better off ordering from another company that doesn’t use deceptive processing fees and would have been reimbursed for the total price of my contacts. Would never order from Opticontacts or recommend. Very scammy.

Fast delivery and order process

they are annoying and keep texting even though i haven't signed up on anything. always different number.

I originally didn’t order from us to Contacts because I had another company that I used, but unfortunately that company did not respond to my request for when my order is going to be shipped so therefore I order it through a company that I knew I was gonna get my contacts lenses in time before the other ones expired. Interaction was perfect and I got my contacts within a few days. Definitely gonna order again from these people and customer service is excellent.

Great customer service problem was handled and resolved very quick